Support Board
Date/Time: Thu, 28 Nov 2024 20:54:08 +0000
Data not connecting?
View Count: 414
[2023-03-29 03:33:52] |
User87521 - Posts: 83 |
Any idea what is happening here? Been using Sierra without any issue for quite some time. Didn't change anything. Added a usage credit, re-booted everything. Set to use Interactive Brokers in Data/Trade Service Settings. Subcribed to Denali Feed. (these settings were in place prior to today, no changes anywhere like I mentioned) It's been doing this ever since. Maybe and hour now, just repeatedly trying to connect. Interactive Brokers is green on all data feeds and the API is accepted. Denali Data Feed | Connecting to the server ds7.sierracharts.com. Port 10047 | 2023-03-28 23:28:09.728 DTC Client socket (2) | Creating socket. | 2023-03-28 23:28:09.729 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-03-28 23:28:09.729 DTC Client socket (2) | Connecting to IP: 142.215.18.104. | 2023-03-28 23:28:09.729 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-03-28 23:28:30.751 * DTC Client socket (2) | CloseSocket call. | 2023-03-28 23:28:30.752 DTC Client socket (2) | Closed. | 2023-03-28 23:28:30.752 DTC Client socket (0) | CloseSocket call. | 2023-03-28 23:28:30.752 Denali Data Feed | Disconnected from the server. | 2023-03-28 23:28:30.752 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-03-28 23:28:30.752 Denali Data Feed | Connecting to the server ds1.sierracharts.com. Port 10047 | 2023-03-28 23:28:32.770 DTC Client socket (2) | Creating socket. | 2023-03-28 23:28:32.771 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-03-28 23:28:32.771 DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2023-03-28 23:28:32.771 DTC Client socket (2) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2023-03-28 23:28:34.966 * DTC Client socket (2) | CloseSocket call. | 2023-03-28 23:28:34.966 DTC Client socket (0) | CloseSocket call. | 2023-03-28 23:28:34.966 Denali Data Feed | Disconnected from the server. | 2023-03-28 23:28:34.966 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-03-28 23:28:34.967 DTC Client socket (2) | Closed. | 2023-03-28 23:28:34.967 Denali Data Feed | Connecting to the server ds7.sierracharts.com. Port 10047 | 2023-03-28 23:28:36.980 DTC Client socket (2) | Creating socket. | 2023-03-28 23:28:36.980 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-03-28 23:28:36.980 DTC Client socket (2) | Connecting to IP: 142.215.18.104. | 2023-03-28 23:28:36.980 |
[2023-03-29 05:32:13] |
Sierra_Chart Engineering - Posts: 17206 |
This is now resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: