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Date/Time: Thu, 28 Nov 2024 21:37:20 +0000



phantom order

View Count: 248

[2023-03-30 10:06:04]
PauloB - Posts: 1
Hello, I can't delete a phantom.This order is displayed everywhere in my Sierra on the real account, but at the Broker there is nothing, impossible to remove it.
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[2023-03-30 10:46:15]
Sierra_Chart Engineering - Posts: 17206
Exit from Sierra Chart and go to the Sierra Chart installation folder and delete this file:

TradeOrdersList.data

And you really should stop using OEC/Gain capital and move to Teton order routing:
Sierra Chart Teton Futures Order Routing

You will never have a problem like this with Teton order routing. This is a very good example of why we discontinued support with OEC. Problems like this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-03-30 10:46:50

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