Support Board
Date/Time: Thu, 28 Nov 2024 18:40:08 +0000
Real time equities data
View Count: 396
| [2023-04-03 19:04:04] |
| fish4trout - Posts: 99 |
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I have had Sierra Chart data feed + US Equities exchange. It appears that data feed and exchange is no longer available? So I have switched to Denali + NASDAQ Totalview and once again am only getting about 1/3 of total volume. How can I get the Sierra data feed with US Equities exchange again?
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| [2023-04-04 16:00:28] |
| John - SC Support - Posts: 36350 |
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We will be having the consolidated tape by the end of this month for the NASDAQ TotalView.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-04 21:56:22] |
| fish4trout - Posts: 99 |
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If you are unable to reactivate Sierra Chart data feed I would like a refund for the US Equities exchange that I paid for.
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| [2023-04-04 22:08:30] |
| John - SC Support - Posts: 36350 |
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We have refunded the $24.00 that you paid for the 1st connection of the Sierra Chart Exchange Data Feed.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-05 14:48:38] |
| fish4trout - Posts: 99 |
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Can you also cancel and refund NASDAQ TotalView to my account? I just can't use that data feed to trade with because volume is so off....guess I'll have to wait for the new equities data feed. Thanks
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| [2023-04-05 14:50:15] |
| John - SC Support - Posts: 36350 |
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We can cancel the exchange, but we can not issue a refund. Those funds go to the exchanges and they do not give refunds. Let us know what you want us to do. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-05 22:01:24] |
| fish4trout - Posts: 99 |
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Well since I already paid and can't get a refund just keep it active for the month thanks
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| [2023-04-05 22:11:35] |
| John - SC Support - Posts: 36350 |
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Yes, it is active. If you do not want it to renew next month, then you will want to "Deactivate" it sometime before the end of the month. When you "Deactivate" it, you are not cancelling it, you are just setting it to not automatically renew.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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