Support Board
Date/Time: Fri, 29 Nov 2024 03:30:42 +0000
Charts not updating since ~3:50pm on 3/7/'23
View Count: 235
| [2023-03-07 23:19:06] |
| User666201 - Posts: 1 |
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Just prior to market close today my charts simply stopped updating. Since then no data or chart updates have been coming through. I just have blank charts. Is there an issue with the service.
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| [2023-03-07 23:36:44] |
| John - SC Support - Posts: 36350 |
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There was a problem earlier today with the CME Group, but it was only for a few minutes and your charts should have automatically started to fill in. Refer to the following regarding this: Notice: CME Order Routing/Market Data B Feed Side Interruptions Try selecting File >> Disconnect followed by File >> Connect to Data Feed. If you are still not getting data, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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