Support Board
Date/Time: Thu, 28 Nov 2024 10:44:42 +0000
Orders not being modified as requested
View Count: 377
| [2023-04-10 15:17:59] |
| HeliosCap - Posts: 6 |
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I've come across a very strange issue when trading bonds (in this case, UB ultras). I submit an order via the attached order window, with a simple bracket (stop loss and profit take). I then go in and try to modify the order via the trade orders window. I attempt to change my limit buy order 1 tick. Once I submit, it changes the buy limit (and attached pending child orders) 10 ticks. I've checked all the settings I can find and can't figure out why this would be happening. I had a position last Friday (long UB). My profit take was at 27. I tried to modify it to 24, when the market was 21 bid and 23 ask. It immediately took me out at 21. I've also restarted and updated to the latest build. Not sure what else to do! Any help figuring this out would be much appreciated. Thanks in advance.
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 Initial Order UB 041023.JPG / V - Attached On 2023-04-10 15:14:12 UTC - Size: 144.61 KB - 84 views Modify Attempt UB 041023.JPG / V - Attached On 2023-04-10 15:14:23 UTC - Size: 41.32 KB - 84 views Resulting Order UB 041023.JPG / V - Attached On 2023-04-10 15:14:33 UTC - Size: 146.84 KB - 83 views |
| [2023-04-10 15:48:44] |
| John - SC Support - Posts: 36350 |
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What is the Tick Size of the chart (Chart >> Chart Settings >> Symbol >> Tick Size)?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-10 16:05:59] |
| HeliosCap - Posts: 6 |
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1/32
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| [2023-04-10 18:34:46] |
| John - SC Support - Posts: 36350 |
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There appears to be an issue with the window to modify an order when using it to modify fractional values. We will get this fixed and let you know when it is done. In the meantime, do not use that window to change the price - you will have to modify the order on the chart by dragging it to the new position you want.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-11 08:55:20] |
| Sierra_Chart Engineering - Posts: 17201 |
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We are working on this issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-04 13:39:07] |
| Sierra_Chart Engineering - Posts: 17201 |
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This has been resolved in the latest release. Update: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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