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Date/Time: Thu, 28 Nov 2024 20:54:08 +0000



Data not connecting?

View Count: 414

[2023-03-29 03:33:52]
User87521 - Posts: 83
Any idea what is happening here? Been using Sierra without any issue for quite some time. Didn't change anything. Added a usage credit, re-booted everything. Set to use Interactive Brokers in Data/Trade Service Settings. Subcribed to Denali Feed. (these settings were in place prior to today, no changes anywhere like I mentioned)

It's been doing this ever since. Maybe and hour now, just repeatedly trying to connect. Interactive Brokers is green on all data feeds and the API is accepted.






Denali Data Feed | Connecting to the server ds7.sierracharts.com. Port 10047 | 2023-03-28 23:28:09.728
DTC Client socket (2) | Creating socket. | 2023-03-28 23:28:09.729
DTC Client socket (2) | New receive buffer size: 5242880 | 2023-03-28 23:28:09.729
DTC Client socket (2) | Connecting to IP: 142.215.18.104. | 2023-03-28 23:28:09.729
DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-03-28 23:28:30.751 *
DTC Client socket (2) | CloseSocket call. | 2023-03-28 23:28:30.752
DTC Client socket (2) | Closed. | 2023-03-28 23:28:30.752
DTC Client socket (0) | CloseSocket call. | 2023-03-28 23:28:30.752
Denali Data Feed | Disconnected from the server. | 2023-03-28 23:28:30.752
Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-03-28 23:28:30.752
Denali Data Feed | Connecting to the server ds1.sierracharts.com. Port 10047 | 2023-03-28 23:28:32.770
DTC Client socket (2) | Creating socket. | 2023-03-28 23:28:32.771
DTC Client socket (2) | New receive buffer size: 5242880 | 2023-03-28 23:28:32.771
DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2023-03-28 23:28:32.771
DTC Client socket (2) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2023-03-28 23:28:34.966 *
DTC Client socket (2) | CloseSocket call. | 2023-03-28 23:28:34.966
DTC Client socket (0) | CloseSocket call. | 2023-03-28 23:28:34.966
Denali Data Feed | Disconnected from the server. | 2023-03-28 23:28:34.966
Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-03-28 23:28:34.967
DTC Client socket (2) | Closed. | 2023-03-28 23:28:34.967
Denali Data Feed | Connecting to the server ds7.sierracharts.com. Port 10047 | 2023-03-28 23:28:36.980
DTC Client socket (2) | Creating socket. | 2023-03-28 23:28:36.980
DTC Client socket (2) | New receive buffer size: 5242880 | 2023-03-28 23:28:36.980
DTC Client socket (2) | Connecting to IP: 142.215.18.104. | 2023-03-28 23:28:36.980
[2023-03-29 05:32:13]
Sierra_Chart Engineering - Posts: 17206
This is now resolved.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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