Support Board
Date/Time: Thu, 28 Nov 2024 15:37:39 +0000
Losing CME real-time data
View Count: 439
| [2023-04-12 14:34:21] |
| User369403 - Posts: 5 |
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Hi all, I had all going on my account and suddenly I lost realtime data on CME only. I send attached a view of message log and activated service if needed. EUREX still working. Thanks in advance for help Julien |
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| [2023-04-12 15:42:32] |
| John - SC Support - Posts: 36350 |
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The reason you are not getting real-time data, and historical data in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-13 07:06:28] |
| User369403 - Posts: 5 |
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Perfect thanks, I have my AMP account and I'm doing a tryout for a prop firm. Seems like my tryout connection doesn't work for this. I will try with my AMP account. I have my credentials but can't connect in Sierra Chart with it. AMP gives me credentials for : CQG (No Data - Order Routing Only) I have made an additional Live Trading Setup Requests to AMP.Let's see if this wa the missing piece? The thing is I've been using CME more than 1 month without any problem sso why today? Did I actually connect an account already? |
| [2023-04-13 07:51:27] |
| Sierra_Chart Engineering - Posts: 17201 |
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You definitely should be getting real-time data based upon what we see on your Sierra Chart account. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-13 13:41:05] |
| User369403 - Posts: 5 |
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I have made a connexion with my CQG credentials from my broker. now when I go to Activate Services --> Denali Exchange Data Feed CME / CBOT / NYMEX / COMEX Exchanges (Optional)--> Activate / Deactivate Denali Exchange Data Feed Exchanges [CME / CBOT / NYMEX / COMEX] And the status of the account under Verify Trading Account is : Verified Till: 2023-05-13 This thing changed and it solved my delay! Thanks a lot for your help. Do you still want me to send you anything for verification ? Just let me know. From my side all ok. Have a nice day, J. |
| [2023-04-13 14:07:01] |
| Sierra_Chart Engineering - Posts: 17201 |
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If you have real-time data now and updates, then no we do not need to look at anything.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-13 14:07:10
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