Support Board
Date/Time: Fri, 29 Nov 2024 01:52:38 +0000
NQ data delayed?
View Count: 445
| [2023-03-10 00:08:21] |
| MeowthTradez - Posts: 44 |
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Why is my NQ data delayed? I have real live for ES but trying to make a NQ chart now and it's delayed data.
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| [2023-03-10 18:49:55] |
| John - SC Support - Posts: 36350 |
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We need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-10 19:10:24] |
| MeowthTradez - Posts: 44 |
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I've sent the log through sierracharts After switching from ES to NQ the data stops coming. don't see recent ask/bid numbers showing. I switch back to ES and now ES data isn't working either. closing sierracharts without saving things then reopening to an ES chart and data is working again... |
| [2023-03-10 20:56:45] |
| John - SC Support - Posts: 36350 |
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The main thing we see is that you have charts for MESZ23_FUT_CME and for NQZ23_FUT_CME, so you are trying to view the December 2023 contract for MES and NQ. There is some data for those contracts, but not much. You should be using the H contract for the front month right now. It looks like you might have charts for the more recent contracts, are you having an issue with them? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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