Support Board
Date/Time: Thu, 28 Nov 2024 17:30:59 +0000
Order error messages
View Count: 489
| [2023-04-10 13:43:57] |
| ejtrader - Posts: 688 |
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SC Team - Noticing the following issue in message log(looping and doesn't stop) - Version 2490. Could you please look into this? PS: I have multiple IPs on my machine - if it matters. Thanks Sending 4 order fills to server. First fill date-time UTC: 2023-04-10 13:31:06. Last fill date-time UTC: 2023-04-10 13:31:07 | 2023-04-10 08:39:35.125 HTTP error sending order fills. Response: ERROR: Unauthorized IP | HTTP status: Request completed with the HTTP response status code 200. | 2023-04-10 08:39:35.929 * Sending 4 order fills to server. First fill date-time UTC: 2023-04-10 13:31:06. Last fill date-time UTC: 2023-04-10 13:31:07 | 2023-04-10 08:39:45.127 HTTP error sending order fills. Response: ERROR: Unauthorized IP | HTTP status: Request completed with the HTTP response status code 200. | 2023-04-10 08:39:45.934 * Sending 4 order fills to server. First fill date-time UTC: 2023-04-10 13:31:06. Last fill date-time UTC: 2023-04-10 13:31:07 | 2023-04-10 08:39:55.123 HTTP error sending order fills. Response: ERROR: Unauthorized IP | HTTP status: Request completed with the HTTP response status code 200. | 2023-04-10 08:39:55.924 * Sending 4 order fills to server. First fill date-time UTC: 2023-04-10 13:31:06. Last fill date-time UTC: 2023-04-10 13:31:07 | 2023-04-10 08:40:05.125 HTTP error sending order fills. Response: ERROR: Unauthorized IP | HTTP status: Request completed with the HTTP response status code 200. | 2023-04-10 08:40:05.931 * Sending 4 order fills to server. First fill date-time UTC: 2023-04-10 13:31:06. Last fill date-time UTC: 2023-04-10 13:31:07 | 2023-04-10 08:40:15.127 Date Time Of Last Edit: 2023-04-10 13:45:02
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| [2023-04-10 13:56:35] |
| Sierra_Chart Engineering - Posts: 17204 |
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Restart Sierra Chart and if that does not resolve the problem let us know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-10 14:03:42] |
| ejtrader - Posts: 688 |
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Restarting helped in this case - but would be nice if this is something that you can look into to prevent a restart in the future. PS: I have ipv6 address as well assigned to my machine if it matters. Multiple IPs (ipv4 & ipv6). Thanks Date Time Of Last Edit: 2023-04-10 14:04:42
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| [2023-04-10 14:22:34] |
| Sierra_Chart Engineering - Posts: 17204 |
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The underlying issue has been resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-10 20:09:42] |
| safetrades - Posts: 20 |
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I am experiencing the same problem. I have not changed IP addresses and neither restarting Sierra Charts nor the computer resolved it today. Unable to trade.
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| [2023-04-10 21:44:27] |
| John - SC Support - Posts: 36350 |
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You are on a very old release. If you can not (will not) update to a current release, then do the following: Disable this option: Global Settings >> General Trade Settings >> Send Order Fills to SC Web Server. Exit from Sierra Chart and restart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-10 21:56:14] |
| safetrades - Posts: 20 |
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I've been hesitant to update as I will need time to get familiar with the new release. If however it would solve this problem more effectively I will bite the bullet. Let me know. Many thanks. A
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| [2023-04-11 02:40:36] |
| Sierra_Chart Engineering - Posts: 17204 |
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You only need to disable this option for now: Global Settings >> General Trade Settings >> Send Order Fills to SC Web Server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-11 02:40:45
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| [2023-04-11 13:10:40] |
| safetrades - Posts: 20 |
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I've done as instructed, restarted SC and double checked that the setting change stayed. It is still happening. Any other thoughts? Many thanks.
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| [2023-04-11 13:38:37] |
| Sierra_Chart Engineering - Posts: 17204 |
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Do you mean you are still getting errors like this?: Sending 4 order fills to server. First fill date-time UTC: 2023-04-10 13:31:06. Last fill date-time UTC: 2023-04-10 13:31:07 | 2023-04-10 08:40:05.125
HTTP error sending order fills. Response: ERROR: Unauthorized IP | HTTP status: Request completed with the HTTP response status code 200. | 2023-04-10 08:40:05.931 * In newer versions of Sierra Chart if you restart you should not have this issue. And also this setting does not exist in newer versions: Global Settings >> General Trade Settings >> Send Order Fills to SC Web Server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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