Support Board
Date/Time: Thu, 28 Nov 2024 15:36:46 +0000
Order Fills Showing incorrect orders - Some left over from last week and now show a short
View Count: 403
| [2023-04-03 14:16:02] |
| OrbitalD - Posts: 29 |
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Hi, using SC with Rithmic and having strange order fills showing. (title should have said "not show a short". Every morning for the past week I've had an order filled which is not existing. This happens when I place my first order of the day. This AM is shows a long from Wednesday 3/28 was filled wile none existed. I've Cancel All many times. Also, I took a short this AM which is not showing (see red line I placed). It is showing the subsequent long I took after. This is a prop account with Rithmic and Righmic is calculating my order fills correctly. Thanks for your help! https://www.sierrachart.com/image.php?Image=1680531248585.png Date Time Of Last Edit: 2023-04-03 14:59:29
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| [2023-04-03 17:07:44] |
| John - SC Support - Posts: 36350 |
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It sounds like you are missing an order fill somewhere. Refer to the following: Trade Activity Log: Manually Inserting Missing Order Fills And also refer to the following: Trade Activity Log: Automatically Aligning First Loaded Order Fill to Beginning of Position For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-03 18:19:58] |
| OrbitalD - Posts: 29 |
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Thank you for the quick response. This problem exists only on the chart as far as I can tell and not in the trade activity data. For today's Trade Activity there are only 4 entries for the orders placed today, and not the closing of the long position from Wednesday. "Filter Initial Fills Part of Existing Position" in Chart Settings has been enabled for some time and this is a new problem as of last week. I was hoping that upgrading to version 2488 would fix this but it continues. This does not seem to be a problem in SIM. Thanks again! |
| [2023-04-04 13:40:57] |
| OrbitalD - Posts: 29 |
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I made a copy of the chart and its not having the same problems so issue resolved. Thanks again! |
| [2023-04-12 13:49:27] |
| OrbitalD - Posts: 29 |
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Well its happening again. Today there was a hanging order from 4/3/23 which shows up at -89pts NQ. Is there another solution you can suggest? Thanks again! |
| [2023-04-13 14:41:23] |
| Sierra_Chart Engineering - Posts: 17201 |
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So it sounds like you are referring to an issue with the display of order fills on the chart, therefore refer to: Chart Trading and the Chart DOM: Accurate Entry/Exit State, Fill Matching and Position Quantities These instructions are also relevant: Help With Daily Profit/Loss Value: Simplified Steps to Solve Incorrect Daily Profit/Loss Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-13 14:41:38
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