Support Board
Date/Time: Thu, 28 Nov 2024 22:28:22 +0000
Denali Feed and interactive brokers subscription
View Count: 369
| [2023-03-21 17:19:35] |
| cuckiecheese - Posts: 63 |
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Hi, I started out only using a denali datafeed with no trading account, so I paid the $69. However I just opened an interactivebrokers account and will be trading eminis on there, whilst using the denali datafeed. My understanding is that the fees will drop to $1.25/month, is there anything I need to do to make that change happen? Or is it automatic? Thanks |
| [2023-03-21 19:30:50] |
| Sierra_Chart Engineering - Posts: 17210 |
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We will take care of this for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-21 19:38:14] |
| SC Support - Posts: 1895 |
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We can help with this: please re-complete the Market Data Agreements and be sure to include your Interactive Brokers Futures Trading Account Information; your "Clearing Firm" will be "Interactive Brokers" and your "Futures Trading Account Number" is something like "U1234567". https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Do we understand correctly that you just want Real-time CME Exchange Top-of-Book Data for $1.25? Denali Exchange Data Feed: Supported Exchanges (Exchange Fees) |
| [2023-03-21 21:08:02] |
| cuckiecheese - Posts: 63 |
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Re-completed the market data agreements Yes, let me clarify, I just need CME real time data for basic candlestick charts, top of book data and NOT L2 atm. Thank You |
| [2023-03-21 23:31:33] |
| SC Support - Posts: 1895 |
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Hi cuckiecheese, we were able to get you the refund from your accidental professional activation and now you have the below Real-time Data set for renewal. #3 CME non-professional top-of-book 2023-03-31 Automatically Renews. $1.25 USD / month. Billed 100% in full for each month and for the month activated in. Non-refundable. |
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