Support Board
Date/Time: Thu, 28 Nov 2024 21:39:39 +0000
No trade accounts assigned
View Count: 418
| [2023-03-24 17:32:07] |
| tradeicio - Posts: 2 |
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Hello, I have an issue with my connection to my edge clear/phillip capital account from sierra charts. Connected (Trading): False | Last Logon Failed - No trade accounts assigned Connected (Data): True already paid for the Denali data feed, and the account is already funded and activated with edge clear. Not sure what to do next or how to properly troubleshoot this. |
| [2023-03-24 17:41:04] |
| Sierra_Chart Engineering - Posts: 17206 |
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Try connecting using Sierra Chart and not the web-based trading panel and see if you have a problem. Make sure you set the Clearing Firm in Global Settings >> Data/Trade Service Settings to Phillip Capital.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-24 18:06:30] |
| tradeicio - Posts: 2 |
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Well looks like everything is up and running flawlessly! Just checked the logs and its connecting to the account as expected! Thank you. just out of curiosity is there a reason the web panel doesn't work as expected? PD: Seriously what a great platform you have built! thank you |
| [2023-03-24 22:36:05] |
| Sierra_Chart Engineering - Posts: 17206 |
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You may be connecting to the wrong service. Follow the instructions here and connect to the Phillip capital server/service: Sierra Chart Teton Futures Order Routing: Web-Based Trading Panel Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-24 22:36:34
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