Support Board
Date/Time: Thu, 28 Nov 2024 22:27:04 +0000
Contract Rollover - drawings not showing
View Count: 330
| [2023-03-17 07:34:27] |
| florinsandru - Posts: 14 |
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Hi, Wondering if you could please help me? On Dax futures the contract is rolled over, now I don't get data from the past on the screens past 07:00 UK time, when the market opened. Also, all the drawings are not there anymore. Can you please help me out? Please see attached photos. Thank you. |
1.PNG| [2023-03-17 14:34:34] |
| John - SC Support - Posts: 36350 |
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When you rollover the contract you should have an option to also rollover the Drawings, which you will want to do going forward. In the meantime, if you enable the option for Chart >> Chart Settings >> Chart Drawings >> Show Chart Drawings for Different Symbol to Yes. Refer to the following: Chart Settings: Show Chart Drawings For Different Symbols (Chart >> Chart Settings >> Chart Drawings menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-21 14:57:14] |
| Sierra_Chart Engineering - Posts: 17210 |
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The images you posted are too complicated and ignored. now I don't get data from the past on the screens past 07:00 UK time, when the market opened.
Check the Session Times: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.3 - Session Start Time and End Time not Covering Current Time Also, the other items in the first sections linked at the top of this page: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-21 15:04:21
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| [2023-03-21 15:06:39] |
| florinsandru - Posts: 14 |
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Hi, thank you for coming back to me, I appreciate you taking the time. I can fully appreciate what you mean about the photos being too complicated, but I took a screen shot of what the charts were showing(not sure what else to take a screen shot of), also, there is the fact that I am very new to the platform so don't really know what I am doing. Thank you for the link, I will check it up now. Regards, Florin. |
| [2023-03-21 15:39:21] |
| Sierra_Chart Engineering - Posts: 17210 |
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Yes let us know if you need help.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-21 15:48:37] |
| florinsandru - Posts: 14 |
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Hi again, manages to get the TPO chart back up, the problem I have now, is the TPO chart for 17.03.23, is preceded by the TPO for 14.12.22, so I am missing the last 3 months of contract on FDAX. Would you be able to please help? Please se attached screen shots. Thank you. |
| [2023-03-21 20:04:16] |
| Sierra_Chart Engineering - Posts: 17210 |
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Follow the instructions here to re-download the data: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-22 10:32:00] |
| florinsandru - Posts: 14 |
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Hi, thank worked a treat! Really appreciate your help! Regards, FLorin. |
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