Support Board
Date/Time: Thu, 28 Nov 2024 22:29:21 +0000
Studies not displaying after contract rollover
View Count: 322
| [2023-03-20 07:20:43] |
| Dom7364 - Posts: 257 |
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Hi, I have just renewed my usage and I have perfomed contract rollover on all my charts. Some studies on sevral different charts do not display/show anymore, even though they are still visible on the "studies to graoh" panel. What can I do to solve the issue please? Thank you very much
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| [2023-03-20 07:27:27] |
| Dom7364 - Posts: 257 |
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Actually, I know why: I have added credit/extended usage to the wrong client (I have 2 and have added the usage to an old account I don't use°. How can I transfer the usage to the right account, or cancel usage on the wrong one, get a refund, and add usage on the correct one, whatver is easier please? Thanks!
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| [2023-03-20 17:17:27] |
| John - SC Support - Posts: 36350 |
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We can definitely move the Usage Time around, but of the 3 accounts we found associated with the same email as the one on the account from which you are posting - the other 2 accounts do not have any Usage Time and only $0.20 in funds (we have moved the $0.20 to your current account). Unless this account that you are posting from is the wrong account. If you need things moved around, then please post in the Account Support Tickets and let us know what you would like. We can take care of it there. The Account Support Tickets are private. You can access them here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-20 18:05:25] |
| Dom7364 - Posts: 257 |
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Thank you I have added a reply with details on the link you provided.
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