Support Board
Date/Time: Fri, 29 Nov 2024 01:00:16 +0000
Trade Activity Log
View Count: 608
| [2023-03-08 18:44:41] |
| User175542 - Posts: 11 |
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Hello, I'm sorry but I asked AMP clearing and they told me to ask to Sierra support. Today I traded ZSEK23, ZMEK23 and ZLEK23 symbol by the platform. For the first two my profit/loss showed on the trade activity log is totally correct. For the ZLEK23 instead I have a position ongoing at the moment but an hystorical DPL of -24$, as I can see on my trading orders window. But the trade activity log shows me that I had a loss of -408$ for today! How's that possible?? AMP confirmed me, as they can see on their trade desk, that I have taken 5 trades for today (-18$,-132$,-126$,-24$,-108$), but this is totally uncorrect with the trades I took on the platform!!! I hope you can see and compare that. How can be possible??? Thank you |
| [2023-03-08 19:04:10] |
| User175542 - Posts: 11 |
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And more, from the beginning of my activity I can see on my Trade Activity Log that I had a loss of -354$ in total. Otherwise, from the Trade Account Balance window I can see a loss greater then expected (about 540$). Why? Sorry about that but I have to understand Thank you |
| [2023-03-08 21:08:43] |
| User175542 - Posts: 11 |
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I don't know if my screenshot attached will arrive to you, but if you have the possibility to compare my trade activity log of the day 03-07 (that match perfectly the trades I took) with that one of the day 03-08 (totally wrong) you can see in this second day that all my trades have been reverted (short/long)... that is beacause the result is a final loss of 255$ and not a gain instead. Please check. Sorry for that... I'll be waiting for a reply. Thank you |
 2023-03-07.png / V - Attached On 2023-03-08 21:01:46 UTC - Size: 51.42 KB - 82 views 2023-03-08 220050.png / V - Attached On 2023-03-08 21:02:01 UTC - Size: 37.91 KB - 68 views |
| [2023-03-08 23:06:15] |
| John - SC Support - Posts: 36350 |
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Please go through the steps outlined at the following link to see where things are not lining up and to get you to a position from which you can then move forward again: Help With Daily Profit/Loss Value For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-09 09:59:40] |
| User175542 - Posts: 11 |
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Thi is not the problem. I've already checked this settings and everything is fine. Please look my screenshot. I have just closed a trade right now. I entered yesterday at 59.38 on ZLEK and closed now at 59.37 with a loss of 6$. Well, as you can see from the first image the trade is not closed at all but it's running and further more with a profit/loss in opposite to my trade entry. It's totally crazy. And this keep going until I open another trade that it will be not an entry of another trade but the exit of this one that is running that I've already closed instead! Please check my second screenshot: it shows an entry price at 59.37, but this should be the exit of the previous one! Pleas check and tell me what it's wrong. I'm going crazy. Thank you.
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| TradeActivityLogA.png / V - Attached On 2023-03-09 09:59:17 UTC - Size: 25.12 KB - 75 views TradeActivityLogB.png / V - Attached On 2023-03-09 09:59:25 UTC - Size: 25.78 KB - 74 views |
| [2023-03-09 10:56:51] |
| User175542 - Posts: 11 |
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I'm sorry but check also this Trades Offset image. It shows a total loss of 255.50$. ZMEK and ZSEK positions are correct, but about ZLEK is totally uncorrect! Never took that positions on that symbol. My entries/exits are totally mixed up, like reverted, leading that kind of losses I've never taken, as it was showing on the trade window of the platform. Please check.
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| 162549$.PNG / V - Attached On 2023-03-09 10:32:17 UTC - Size: 17.25 KB - 83 views |
| [2023-03-09 19:06:22] |
| User175542 - Posts: 11 |
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Please, I'm still waiting an answer. I'm in contact with AMP clearing as well asking me news from you. About all this mistakes about my trades on ZLEK23. The Trade Activity log does not match at all my operativity. I never have got this losses through my trades on this symbol. Losses that appear accordingly on the AMP Daily Statements. I don't know if the first overnight position of the 2023/03/07 could had caused that somehow. Please read all my issues and let me know. Thank you again. I'll be waiting for a kind reply. Regards |
| [2023-03-10 09:24:54] |
| Sierra_Chart Engineering - Posts: 17213 |
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Unless you understand, how the Trade Activity Log tabs work and configure them properly and make sure you have no missing order fills, they will provide erroneous information! You cannot rely upon them without a full understanding of how they work. For an understanding of how they work, refer to: Trade Activity Log: Understanding and Setting the Start Date-Time for a Trades List Be sure to watch the video in that section. And refer to: Trade Activity Log: Understanding Daily Trade Statistics Reset Time Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-10 09:36:27
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| [2023-03-10 11:26:35] |
| User175542 - Posts: 11 |
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Well, I admit that everything is clear and I promise this is my last issue. I use to take overnights positions and I want to be sure to don't make mistakes anymore. My settings about Session Time: (Time Zone New York) Session Start Time 18:00:00 Session End Time 17:00:00 Use Evening Session No My settings about Trading: Order Fills Start Date/Time 00:00:00 Open Position Average Price: Use First in First Out Fill Matching for Open Position Average Price So, as I don't understand the english language well, I'm asking to you if I have to modify the "Open Position Average Price" and in case of that to what, or what else, in order to open/close the trade through more then one single day avoiding issues with my Statements as well. I hope you can give me this information directly, if it's possible. Thank you so much and good work. |
| [2023-03-13 23:29:36] |
| Sierra_Chart Engineering - Posts: 17213 |
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This has no effect upon the accumulated Profit/Loss for closed trades: Open Position Average Price
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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