Support Board
Date/Time: Tue, 26 Nov 2024 20:22:21 +0000
Connect problem
View Count: 959
| [2014-06-18 18:07:08] |
| User75365 - Posts: 3 |
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Hi, I just updated to latest version 1148. Now I can't connect to data provider open e cry. Double checked firewall and allowed sierra and GSSP bridge, than restart pc. But it can connect to sierra historical data, but not for open e cry. What I supposed to do now ?
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| [2014-06-18 18:14:28] |
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We need to see the log: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-18 18:25:19] |
| User75365 - Posts: 3 |
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here is the log : Software version: 1148 | 2014-06-18 19:59:01 Usage end date: 2014-07-01 | 2014-06-18 19:59:01 Enabled for: Advanced Features. | 2014-06-18 19:59:01 Enabled for: Sierra Chart Historical Data Service. | 2014-06-18 19:59:01 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-06-18 19:59:01 Active service: OEC FIX/FAST | 2014-06-18 19:59:01 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2014-06-18 19:59:01 2014-06-18 19:59:01 Local computer clock time | 2014-06-18 19:59:01 2014-06-18 17:59:01 GMT time | 2014-06-18 19:59:01 2014-06-18 19:59:01 Time zone adjusted time | 2014-06-18 19:59:01 Time difference to server time: 1 seconds. | 2014-06-18 19:59:01 Program path: C:\SierraChart\ | 2014-06-18 19:59:01 Data Files path: C:\SierraChart\Data\ | 2014-06-18 19:59:01 OS Version Number: 6.1 | 2014-06-18 19:59:01 Checking for new symbol settings for oec | 2014-06-18 19:59:01 Symbol settings are up-to-date for oec | 2014-06-18 19:59:01 OEC FIX/FAST - Connecting to trading server sim.openecry.com:9300. | 2014-06-18 19:59:06 Resolved address sim.openecry.com to IP 64.94.37.207 | 2014-06-18 19:59:06 The network socket is connected. | 2014-06-18 19:59:06 OEC FIX Trading: Sending the Logon message. | 2014-06-18 19:59:06 Socket closed. No error. | 2014-06-18 19:59:06 Socket has been shutdown and closed. | 2014-06-18 19:59:06 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2014-06-18 19:59:06 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-18 19:59:06 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-18 19:59:06 Disconnected from Open E Cry. | 2014-06-18 19:59:06 Will reconnect to the server in 3.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-06-18 19:59:06 Date Time Of Last Edit: 2014-06-18 21:49:50
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| [2014-06-18 21:52:34] |
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We have highlighted in bold the particular problem: OEC FIX/FAST - Connecting to trading server sim.openecry.com:9300. | 2014-06-18 19:59:06
Resolved address sim.openecry.com to IP 64.94.37.207 | 2014-06-18 19:59:06 The network socket is connected. | 2014-06-18 19:59:06 OEC FIX Trading: Sending the Logon message. | 2014-06-18 19:59:06 Socket closed. No error. | 2014-06-18 19:59:06 Socket has been shutdown and closed. | 2014-06-18 19:59:06 The OEC server is disconnecting you after Sierra Chart sends the Logon message. Therefore, select Global Settings >> Data/Trade Service Settings and confirm the Server, Username and Password are correct. Contact OEC and get all of these specific details and set them again. One of them is not correct. Either that or the OEC server is disconnecting you for unknown reasons. In which case OEC will have to help you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-06-18 22:49:49
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