Support Board
Date/Time: Thu, 28 Nov 2024 22:40:44 +0000
Data feed is stuck
View Count: 218
| [2023-03-27 13:29:05] |
| User860698 - Posts: 10 |
|
Hi team, I am connected to the data feed, however, order flow on footprint chart is stuck. Can you please help? |
| [2023-03-27 13:39:09] |
| Sierra_Chart Engineering - Posts: 17210 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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