Support Board
Date/Time: Thu, 28 Nov 2024 22:28:57 +0000
[User Discussion] - sierra charts unuseable
View Count: 733
| [2023-03-22 13:41:27] |
| User654138 - Posts: 27 |
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In the last 2 weeks I have lost pretty much all functionality with sierra charts. I am running on a mac thru crossover and it worked fin for about 3 years now it keeps freezing, buttons and drop downs don't work and I can't adjust scales on charts. I was disconnecting and reconnecting and that worked for awhile, now it is having no effect. I have reinstalled mac os, I have reinstalled both sierra and crossover with no improvement. I would really prefer to stay with sierra but unless I can regain functionality I won't be able to. Thanks |
| [2023-03-22 14:09:26] |
| John - SC Support - Posts: 36350 |
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The issues you are having are going to be related to running on a MAC, as we are not having these troubles with users on Windows. As you are aware, Sierra Chart is only built for Windows. We have set this as a "User Discussion" as we can not help, but there are other users using a MAC that might be able to help. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-22 14:12:11] |
| Sierra_Chart Engineering - Posts: 17210 |
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Have you first tried to just start with one simple chart and see if you have any issues with that?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-22 15:32:41] |
| Tony - Posts: 522 |
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Is your Mac Intel or M1/M2? Crossover is not stable/reliable on both chips.
Date Time Of Last Edit: 2023-03-22 15:34:46
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| [2023-03-24 15:15:31] |
| User654138 - Posts: 27 |
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it's a silicon chip, I erased the hard drive and reinstalled everything. It starts out okay but I gradually lose functionality. Data streams but order buttons don't work, I can't access settings menus. I used to be able to disconnect and reconnect and regain functionality but now that doesn't work. If I close sierra and then log in again it usually works. I never had this problem before about 2 months ago, I really like sierra and I don't want to have to switch. Thanks |
| [2023-03-24 15:54:02] |
| Tony - Posts: 522 |
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Unfortunately there's no ideal solution for silicons, Crossover has a hard time to run natively, you could try Oracle's Virtual Box, (which is free) or Parallels, they both run natively. I don't want to have to switch.
Sierra has a lot of things that other platforms don't, unless you could live without them, I would get a 2nd computer just for Sierra, doesn't have to be fancy, Sierra is very efficient, uses little resources Good luck. Date Time Of Last Edit: 2023-03-24 16:03:10
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| [2023-03-24 16:29:57] |
| Sierra_Chart Engineering - Posts: 17210 |
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Recommend getting Intel or AMD based computer that can run Windows 7 and just use Windows 7 to run Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-24 16:29:58] |
| Sierra_Chart Engineering - Posts: 17210 |
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Recommend getting an Intel or AMD based computer that can run Windows 7 and just use Windows 7 to run Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-24 16:30:05
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| [2023-03-24 16:31:35] |
| User654138 - Posts: 27 |
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I'll give those a shot, I'll let you know. I run sierra on my linux ubuntu laptop thru crossover, it seems stable
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| [2023-03-24 18:37:42] |
| User654138 - Posts: 27 |
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virtual box kept crashing with 64, I'm setting up parallels, how much memory, processor and disk space would you recommend? Thanks |
| [2023-03-27 01:35:10] |
| User654138 - Posts: 27 |
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I went with parallels running on windows 11, works great, thanks for your assistance
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| [2023-03-27 13:12:10] |
| seandunaway - Posts: 275 |
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For anyone else having problems with wine on macOS this is relevant: Sierra Chart Executables for ARM 64 Processor Date Time Of Last Edit: 2023-03-27 13:12:49
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