Support Board
Date/Time: Thu, 28 Nov 2024 18:37:14 +0000
SC sierra chart exchange not specified when connecting to TopStep
View Count: 732
| [2023-04-06 00:09:54] |
| User910963 - Posts: 80 |
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I'd like to make sure that I have the correct data to connect to SC Rithmic Direct - DTC. I have entered the correct credentials and can see the correct non Sim1 trading account but there is no ticking on the chart and I got a message that said "sierra chart exchange not specified". Here are my active services. |
 Screenshot 2023-04-05 170900.png / V - Attached On 2023-04-06 00:09:39 UTC - Size: 44.76 KB - 121 views |
| [2023-04-06 12:30:37] |
| User910963 - Posts: 80 |
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I tried it again and it worked. I should have also been ready to try to translate the symbols to current service from the edit menu.
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| [2023-04-06 13:27:30] |
| Sierra_Chart Engineering - Posts: 17204 |
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The problem sounds like a symbols issue. Translate them with Edit >> Translate Symbols to Current Service when the Chartbook is open.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-06 13:27:45
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