Support Board
Date/Time: Thu, 28 Nov 2024 17:50:57 +0000
Trading errors
View Count: 310
| [2023-04-11 11:44:22] |
| bala - Posts: 74 |
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I have a situation with live traading: 1. I have an open sell order executed as per chart ( visually, correctly). 2. 'Trade Orders' window shows a sell order filled ( correctly) 3. 'Trade Positions' show the postion (correctly) 4. 'Service Log' refuses to show any entry no matter I refresh / select buttons. 5. 'Trade Service Log' - Most Important: shows repeated entries: HTTP error sending order fills. Response: ERROR: Unauthorized IP | HTTP status: Request completed with the HTTP response status code 200. | 2023-04-11 06:42:36.335 * Sending 1 order fills to server. First fill date-time UTC: 2023-04-11 11:06:31. Last fill date-time UTC: 2023-04-11 11:06:31 | 2023-04-11 06:42:45.785 I would appreciate your help. Thanks |
| [2023-04-11 11:47:11] |
| bala - Posts: 74 |
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I was able to get the 'Trade Activity Log' show data correctly. The only issue is the repeated messages in 'Trade Servie Log'.
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| [2023-04-11 13:37:13] |
| Sierra_Chart Engineering - Posts: 17204 |
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We apologize for this issue. This should be resolved by restarting Sierra Chart. Please restart Sierra Chart and let us know if you see any further issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-11 16:18:09] |
| bala - Posts: 74 |
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Thanks, I tried restaring sierra and windows, the situation remains the same. In addition the message log continues to show: HTTPS connection ID:60 to www.sierrachart.com:443 for request ID:60 (3) | Connecting to IP: 95.216.233.104. | 2023-04-11 11:15:26.717 HTTPS connection ID:60 to www.sierrachart.com:443 for request ID:60 (3) | CloseSocket call. | 2023-04-11 11:15:27.702 HTTPS connection ID:60 to www.sierrachart.com:443 for request ID:60 (3) | Shutdown started. Waiting for graceful close. | 2023-04-11 11:15:27.702 HTTPS connection ID:60 to www.sierrachart.com:443 for request ID:60 (3) | Socket gracefully closed by remote side. | 2023-04-11 11:15:27.848 HTTPS connection ID:60 to www.sierrachart.com:443 for request ID:60 (3) | Closed. | 2023-04-11 11:15:27.848 Service log: Sending 20 order fills to server. First fill date-time UTC: 2023-04-11 11:06:31. Last fill date-time UTC: 2023-04-11 15:29:22 | 2023-04-11 11:17:36.751 HTTP error sending order fills. Response: ERROR: Unauthorized IP | HTTP status: Request completed with the HTTP response status code 200. | 2023-04-11 11:17:37.596 * |
| [2023-04-11 16:23:09] |
| John - SC Support - Posts: 36350 |
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Please update to the current release and this should resolve the issue. The instructions to update are here: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-11 18:45:47] |
| Sierra_Chart Engineering - Posts: 17204 |
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1. Disable this option or set it to No (the option may not exist in your version): Global Settings >> General Trade Settings >> Send Order Fills to SC Web Server. 2. Exit from Sierra Chart 3. Delete this file: /TradeActivityLogs/OrderFillsToSend.data from within the Sierra Chart installation folder, if the file exists. This step is unnecessary if the Send Order Fills to SC Web Server option does not exist in your version. 4. Start Sierra Chart it again. The cause of the issue was a misconfiguration, of login data that Sierra Chart received last week which was promptly corrected. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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