Support Board
Date/Time: Thu, 28 Nov 2024 22:48:41 +0000
I made a payment on the 15th, but still having delayed data
View Count: 293
| [2023-03-23 03:43:54] |
| User950795 - Posts: 2 |
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Hello, Please can you help me to resolve not having data and seeing my account in the trading pannel. I made a payment on the 15th of March. I have the email posted below. Thanks, Mike Reminder - Sierra Chart: Payment Notification Inbox Sierra Chart Payments <payments@sierrachart.com> Wed, Mar 15, 7:20 PM (7 days ago) to me Note: **This is not a new charge.** This is a reminder that at 2023-03-09 21:46:06 UTC, you have made a payment to Sierra Chart. This is a receipt for your payment for Sierra Chart Additional Services. The details of the payment are as follows: Date-Time: 2023-03-09 21:46:06 UTC Account Name: Mike B Name: Michael Babalola Amount Paid: 36.00 USD Payment Processor: PayPal Transaction/Order ID: 9LH546502B8975524 Statement Descriptor: Sierra Chart Thank you for using Sierra Chart! If you have any question or issue with this payment, contact us through an Account Support Ticket (link below). Do not initiate a chargeback. There are fees associated with chargebacks which may be billed directly to your Sierra Chart account. For questions about this payment reply to this email or fill out an Account Support Ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Note: Currency conversion or international transaction fees charged by your card provider are not included in the amount billed above. |
| [2023-03-23 05:51:53] |
| Sierra_Chart Engineering - Posts: 17210 |
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For complete details about real-time market data, refer to this page: Real-Time Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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