Support Board
Date/Time: Thu, 28 Nov 2024 20:00:52 +0000
Renewed package 10 but system still shows no access
View Count: 445
| [2023-03-21 15:10:18] |
| User297187 - Posts: 12 |
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Hi, I just renewed my access that had expired and changed it to package 10 but the system is showing that I don't have a current license. The username is poldie. Thanks Adam |
| [2023-03-21 15:41:01] |
| Sierra_Chart Engineering - Posts: 17206 |
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We temporarily activated your Sierra Chart account for now but we do not see any payment to your account to pay for a Service Package. If you want Service Package 10, that cost is 36 USD per month . You can add credit here: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-21 15:47:07] |
| User297187 - Posts: 12 |
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Thank you, please see attached part of the paypal confirmation showing payment, let me know if you need me to send on the entire email confirmation.
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Private File Attachment Deleted. |
| [2023-03-21 15:48:49] |
| User297187 - Posts: 12 |
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It says that the Rithmic Direct isn't available on this package?
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| [2023-03-21 15:59:51] |
| Sierra_Chart Engineering - Posts: 17206 |
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We will check on that payment. You can now use Rithmic.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-21 19:29:42] |
| Sierra_Chart Engineering - Posts: 17206 |
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Looks like this was a problem on the PayPal side. The payment has now been credited to your account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-03 11:37:59] |
| User297187 - Posts: 12 |
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Hi, my account page shows that usage will end on 2023-04-05, shouldn't it be approx 2023-04-20? Thanks Adam |
| [2023-04-03 16:27:23] |
| John - SC Support - Posts: 36350 |
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We gave you 15 days of Package 10 on March 21, 2023. April 5, 2023 is then the end of those 15 days. At that time, your account will be debited the $36.00 in your Services Surplus in exchange for 31 days of package 10. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-03 20:35:26] |
| User297187 - Posts: 12 |
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[2023-03-21 19:29:42]#6[Go To First Post] Sierra_Chart Engineering [Direct Messages] - Posts: 7559 Looks like this was a problem on the PayPal side. The payment has now been credited to your account. But I paid for a month? |
| [2023-04-04 16:44:57] |
| John - SC Support - Posts: 36350 |
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Right now, the $36.00 is sitting in your account under the "Services Surplus". On April 5, when your trial time ends, we will debit the $36.00 from your Services Surplus in exchange for 31 days of Package 10 (Sierra Chart Usage Time works on a 31 day cycle, even though we refer to it as 1 month). The above will automatically each month as long as you have enough funds in your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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