Support Board
Date/Time: Thu, 28 Nov 2024 21:30:41 +0000
Version 2487
View Count: 371
| [2023-03-30 14:19:16] |
| User223734 - Posts: 103 |
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I am using version 2487 , tonight the charts for MNQ future is delay.
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| [2023-03-30 15:14:49] |
| Sierra_Chart Engineering - Posts: 17206 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-30 15:42:31] |
| User223734 - Posts: 103 |
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Software version: 2487 64-bit | 2023-03-30 10:37:45.431 Primary Thread ID: 7664 | 2023-03-30 10:37:45.431 Usage end date: 2023-07-21 | 2023-03-30 10:37:45.431 Enabled for: Advanced Features 2. | 2023-03-30 10:37:45.431 Enabled for: Sierra Chart Historical Data Service. | 2023-03-30 10:37:45.431 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-03-30 10:37:45.431 Enabled for: Delayed Denali Exchange Data Feed. | 2023-03-30 10:37:45.431 Enabled for exchange2: CME (Trading Account Required) | 2023-03-30 10:37:45.431 Enabled for exchange2: CBOT (Trading Account Required) | 2023-03-30 10:37:45.431 Enabled for exchange2: COMEX (Trading Account Required) | 2023-03-30 10:37:45.431 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-03-30 10:37:45.431 Enabled for exchange2: fairx_exchange.data | 2023-03-30 10:37:45.431 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-03-30 10:37:45.431 Current selected Data/Trading service: SC Data - All Services | 2023-03-30 10:37:45.431 Custom symbol settings values: enabled | 2023-03-30 10:37:45.431 Chart Update Interval: 500 | 2023-03-30 10:37:45.431 Intraday Data Storage Time Unit: 0 | 2023-03-30 10:37:45.431 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-03-30 10:37:45.431 2023-03-30 15:37:45 Local computer time in UTC | 2023-03-30 10:37:45.431 2023-03-30 10:37:45 Local computer time in SC Time Zone | 2023-03-30 10:37:45.431 2023-03-30 15:37:29 Server time in UTC | 2023-03-30 10:37:45.431 Local computer UTC time and Server UTC time difference: 2 seconds. | 2023-03-30 10:37:45.431 Program path: C:\SierraChart\ | 2023-03-30 10:37:45.431 Data Files path: C:\SierraChart\Data\ | 2023-03-30 10:37:45.431 OS Version Number: 10.0 | 2023-03-30 10:37:45.431 Locale Setting: C | 2023-03-30 10:37:45.431 DLLs: RC_Advance_2a.dll, RC_Advance_2a_64.dll, RC_Advance_2b.dll, RC_Advance_2b_64.dll, RC_Advance_3.dll, RC_Advance_3_64.dll, RC_Advance_bundle.dll, RC_Advance_bundle_64.dll, RC_Filter_A_64.dll, RC_HSI_Arrow.dll, RC_HSI_Arrow_64.dll, RC_HSI_Diamond.dll, RC_HSI_Diamond_64.dll, RC_HSI_Full_Day.dll, RC_HSI_Full_Day_64.dll, RC_OF_Intermediate.dll, RC_OF_Intermediate_64.dll, RC_OF_Master_Bar.dll, RC_OF_Master_Bar_64.dll, RC_OF_Master_bundle.dll, RC_OF_Master_bundle_64.dll, RC_OF_Master_Line.dll, RC_OF_Master_Line_64.dll | 2023-03-30 10:37:45.433 Allowed protected custom studies: | 2023-03-30 10:37:45.433 Crash reporter started: true | 2023-03-30 10:37:45.433 File >> Disconnect selected. | 2023-03-30 10:37:51.002 SC Data - All Services | Disconnected. | 2023-03-30 10:37:51.002 SC Data - All Services | Connected to server complete. | 2023-03-30 10:37:54.092 Triggering next historical data download in queue. | 2023-03-30 10:37:54.093 Triggering next historical data download in queue. | 2023-03-30 10:37:54.093 Triggering next historical data download in queue. | 2023-03-30 10:37:54.093 Triggering next historical data download in queue. | 2023-03-30 10:37:54.093 No download requests in the queue to start downloads for. | 2023-03-30 10:37:54.093 No download requests in the queue to start downloads for. | 2023-03-30 10:37:54.093 No download requests in the queue to start downloads for. | 2023-03-30 10:37:54.093 No download requests in the queue to start downloads for. | 2023-03-30 10:37:54.093 UserContributedStudies.dll is not 64-bit | 2023-03-30 10:37:57.800 VersionNumber is 0 for UserContributedStudies.dll | 2023-03-30 10:37:57.800 Loading DLL: C:\SierraChart\Data\UserContributedStudies.dll (UserContributedStudies_64.dll). Handle: 7ffccbad0000 | 2023-03-30 10:37:57.802 MNQM23-CME [CB] 5 Min #6 | Reloading chart. | 2023-03-30 10:37:57.819 MNQM23-CME [CB] 5 Min #6 | Performing continuous chart historical Daily data download for symbol MNQM23-CME starting at last date in file. | 2023-03-30 10:37:57.822 Starting DelayedDownloadMonitoringTimer | 2023-03-30 10:37:57.822 Starting HDTimeoutTimer | 2023-03-30 10:37:57.822 Added historical Daily data request for MNQM23-CME to the queue. | 2023-03-30 10:37:57.822 Triggering next historical data download in queue. | 2023-03-30 10:37:57.822 MNQM23-CME [CB] 5 Min #6 | Waiting for historical downloads to complete with the IDs: 1, | 2023-03-30 10:37:57.840 MNQM23-CME [CB] 1 Min #1 | Reloading chart. | 2023-03-30 10:37:57.865 MNQM23-CME [CB] 1 Min #1 | Waiting for historical downloads to complete with the IDs: 1, | 2023-03-30 10:37:57.887 MNQM23-CME [CB] 5 Min #7 | Reloading chart. | 2023-03-30 10:37:57.895 MNQM23-CME [CB] 5 Min #7 | Waiting for historical downloads to complete with the IDs: 1, | 2023-03-30 10:37:57.917 MNQM23-CME [C] 30 Min #8 | Reloading chart. | 2023-03-30 10:37:57.924 Mapping MNQM23-CME to MNQM23. Service code: cme | 2023-03-30 10:37:57.931 Using symbol data fast lookup vector | 2023-03-30 10:37:57.931 HD Request # 1 | Downloading Historical Daily chart data for MNQM23-CME. Starting date: 2023-03-27. Service: scdataallservices | 2023-03-30 10:37:57.933 Denali Data Feed | Starting real-time market data updates for: MNQM23-CME (MNQM23). ID: 1 Service code: cme | 2023-03-30 10:37:58.413 Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 443 | 2023-03-30 10:37:58.413 DTC Client socket (2) | Creating socket. | 2023-03-30 10:37:58.414 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-03-30 10:37:58.414 DTC Client socket (2) | Connecting to IP: 142.215.18.147. | 2023-03-30 10:37:58.414 Denali Data Feed | Requesting security definition data for: MNQM23-CME (MNQM23). ID: 1 | 2023-03-30 10:37:58.414 Starting DelayedDownloadMonitoringTimer | 2023-03-30 10:37:58.414 Starting HDTimeoutTimer | 2023-03-30 10:37:58.414 Added historical Intraday data request for MNQM23-CME to the queue. | 2023-03-30 10:37:58.415 Intraday data recording state for symbol MNQM23-CME is set to download 'Pending'. | 2023-03-30 10:37:58.415 Triggering next historical data download in queue. | 2023-03-30 10:37:58.415 Delaying start of download for MNQM23-CME. | 2023-03-30 10:37:58.416 HD Request # 1 | Requesting historical Daily data for NMM23 starting at 2023-03-26. SC External HD service. | 2023-03-30 10:37:59.147 HD Request # 1 | Receiving historical Daily data for MNQM23-CME starting at 2023-03-27. | 2023-03-30 10:38:00.397 HD Request # 1 | Writing historical Daily data to the file MNQM23-CME.dly. | 2023-03-30 10:38:00.397 HD Request # 1 | Bytes received: 177 | 2023-03-30 10:38:00.399 HD Request # 1 | Received 3 Daily data records from 2023-03-27 00:00:00 to 2023-03-29 00:00:00 (3.0 days) and wrote 3 records for MNQM23-CME | 2023-03-30 10:38:00.399 HD Request # 1 | Completion time: 3s. | 2023-03-30 10:38:00.399 HD Request # 1 | Daily data download complete for MNQM23-CME. Unique request ID: 1 | 2023-03-30 10:38:00.399 Removing historical data download ID 1. | 2023-03-30 10:38:00.399 Triggering next historical data download in queue. | 2023-03-30 10:38:00.399 No download requests in the queue to start downloads for. | 2023-03-30 10:38:00.399 MNQM23-CME [CB] 5 Min #6 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-03-30 10:38:00.815 MNQM23-CME [CB] 5 Min #6 | Reloading chart. | 2023-03-30 10:38:00.815 MNQM23-CME [CB] 1 Min #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-03-30 10:38:00.864 MNQM23-CME [CB] 1 Min #1 | Reloading chart. | 2023-03-30 10:38:00.864 MNQM23-CME [CB] 5 Min #7 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-03-30 10:38:00.893 MNQM23-CME [CB] 5 Min #7 | Reloading chart. | 2023-03-30 10:38:00.894 MNQM23-CME [CB] 5 Min #6 | Reloading chart. | 2023-03-30 10:38:01.319 MNQM23-CME [CB] 1 Min #1 | Reloading chart. | 2023-03-30 10:38:01.364 MNQM23-CME [CB] 5 Min #7 | Reloading chart. | 2023-03-30 10:38:01.400 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-03-30 10:38:19.463 * DTC Client socket (2) | CloseSocket call. | 2023-03-30 10:38:19.463 DTC Client socket (0) | CloseSocket call. | 2023-03-30 10:38:19.463 Denali Data Feed | Disconnected from the server. | 2023-03-30 10:38:19.463 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-03-30 10:38:19.463 DTC Client socket (2) | Closed. | 2023-03-30 10:38:19.463 Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 10048 | 2023-03-30 10:38:21.456 DTC Client socket (1) | Creating socket. | 2023-03-30 10:38:21.456 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-03-30 10:38:21.456 DTC Client socket (1) | Connecting to IP: 142.215.18.148. | 2023-03-30 10:38:21.456 Denali Data Feed | Network connection to server complete. | 2023-03-30 10:38:21.679 Denali Data Feed | Starting socket receive thread. | 2023-03-30 10:38:21.679 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-03-30 10:38:21.679 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-03-30 10:38:21.920 Denali Data Feed | Sending logon request message. | 2023-03-30 10:38:21.920 Denali Data Feed | Received logon response. | 2023-03-30 10:38:22.920 Denali Data Feed | Server Name: SC Realtime Server. | 2023-03-30 10:38:22.920 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-03-30 10:38:22.920 Denali Data Feed | Successfully connected. | 2023-03-30 10:38:22.920 Denali Data Feed | Trading is not supported. | 2023-03-30 10:38:22.920 Denali Data Feed | Restarting real-time data updates for symbol: MNQM23-CME -> MNQM23 | 2023-03-30 10:38:22.920 Denali Data Feed | Received security definition for symbol MNQM23-CME | 2023-03-30 10:38:23.234 HD Request # 2 | Downloading Intraday chart data for MNQM23-CME to the file MNQM23-CME.scid. Service: cme | 2023-03-30 10:38:28.411 HD Request # 2 | Download start date-time: 2023-03-30 10:27:17.000000. File last date-time: 2023-03-30 10:27:17.730001 | 2023-03-30 10:38:28.411 HD Request # 2 | Using server: ds26.sierracharts.com port 10149 | 2023-03-30 10:38:28.411 Socket (2) | Creating socket. | 2023-03-30 10:38:28.412 Socket (2) | New receive buffer size: 5242880 | 2023-03-30 10:38:28.412 Socket (2) | Connecting to IP: 142.215.17.188. | 2023-03-30 10:38:28.412 HD Request # 2 | Setting DTC encoding to Binary VLS | 2023-03-30 10:38:31.882 HD Request # 2 | Sending historical data logon request message. | 2023-03-30 10:38:31.882 HD Request # 2 | Requesting Intraday data. Start date-time: 2023-03-30 10:27:17. Record interval: 0. Symbol: MNQM23 | 2023-03-30 10:38:35.849 HD Request # 2 | Decompressing data. | 2023-03-30 10:38:41.531 HD Request # 2 | Receiving Intraday data for MNQM23-CME starting at 2023-03-30 10:27:17.032000 | 2023-03-30 10:38:41.532 Socket (2) | CloseSocket call. | 2023-03-30 10:38:57.109 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-03-30 10:38:57.109 Historical data download thread signaled to stop. | 2023-03-30 10:38:57.109 HD Request # 2 | Timestamp of first Intraday data file record written: 2023-03-30 10:27:17.856000. | 2023-03-30 10:38:57.109 HD Request # 2 | Received 14347 Intraday data records from 2023-03-30 10:27:17.032000 to 2023-03-30 10:38:33.644001 (11.3 minutes. Delay: 23.5 seconds) and wrote 14330 records for MNQM23-CME | 2023-03-30 10:38:57.109 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2023-03-30 15:38:33.644001 | 2023-03-30 10:38:57.114 Added 221 Time and Sales records to Intraday data file for MNQM23-CME after download. | 2023-03-30 10:38:57.114 HD Request # 2 | Completion time: 29s. | 2023-03-30 10:38:57.115 HD Request # 2 | Intraday data download complete for MNQM23-CME. Unique request ID: 2 | 2023-03-30 10:38:57.115 Removing historical data download ID 2. | 2023-03-30 10:38:57.115 Real-time Intraday chart data file updates started for MNQM23-CME | 2023-03-30 10:38:57.115 Intraday chart data file opened for MNQM23-CME | 2023-03-30 10:38:57.115 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2023-03-30 10:38:57.115 Triggering next historical data download in queue. | 2023-03-30 10:38:57.115 No download requests in the queue to start downloads for. | 2023-03-30 10:38:57.115 Socket (2) | Socket gracefully closed by remote side. | 2023-03-30 10:38:57.338 Socket (2) | Closed. | 2023-03-30 10:38:57.338 Chart #8 has tagged chart #1 for full recalculation. Chartbook: NQ Chart 2023.Cht | 2023-03-30 10:38:57.413 Chart #8 has tagged chart #6 for full recalculation. Chartbook: NQ Chart 2023.Cht | 2023-03-30 10:38:57.413 MNQM23-CME [CB][M] 5 Min #6 | Performing a full recalculation because it has been tagged. Chartbook: NQ Chart 2023.Cht | 2023-03-30 10:38:57.819 MNQM23-CME [CB][M] 1 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: NQ Chart 2023.Cht | 2023-03-30 10:38:57.863 Opened cached Intraday file: C:\SierraChart\Data\MNQM23-CME.scid. Thread ID: 2644 | 2023-03-30 10:39:02.200 |
| [2023-03-30 16:04:40] |
| John - SC Support - Posts: 36350 |
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There is the following in your log: DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-03-30 10:38:19.463 *
But, the system then tried again and everything is showing that there is no issue with the data for MNQ. Take a look at the information related to the above error at the following link: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem But, how delayed is the data? as we stated, it appears that everything is working fine apart from the one connection blip. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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