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Date/Time: Fri, 29 Nov 2024 00:52:19 +0000

How to Post a Message for Support

Payment with Visa

View Count: 1081

[2023-03-13 07:52:50] #1 [Go To First Post]
User516907 - Posts: 13
Can i just pay with my credit card? or i have to register and account with stripe in order to do the payment?

[2023-03-13 07:54:46] #2 [Go To First Post]
User516907 - Posts: 13
And also i can't find t he documentation about having real time prices on two different computers simulteneosly. Im choosing package 11, is it good enough to get real time prices on two computers simulteneosly? Appreciate if you can point me to the right direction

[2023-03-13 08:59:47] #3 [Go To First Post]
Sierra_Chart Engineering - Posts: 17213
Yes you can pay with a credit card. There are multiple methods to pay. You do not have to use Stripe automatic payments. We would recommend avoiding that anyway. For what symbol?: , is it good enough to get real time prices on two computers simulteneosly? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-03-13 10:25:37] #4 [Go To First Post]
User516907 - Posts: 13
If i were to pay with credit card, which method you would recommend? Im looking at ES (e-mini)

[2023-03-13 12:57:25] #5 [Go To First Post]
Sierra_Chart Engineering - Posts: 17213
Did you need real-time data for ES futures? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-03-13 13:06:55] #6 [Go To First Post]
User516907 - Posts: 13
yes i need. I preffered data from denali exchange.

[2023-03-13 13:21:13] #7 [Go To First Post]
Sierra_Chart Engineering - Posts: 17213
What futures trading/brokerage service do you use? For the reason why we ask this question, refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges (Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-03-13 13:27:48] #8 [Go To First Post]
User516907 - Posts: 13
I will be using cqg as order routing.

[2023-03-13 17:28:58] #9 [Go To First Post]
John - SC Support - Posts: 36350
Follow the instructions at the following link to get your account setup with Usage Time: Sierra Chart Purchase and License Information: Instructions Note that you will need to be on one of the Integrated Packages. Refer to the following for information on the packages: Description of Service Packages and Pricing: Integrated Packages Then you will need to connect your Sierra Chart to your CQG account. Follow the instructions at the following link to do this: CQG Trading Platform Service: Setup Instructions And then, to setup the Denali Exchange Data Feed for the CME Group, follow the instructions at the following link: Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-03-13 19:52:58] #10 [Go To First Post]
Sierra_Chart Engineering - Posts: 17213
We temporarily activated your account so you can start with the CQG set up instructions given in the post above. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-03-14 01:05:46] #11 [Go To First Post]
User516907 - Posts: 13
Thanks. Message error shows Service package do not support cqg login. please assist

[2023-03-14 01:10:29] #12 [Go To First Post]
User516907 - Posts: 13
Under data/trade services setting showing 'cqg web api (not enabled on package)

[2023-03-14 14:26:36] #14 [Go To First Post]
User516907 - Posts: 13
hi, appreciate if you can assist me in login with my cqg. package 11 should have intergration with brokers rite?

[2023-03-14 14:29:20] #15 [Go To First Post]
Sierra_Chart Engineering - Posts: 17213
This is now done. You can connect to CQG now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-03-15 14:50:18] #16 [Go To First Post]
User516907 - Posts: 13
Hi, I can view the intraday chart but for historical chart the most Sierra can display the data just 5days, anything earlier than 5 days does not display anything as attached link below. https://www.sierrachart.com/image.php?Image=1678891694114.png Could you please solve it for me?


Private File Attachment Deleted.

[2023-03-15 16:30:27] #17 [Go To First Post]
John - SC Support - Posts: 36350
That is data from CQG. There is nothing we can do to help with it, as we do not have data for HSI. Just make sure that if you are going to want data for the CME Group, EUREX, NASDAQ TotalView, or CFE, then you will need to use the Denali Exchange Data Feed for this, as we do not support this data from CQG. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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