Support Board
Date/Time: Thu, 28 Nov 2024 21:40:38 +0000
Timeout error connecting to data server - intraday data not updating
View Count: 352
| [2023-03-30 11:12:53] |
| User996666 - Posts: 16 |
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Charts are not updating today for me, timeout error connecting to server in message log. I'm using Denali/Teton.
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| [2023-03-30 11:34:46] |
| Sierra_Chart Engineering - Posts: 17206 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-30 11:39:34] |
| User996666 - Posts: 16 |
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Software version: 2488 64-bit | 2023-03-30 12:37:16.179 Primary Thread ID: 452 | 2023-03-30 12:37:16.179 Usage end date: 2023-04-25 | 2023-03-30 12:37:16.179 Enabled for: Sierra Chart Historical Data Service. | 2023-03-30 12:37:16.179 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-03-30 12:37:16.179 Enabled for: Delayed Denali Exchange Data Feed. | 2023-03-30 12:37:16.179 Enabled for exchange2: CME (Trading Account Required) | 2023-03-30 12:37:16.179 Enabled for exchange2: CBOT (Trading Account Required) | 2023-03-30 12:37:16.179 Enabled for exchange2: COMEX (Trading Account Required) | 2023-03-30 12:37:16.179 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-03-30 12:37:16.179 Enabled for exchange2: fairx_exchange.data | 2023-03-30 12:37:16.179 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-03-30 12:37:16.179 Current selected Data/Trading service: Teton CME Order Routing | 2023-03-30 12:37:16.179 Custom symbol settings values: enabled | 2023-03-30 12:37:16.179 Chart Update Interval: 500 | 2023-03-30 12:37:16.179 Intraday Data Storage Time Unit: 1 | 2023-03-30 12:37:16.179 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2023-03-30 12:37:16.179 2023-03-30 11:37:16 Local computer time in UTC | 2023-03-30 12:37:16.179 2023-03-30 12:37:16 Local computer time in SC Time Zone | 2023-03-30 12:37:16.179 2023-03-30 11:03:49 Server time in UTC | 2023-03-30 12:37:16.179 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-03-30 12:37:16.179 Program path: Y:\SierraChart\ | 2023-03-30 12:37:16.179 Data Files path: Y:\SierraChart\Data\ | 2023-03-30 12:37:16.179 OS Version Number: 10.0 | 2023-03-30 12:37:16.180 Locale Setting: C | 2023-03-30 12:37:16.180 DLLs: UserContributedStudies_64.dll | 2023-03-30 12:37:16.180 Allowed protected custom studies: | 2023-03-30 12:37:16.180 Crash reporter started: true | 2023-03-30 12:37:16.180 File >> Disconnect selected. | 2023-03-30 12:37:32.972 Teton CME Order Routing | Waiting for socket receive thread to end | 2023-03-30 12:37:32.973 DTC Client socket (1) | CloseSocket call. | 2023-03-30 12:37:32.973 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-03-30 12:37:32.974 Denali Data Feed | Waiting for socket receive thread to end | 2023-03-30 12:37:32.974 DTC Client socket (2) | CloseSocket call. | 2023-03-30 12:37:32.975 Denali Data Feed | Disconnected from the server. | 2023-03-30 12:37:32.975 Teton CME Order Routing | Disconnected. | 2023-03-30 12:37:32.975 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-03-30 12:37:32.975 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-03-30 12:37:33.074 DTC Client socket (1) | Closed. | 2023-03-30 12:37:33.074 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-03-30 12:37:33.078 DTC Client socket (2) | Closed. | 2023-03-30 12:37:33.078 Teton CME Order Routing | Firm: Dorman | 2023-03-30 12:37:39.150 Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11091 | 2023-03-30 12:37:39.150 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-03-30 12:37:39.152 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-03-30 12:37:39.153 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2023-03-30 12:37:39.153 Teton CME Order Routing | Network connection to server complete. | 2023-03-30 12:37:48.349 Teton CME Order Routing | Starting socket receive thread. | 2023-03-30 12:37:48.349 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2023-03-30 12:37:48.349 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2023-03-30 12:37:49.882 Teton CME Order Routing | Sending logon request message. | 2023-03-30 12:37:49.882 Teton CME Order Routing | Received logon response. | 2023-03-30 12:37:50.599 Teton CME Order Routing | Server Name: SC DTC Server. Build=45138. | 2023-03-30 12:37:50.599 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2023-03-30 12:37:50.599 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2023-03-30 12:37:50.599 Teton CME Order Routing | Trading is supported. | 2023-03-30 12:37:50.599 Teton CME Order Routing | Order cancel and replace is supported. | 2023-03-30 12:37:50.599 Teton CME Order Routing | OCO Orders supported. | 2023-03-30 12:37:50.599 Teton CME Order Routing | Bracket Orders supported. | 2023-03-30 12:37:50.599 Teton CME Order Routing | Connected to server complete. | 2023-03-30 12:37:50.599 Triggering next historical data download in queue. | 2023-03-30 12:37:50.601 Triggering next historical data download in queue. | 2023-03-30 12:37:50.601 Triggering next historical data download in queue. | 2023-03-30 12:37:50.601 Triggering next historical data download in queue. | 2023-03-30 12:37:50.601 Updated verified funded futures trading account ending date to: 2023-04-29 11:37:50 | 2023-03-30 12:37:50.601 Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2023-03-30 12:37:50.602 No download requests in the queue to start downloads for. | 2023-03-30 12:37:50.602 No download requests in the queue to start downloads for. | 2023-03-30 12:37:50.603 No download requests in the queue to start downloads for. | 2023-03-30 12:37:50.603 No download requests in the queue to start downloads for. | 2023-03-30 12:37:50.603 Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2023-03-29 17:47:53.417256 | 2023-03-30 12:37:50.620 Updated verified funded futures trading account ending date to: 2023-04-29 11:37:50 | 2023-03-30 12:37:50.704 Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=43199 | 2023-03-30 12:37:50.725 Mapping ESM23_FUT_CME to ESM23. Service code: cme | 2023-03-30 12:37:50.725 Using symbol data fast lookup vector | 2023-03-30 12:37:50.725 Denali Data Feed | Starting real-time market data updates for: ESM23_FUT_CME (ESM23). ID: 1 Service code: cme | 2023-03-30 12:37:50.725 Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 443 | 2023-03-30 12:37:50.725 Denali Data Feed | Requesting security definition data for: ESM23_FUT_CME (ESM23). ID: 1 | 2023-03-30 12:37:50.725 Added historical Intraday data request for ESM23_FUT_CME to the queue. | 2023-03-30 12:37:50.726 Intraday data recording state for symbol ESM23_FUT_CME is set to download 'Pending'. | 2023-03-30 12:37:50.726 Triggering next historical data download in queue. | 2023-03-30 12:37:50.726 DTC Client socket (2) | Creating socket. | 2023-03-30 12:37:50.727 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-03-30 12:37:50.728 DTC Client socket (2) | Connecting to IP: 142.215.18.148. | 2023-03-30 12:37:50.728 Delaying start of download for ESM23_FUT_CME. | 2023-03-30 12:37:50.739 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: ESM23_FUT_CME | 2023-03-30 12:37:50.826 Teton CME Order Routing | Received security definition for symbol ESM23_FUT_CME | 2023-03-30 12:37:50.826 Denali Data Feed | Network connection to server complete. | 2023-03-30 12:37:50.831 Denali Data Feed | Starting socket receive thread. | 2023-03-30 12:37:50.831 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-03-30 12:37:50.831 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-03-30 12:37:50.947 Denali Data Feed | Sending logon request message. | 2023-03-30 12:37:50.947 Denali Data Feed | Received logon response. | 2023-03-30 12:37:51.931 Denali Data Feed | Server Name: SC Realtime Server. | 2023-03-30 12:37:51.931 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-03-30 12:37:51.931 Denali Data Feed | Successfully connected. | 2023-03-30 12:37:51.931 Denali Data Feed | Trading is not supported. | 2023-03-30 12:37:51.931 Denali Data Feed | Restarting real-time data updates for symbol: ESM23_FUT_CME -> ESM23 | 2023-03-30 12:37:51.931 Denali Data Feed | Received security definition for symbol ESM23_FUT_CME | 2023-03-30 12:37:52.141 Requesting market depth updates for: ESM23_FUT_CME if supported. | 2023-03-30 12:37:55.601 Denali Data Feed | Market Depth data has been rejected for symbol: ESM23_FUT_CME. Not authorized for market depth. | 2023-03-30 12:37:55.796 HD Request # 5 | Downloading Intraday chart data for ESM23_FUT_CME to the file ESM23_FUT_CME.scid. Service: cme | 2023-03-30 12:37:57.231 HD Request # 5 | Download start date-time: 2023-03-30 12:37:27.000000. File last date-time: 2023-03-30 12:37:27.000000 | 2023-03-30 12:37:57.233 HD Request # 5 | Using server: ds28.sierracharts.com port 10149 | 2023-03-30 12:37:57.233 Socket (3) | Creating socket. | 2023-03-30 12:37:57.233 Socket (3) | New receive buffer size: 5242880 | 2023-03-30 12:37:57.234 Socket (3) | Connecting to IP: 142.215.18.147. | 2023-03-30 12:37:57.234 Socket (3) | CloseSocket call. | 2023-03-30 12:38:17.234 HD Request # 5 | Error downloading historical Intraday data for ESM23_FUT_CME. Timeout error connecting to server. | 2023-03-30 12:38:17.235 Socket (3) | Closed. | 2023-03-30 12:38:17.235 Added historical Intraday data request for ESM23_FUT_CME to the queue. | 2023-03-30 12:38:17.235 Triggering next historical data download in queue. | 2023-03-30 12:38:17.235 Historical data download thread signaled to stop. | 2023-03-30 12:38:17.235 HD Request # 5 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds. Delay: 123.3years) and wrote 0 records for ESM23_FUT_CME | 2023-03-30 12:38:17.235 HD Request # 5 | Completion time: 20s. | 2023-03-30 12:38:17.235 HD Request # 6 | Downloading Intraday chart data for ESM23_FUT_CME to the file ESM23_FUT_CME.scid. Service: cme | 2023-03-30 12:38:17.236 HD Request # 6 | Download start date-time: 2023-03-30 12:37:27.000000. File last date-time: 2023-03-30 12:37:27.000000 | 2023-03-30 12:38:17.237 HD Request # 6 | Using server: ds23.sierracharts.com port 10150 | 2023-03-30 12:38:17.237 Socket (3) | Creating socket. | 2023-03-30 12:38:17.241 Socket (3) | New receive buffer size: 5242880 | 2023-03-30 12:38:17.242 Socket (3) | Connecting to IP: 142.215.17.190. | 2023-03-30 12:38:17.242 Socket (3) | CloseSocket call. | 2023-03-30 12:38:37.240 Socket (3) | Closed. | 2023-03-30 12:38:37.240 HD Request # 6 | Error downloading historical Intraday data for ESM23_FUT_CME. Timeout error connecting to server. | 2023-03-30 12:38:37.241 Added historical Intraday data request for ESM23_FUT_CME to the queue. | 2023-03-30 12:38:37.241 Triggering next historical data download in queue. | 2023-03-30 12:38:37.241 Historical data download thread signaled to stop. | 2023-03-30 12:38:37.241 HD Request # 6 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds. Delay: 123.3years) and wrote 0 records for ESM23_FUT_CME | 2023-03-30 12:38:37.241 HD Request # 6 | Completion time: 20s. | 2023-03-30 12:38:37.241 HD Request # 7 | Downloading Intraday chart data for ESM23_FUT_CME to the file ESM23_FUT_CME.scid. Service: cme | 2023-03-30 12:38:37.241 HD Request # 7 | Download start date-time: 2023-03-30 12:37:27.000000. File last date-time: 2023-03-30 12:37:27.000000 | 2023-03-30 12:38:37.242 HD Request # 7 | Using server: ds26.sierracharts.com port 10149 | 2023-03-30 12:38:37.242 Socket (3) | Creating socket. | 2023-03-30 12:38:37.242 Socket (3) | New receive buffer size: 5242880 | 2023-03-30 12:38:37.249 Socket (3) | Connecting to IP: 142.215.17.188. | 2023-03-30 12:38:37.250 |
| [2023-03-30 11:44:22] |
| Sierra_Chart Engineering - Posts: 17206 |
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The problem is downloading of historical data. HD Request # 6 | Using server: ds23.sierracharts.com port 10150 | 2023-03-30 12:38:17.237
HD Request # 6 | Error downloading historical Intraday data for ESM23_FUT_CME. Timeout error connecting to server. | 2023-03-30 12:38:37.241
Refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-30 12:16:24] |
| User996666 - Posts: 16 |
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Bit of a strange one. Was definitely not a firewall/networking issue. I managed to resolve it eventually by selecting "Edit -> Delete All Data and Download" so I guess some kind of corruption in the chart data file or something. Let me know if you want any more info to debug, I'm on the latest version.
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| [2023-03-30 12:33:24] |
| User996666 - Posts: 16 |
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Correction - after a little more investigation, it does indeed appear to be some kind of network blocking - not sure if it's my ISP or your end. I can download the data fine after I connect through a VPN. I did switch to using port 80 on my original IP address but that didn't solve the problem.
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| [2023-03-30 13:26:26] |
| Sierra_Chart Engineering - Posts: 17206 |
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Yes absolutely 100%. Abundantly clear.: after a little more investigation, it does indeed appear to be some kind of network blocking -
It is your ISP. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-30 13:26:31
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