Support Board
Date/Time: Tue, 26 Nov 2024 19:42:36 +0000
CTS unknow symbol not update chart
View Count: 1056
| [2014-06-16 07:35:01] |
| Stas - Posts: 10 |
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Hello My ver. 1146. After the weekend, stopped updated graphics. CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2014-06-16 14:31:38 CTS FIX - Firm: CTS | 2014-06-16 14:31:38 Resolved address fix-sim.t4login.com to IP 69.44.110.200 | 2014-06-16 14:31:38 The network socket is connected. | 2014-06-16 14:31:38 Starting SSL connection on the socket. | 2014-06-16 14:31:38 SSL socket is connected. | 2014-06-16 14:31:38 CTS FIX: Sending the Logon message. | 2014-06-16 14:31:39 CTS FIX: Connected to data and trade server. FIX version: 4.3.6.0 | 2014-06-16 14:31:39 CTS T4 FIX - Starting real-time market data updates for: YM.20140600.CME_E. ID: 1 | 2014-06-16 14:31:39 HD Request # 28 - Downloading Intraday chart data for YM.20140600.CME_E to the file YM.20140600.CME_E.scid. Service: cbot | 2014-06-16 14:31:39 HD Request # 28 - Download start Date-Time: 2014-06-16 14:16:20.0 | 2014-06-16 14:31:39 HD Request # 28 - Using server: scdf2.sierracharts.com port 10149 | 2014-06-16 14:31:39 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-06-16 14:31:39 CTS T4 FIX: Sending security definition request for symbol YM.20140600.CME_E | 2014-06-16 14:31:39 CTS T4 FIX - Starting real-time market data updates for: 6A.20140900.CME_Fo. ID: 2 | 2014-06-16 14:31:39 HD Request # 29 - Downloading Intraday chart data for 6A.20140900.CME_Fo to the file 6A.20140900.CME_Fo.scid. Service: cts | 2014-06-16 14:31:39 HD Request # 29 - Performing multistage download. Downloading Minute data first. | 2014-06-16 14:31:39 HD Request # 29 - Download start Date-Time: 2013-12-12 14:31:39.0 | 2014-06-16 14:31:39 HD Request # 29 - Disabling Intraday chart updating for symbol during historical data download. | 2014-06-16 14:31:39 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 | 2014-06-16 14:31:39 The network socket is connected. | 2014-06-16 14:31:39 HD Request # 28 - Sending historical data logon request message. | 2014-06-16 14:31:39 CTS FIX: Received Account List collateral report. | 2014-06-16 14:31:39 CTS FIX: Subscribing to account: VK* | 2014-06-16 14:31:39 CTS T4 FIX - Starting real-time market data updates for: YM.20140900.CME_E. ID: 3 | 2014-06-16 14:31:39 HD Request # 28 - Requesting Intraday data. Start Date-Time: 2014-06-16 14:16:20. Record interval: 0 . Symbol: YMM4 | 2014-06-16 14:31:39 HD Request # 28 - Decompressing data. | 2014-06-16 14:31:40 HD Request # 28 - Receiving Intraday data for YM.20140600.CME_E starting at 2014-06-16 14:16:20 | 2014-06-16 14:31:40 HD Request # 28 - Timestamp of first Intraday data file record written: 2014-06-16 14:16:43 | 2014-06-16 14:31:40 Socket has been shutdown and closed. | 2014-06-16 14:31:40 The network socket for historical data has been closed. | 2014-06-16 14:31:40 Resolved address fix-chart-sim.t4login.com to IP 74.201.6.229 | 2014-06-16 14:31:40 CTS T4 FIX: Received matching security definition for symbol YM.20140600.CME_E. Subscribing to data. | 2014-06-16 14:31:40 CTS T4 FIX: Received 1 security definitions for underlying symbol YM | 2014-06-16 14:31:40 HD Request # 28 - Received 15 records from 2014-06-16 14:16:20 to 2014-06-16 14:21:02 (4.7 minutes) and wrote 14 records for YM.20140600.CME_E | 2014-06-16 14:31:40 HD Request # 28 - Intraday download COMPLETE for YM.20140600.CME_E. Completion time: 1s | 2014-06-16 14:31:40 Real-time Intraday chart data file updates started for YM.20140600.CME_E | 2014-06-16 14:31:40 |
| [2014-06-16 07:51:01] |
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What specific symbol is giving that error? Make sure you are using the September contract symbol instead of June. Here are the instructions to rollover: http://www.sierrachart.com/index.php?l=doc/doc_ChangingFuturesContract.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-16 08:04:58] |
| Stas - Posts: 10 |
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I try Edit >> Delete All Data And Download : ... HD Request # 41 - Requesting historical Tick data for YM.20140900.CME_E from 2014-06-08 00:00:00 to 2014-06-08 00:00:00 (US Central Time). | 2014-06-16 15:03:45 HD Request # 41 - Total records received: 0 | 2014-06-16 15:03:46 HD Request # 41 - Requesting historical Tick data for YM.20140900.CME_E from 2014-06-09 00:00:00 to 2014-06-09 00:00:00 (US Central Time). | 2014-06-16 15:03:46 HD Request # 41 - Total records received: 0 | 2014-06-16 15:03:46 HD Request # 41 - Requesting historical Tick data for YM.20140900.CME_E from 2014-06-10 00:00:00 to 2014-06-10 00:00:00 (US Central Time). | 2014-06-16 15:03:46 HD Request # 41 - Total records received: 0 | 2014-06-16 15:03:46 HD Request # 41 - Requesting historical Tick data for YM.20140900.CME_E from 2014-06-11 00:00:00 to 2014-06-11 00:00:00 (US Central Time). | 2014-06-16 15:03:46 HD Request # 41 - Total records received: 0 | 2014-06-16 15:03:46 HD Request # 41 - Requesting historical Tick data for YM.20140900.CME_E from 2014-06-12 00:00:00 to 2014-06-12 00:00:00 (US Central Time). | 2014-06-16 15:03:46 HD Request # 41 - Total records received: 0 | 2014-06-16 15:03:46 HD Request # 41 - Requesting historical Tick data for YM.20140900.CME_E from 2014-06-13 00:00:00 to 2014-06-13 00:00:00 (US Central Time). | 2014-06-16 15:03:46 HD Request # 41 - Total records received: 0 | 2014-06-16 15:03:47 HD Request # 41 - Requesting historical Tick data for YM.20140900.CME_E from 2014-06-14 00:00:00 to 2014-06-14 00:00:00 (US Central Time). | 2014-06-16 15:03:47 HD Request # 41 - Total records received: 0 | 2014-06-16 15:03:47 HD Request # 41 - Requesting historical Tick data for YM.20140900.CME_E from 2014-06-15 00:00:00 to 2014-06-15 00:00:00 (US Central Time). | 2014-06-16 15:03:47 HD Request # 41 - Total records received: 0 | 2014-06-16 15:03:47 HD Request # 41 - Requesting historical Tick data for YM.20140900.CME_E from 2014-06-16 00:00:00 to 2014-06-16 00:00:00 (US Central Time). | 2014-06-16 15:03:47 HD Request # 41 - Total records received: 0 | 2014-06-16 15:03:47 HD Request # 41 - Requesting historical Tick data for YM.20140900.CME_E from 2014-06-17 00:00:00 to 2014-06-17 00:00:00 (US Central Time). | 2014-06-16 15:03:47 HD Request # 41 - Total records received: 0 | 2014-06-16 15:03:47 HD Request # 41 - Requesting historical Tick data for YM.20140900.CME_E from 2014-06-18 00:00:00 to 2014-06-18 00:00:00 (US Central Time). | 2014-06-16 15:03:47 HD Request # 41 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for YM.20140900.CME_E | 2014-06-16 15:03:48 HD Request # 41 - Intraday download COMPLETE for YM.20140900.CME_E. Completion time: 39s | 2014-06-16 15:03:48 Real-time Intraday chart data file updates started for YM.20140900.CME_E | 2014-06-16 15:03:48 HD Request # 41 - Enabling Intraday chart updating for symbol. | 2014-06-16 15:03:48 |
| [2014-06-16 08:06:44] |
| Stas - Posts: 10 |
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and empty chart (. my symbols: YM 6E NQ SI 6A contracts september |
| [2014-06-16 08:08:07] |
| Stas - Posts: 10 |
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Log: Symbol Error - 6E.20140900.CME_Fo is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject request: | 2014-06-16 15:07:16 |
| [2014-06-16 08:16:26] |
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What this indicates is your CTS account is not authorized for this market: Symbol Error - 6E.20140900.CME_Fo is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject request Contact your broker and make sure you have authorization for this symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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