Support Board
Date/Time: Tue, 26 Nov 2024 22:15:42 +0000
Datafeed
View Count: 1441
| [2014-06-18 11:46:14] |
| User59060 - Posts: 12 |
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Good day. I want to ask why I'm not going datafeed when connects with my funds account on interactive brokers and a I have a check box with "allow support datafeed..." and a open chart , example NASDAQ than data are from IB and not from data feed .
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| [2014-06-18 16:21:57] |
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For NASDAQ symbols, you need to activate the "US Equities" exchange here: https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges Before you can enable US Equities exchange, there is an agreement that needs to be signed. There is a link for that beside the US equities exchange option. After activating the US Equities exchange, you need to restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-18 16:23:01] |
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Also for the CME questionnaire, your answers to the questions identify you as a "Professional". Are you using the market data for your own personal use? If so, you are not a professional. You can complete the CME questionnaire again here: https://www.sierrachart.com/usercp.php?page=SubscriberQuestionnaire Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-06-19 01:49:30
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| [2014-06-19 01:49:56] |
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Did you also want futures data from the CME?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-19 15:48:13] |
| User59060 - Posts: 12 |
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yes i want use e-mini Nasdaq , e-mini S&P , DAX, euro stoxx 50 , e-mini Dow jones 5 dollar
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| [2014-06-19 16:17:34] |
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For these you need to activate the CME Group exchange. However, the CME questions that you have answered indicate you are professional. Is the data for your own personal use? If so, complete the CME Questions again here: https://www.sierrachart.com/usercp.php?page=SubscriberQuestionnaire For the EUREX you need to activate the EUREX exchange here: https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-06-19 16:19:39
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| [2014-06-19 19:28:41] |
| User59060 - Posts: 12 |
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yes i try it change on non-profesional but it does not |
| [2014-06-19 20:29:20] |
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We need to know how you have answered the CME Questions. You should answer No to this: Do you have more than two (2) means for accessing real-time CME Group market data? (Note: Yes means you are considered a Professional.) Please go through an answer the questions again. https://www.sierrachart.com/usercp.php?page=SubscriberQuestionnaire Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-06-19 20:29:51
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| [2014-06-20 14:26:34] |
| User59060 - Posts: 12 |
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If i answer all questions and confirm them so my reads empty page. I do not know about is something the browser . You can change that ?
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| [2014-06-20 16:20:51] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-20 16:31:39] |
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This problem is now solved. You can answer the CME Questions again here: https://www.sierrachart.com/usercp.php?page=SubscriberQuestionnaire Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-20 16:48:38] |
| User59060 - Posts: 12 |
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However when I notation for the side and I wrote it " You do not qualify as a Non-Professional for CME Group real-time market data fees. Updated user Professional status for the CME to: Professional" |
| [2014-06-20 16:58:51] |
| User59060 - Posts: 12 |
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when all the questions you ticked yes it still lists this " You do not qualify as a Non-Professional for CME Group real-time market data fees. Updated user Professional status for the CME to: Professional" and when all the questions are not so dam it again " You do not qualify as a Non-Professional for CME Group real-time market data fees. Updated user Professional status for the CME to: Professional" and when it fills in 6 yes ,2 no, 2 yes and no as I think it is right it still " You do not qualify as a Non-Professional for CME Group real-time market data fees. Updated user Professional status for the CME to: Professional" |
| [2014-06-20 18:44:33] |
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These are the questions: Do you have an active futures trading account? Yes No Are you using CBOT, CME, COMEX and/or NYMEX real-time market data within a software platform that has the ability to transact futures orders on CME Group’s Globex trading platform? (For Sierra Chart, the answer to this is Yes) Yes No Are you a member (or hold or lease any type of membership) of any exchange? Yes No Does your primary business purpose involve trading? Yes No Are you registered or qualified as a professional trader or investment adviser with any stock, commodities or futures exchange or contract market, or with any regulatory authority, professional association or recognized professional body? Yes No Are you affiliated with any entity that is or may be considered a Professional User? Yes No Is your use of CME Group market data solely for your personal, non-business use? Yes No Is your use of CME Group market data limited to managing your own property and, for the avoidance of doubt, not in connection with the management of any property of any third party(ies) in any capacity, whether as a principal, officer, partner, employee or agent of any business or on behalf of any other individual, and whether or not you receive any remuneration? (If not applicable select, Yes) Yes No Are you acting on behalf of an institution that engages in brokerage, banking, investment, or financial activities? Yes No Do you have more than two (2) means for accessing real-time CME Group market data? (Note: Yes means you are considered a Professional.) Yes No Can you let us know how you have answered each one. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-20 18:53:55] |
| User59060 - Posts: 12 |
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Do you have an active futures trading account? : NO Are you using CBOT, CME, COMEX and/or NYMEX real-time market data within a software platform that has the ability to transact futures orders on CME Group’s Globex trading platform? (For Sierra Chart, the answer to this is Yes): NO Are you a member (or hold or lease any type of membership) of any exchange?: NO Does your primary business purpose involve trading?: No Are you registered or qualified as a professional trader or investment adviser with any stock, commodities or futures exchange or contract market, or with any regulatory authority, professional association or recognized professional body? NO Are you affiliated with any entity that is or may be considered a Professional User? NO Is your use of CME Group market data solely for your personal, non-business use? YES Is your use of CME Group market data limited to managing your own property and, for the avoidance of doubt, not in connection with the management of any property of any third party(ies) in any capacity, whether as a principal, officer, partner, employee or agent of any business or on behalf of any other individual, and whether or not you receive any remuneration? (If not applicable select, Yes) NO Are you acting on behalf of an institution that engages in brokerage, banking, investment, or financial activities? NO Do you have more than two (2) means for accessing real-time CME Group market data? (Note: Yes means you are considered a Professional.) NO |
| [2014-06-20 19:10:53] |
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These need to be answered Yes. You do have a Interactive Brokers account and Sierra Chart has the ability to send orders to the CME. Do you have an active futures trading account? :
Are you using CBOT, CME, COMEX and/or NYMEX real-time market data within a software platform that has the ability to transact futures orders on CME Group’s Globex trading platform? (For Sierra Chart, the answer to this is Yes): If you are using the market data for your own personal and trading use, then the answer to this would be Yes: Is your use of CME Group market data limited to managing your own property and, for the avoidance of doubt, not in connection with the management of any property of any third party(ies) in any capacity, whether as a principal, officer, partner, employee or agent of any business or on behalf of any other individual, and whether or not you receive any remuneration? (If not applicable select, Yes) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-06-20 19:11:17
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| [2014-06-20 19:33:58] |
| User59060 - Posts: 12 |
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Thank you very much, I fixed it and now I have a non profesional. really thank you for your time :) |
| [2014-06-20 20:12:08] |
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OK this is good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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