Support Board
Date/Time: Thu, 28 Nov 2024 20:44:33 +0000
Help with market data multiple instances.
View Count: 516
| [2023-03-31 17:32:11] |
| Pasco27 - Posts: 10 |
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I've been running this way for weeks with no issues until today. Configuration is as follows: 1 machine with 2 instances: 1 instance API to Interactive Brokers, 1 instance Rithmic connection. 2nd machine with 1 instance: Teton connection. I even purchased the additional instance connection for 4 total (which I should not need) - and there are connections problems today. Any advice? Can you give guidance on what data arrangement I need to sold this? Add accounts are active and paid. |
| [2023-03-31 18:52:54] |
| John - SC Support - Posts: 36350 |
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You are only setup to have 1 computer connection for your Denali Exchange Data Feed. So whichever computer connects first will get the data and the other will not. Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously And also see the setting that controls this at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Just be aware, you do not want to change this today, as you will pay the full exchange fees again just for the remainder of today (exchange fees work on a calendar month basis). So you will want to wait until tomorrow (or Monday) before changing this to 2 systems. Also, the additional system you activated (to have 4 in total) is not what you needed. You are only using 2 computers and you are allowed up to 3 for Sierra Chart itself (note the exchanges work differently, per the above). We turned off the additional system and credited the amount back to your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-31 19:45:05] |
| Pasco27 - Posts: 10 |
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Thanks for the credit - I appreciate that. Just realized what you mean about end of month. I understand now. How can I set this to it stays at 2 machines?
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| [2023-03-31 20:53:26] |
| John - SC Support - Posts: 36350 |
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Just wait until tomorrow (or anytime after tomorrow) and then set the "Number of Systems" within the Exchange Selection area to 2. You can access this at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-02 17:48:25
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| [2023-04-01 13:51:59] |
| Pasco27 - Posts: 10 |
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One more question, apologies - I prepay for the 6 months of package 12. What does that include and what does the above include that is "extra"?
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| [2023-04-02 17:48:11] |
| Sierra_Chart Engineering - Posts: 17206 |
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For Sierra Chart pricing, refer to this page: Description of Service Packages and Pricing Regarding: set the "Number of Systems" within the Exchange Selection area to 2. You can access this at the following link: This is for paying a second exchange fee to the exchange for a second simultaneous connection on another computer for market data from the exchange.
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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