Support Board
Date/Time: Fri, 29 Nov 2024 03:49:45 +0000
Price is not Moving
View Count: 533
| [2023-03-07 14:41:39] |
| moveupwithmike - Posts: 25 |
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All of my packages are current until the end of the month. I have logged in to my Teton account for my Denali Data. My quoteboard shows 0 and price has not moved at all for 30 minutes.
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| [2023-03-07 16:10:04] |
| moveupwithmike - Posts: 25 |
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I have spoken with Stage 5. They have said nothing has changed and have referred me back to SC. I can see in the About section on that it says CME (Trading Account Required). I have logged into to Teton (aka Stage 5) and have loaded a chart.
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| [2023-03-07 16:10:52] |
| Sierra_Chart Engineering - Posts: 17218 |
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Refer to this help topic: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart ---- Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-07 16:11:04
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| [2023-03-07 16:25:30] |
| moveupwithmike - Posts: 25 |
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When I open a new chartbook for 1 symbol and choose disconnect and then reconnect. Nothing pops up in the Message log. It's still blank from when I cleared it. However, the chart is not updating. Date Time Of Last Edit: 2023-03-07 16:26:02
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| [2023-03-07 16:28:22] |
| Sierra_Chart Engineering - Posts: 17218 |
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Is Window >> Disable Visible Message Logging enabled?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-07 16:35:10] |
| moveupwithmike - Posts: 25 |
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Yes, Here you go: Chart: GCJ3.COMEX [CBV][M] 500 Volume #7 | Study: Buy & Sell Pressure | You are not allowed to use this study; contact Haus Trades via Twitter @haustrades for access | 2023-03-07 11:30:52.106 * Software version: 2459 64-bit | 2023-03-07 11:30:52.490 Primary Thread ID: 30980 | 2023-03-07 11:30:52.490 Usage end date: 2023-04-07 | 2023-03-07 11:30:52.490 Enabled for: Advanced Features 2. | 2023-03-07 11:30:52.490 Enabled for: Sierra Chart Historical Data Service. | 2023-03-07 11:30:52.490 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-03-07 11:30:52.490 Enabled for: Delayed Denali Exchange Data Feed. | 2023-03-07 11:30:52.490 Enabled for exchange2: CME (Trading Account Required) | 2023-03-07 11:30:52.490 Enabled for exchange2: CBOT (Trading Account Required) | 2023-03-07 11:30:52.490 Enabled for exchange2: COMEX (Trading Account Required) | 2023-03-07 11:30:52.490 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-03-07 11:30:52.490 Enabled for exchange2: fairx_exchange.data | 2023-03-07 11:30:52.490 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-03-07 11:30:52.490 Current selected Data/Trading service: Rithmic Direct - DTC | 2023-03-07 11:30:52.490 Custom symbol settings values: enabled | 2023-03-07 11:30:52.490 Chart Update Interval: 500 | 2023-03-07 11:30:52.490 Intraday Data Storage Time Unit: 0 | 2023-03-07 11:30:52.490 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-03-07 11:30:52.490 2023-03-07 16:30:52 Local computer time in UTC | 2023-03-07 11:30:52.490 2023-03-07 11:30:52 Local computer time in SC Time Zone | 2023-03-07 11:30:52.490 2023-03-07 15:52:41 Server time in UTC | 2023-03-07 11:30:52.490 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-03-07 11:30:52.490 Program path: C:\SierraChart\ | 2023-03-07 11:30:52.490 Data Files path: C:\SierraChart\Data\ | 2023-03-07 11:30:52.490 OS Version Number: 10.0 | 2023-03-07 11:30:52.490 Locale Setting: C | 2023-03-07 11:30:52.490 HD Request # 98 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2023-03-07 11:31:35.291 HD Request # 98 | Download start date-time: 2023-03-07 11:31:13.000000. File last date-time: 2023-03-07 11:31:13.207002 | 2023-03-07 11:31:35.292 HD Request # 98 | Using server: ds12.sierracharts.com port 10149 | 2023-03-07 11:31:35.292 Socket (4) | Creating socket. | 2023-03-07 11:31:35.292 Socket (4) | New receive buffer size: 5242880 | 2023-03-07 11:31:35.292 Socket (4) | Connecting to IP: 142.215.18.101. | 2023-03-07 11:31:35.292 HD Request # 98 | Setting DTC encoding to Binary VLS | 2023-03-07 11:31:35.371 HD Request # 98 | Sending historical data logon request message. | 2023-03-07 11:31:35.371 HD Request # 98 | Requesting Intraday data. Start date-time: 2023-03-07 11:31:13. Record interval: 0. Symbol: TICK-NYSE | 2023-03-07 11:31:38.322 HD Request # 98 | Decompressing data. | 2023-03-07 11:31:38.357 HD Request # 98 | Receiving Intraday data for TICK-NYSE starting at 2023-03-07 11:31:13.000000 | 2023-03-07 11:31:38.357 Socket (4) | CloseSocket call. | 2023-03-07 11:31:38.358 Socket (4) | Shutdown started. Waiting for graceful close. | 2023-03-07 11:31:38.358 Historical data download thread signaled to stop. | 2023-03-07 11:31:38.358 HD Request # 98 | Timestamp of first Intraday data file record written: 2023-03-07 11:31:14.000000. | 2023-03-07 11:31:38.358 HD Request # 98 | Received 25 Intraday data records from 2023-03-07 11:31:13.000000 to 2023-03-07 11:31:37.000000 (24.0 seconds) and wrote 24 records for TICK-NYSE | 2023-03-07 11:31:38.358 HD Request # 98 | Add time&sales data | Remembered last file record date-time: 2023-03-07 16:31:37.000000 | 2023-03-07 11:31:38.362 Added 16 Time and Sales records to Intraday data file for TICK-NYSE after download. | 2023-03-07 11:31:38.362 HD Request # 98 | Completion time: 3s. | 2023-03-07 11:31:38.362 HD Request # 98 | Intraday data download complete for TICK-NYSE. Unique request ID: 98 | 2023-03-07 11:31:38.362 Removing historical data download ID 98. | 2023-03-07 11:31:38.362 Real-time Intraday chart data file updates started for TICK-NYSE | 2023-03-07 11:31:38.362 Intraday chart data file opened for TICK-NYSE | 2023-03-07 11:31:38.362 HD Request # 98 | Enabling Intraday chart updating for symbol. | 2023-03-07 11:31:38.362 ESH3.CME [CB][M] 15 Min #25 | Historical data download for additional symbol TICK-NYSE with ID 98 has completed. | 2023-03-07 11:31:38.362 Triggering next historical data download in queue. | 2023-03-07 11:31:38.362 HD Request # 99 | Downloading Intraday chart data for TRIN-NYSE to the file TRIN-NYSE.scid. Service: statscalc | 2023-03-07 11:31:38.362 HD Request # 99 | Download start date-time: 2023-03-07 11:31:13.000000. File last date-time: 2023-03-07 11:31:13.207002 | 2023-03-07 11:31:38.363 HD Request # 99 | Using server: ds13-2.sierracharts.com port 10150 | 2023-03-07 11:31:38.363 Socket (6) | Creating socket. | 2023-03-07 11:31:38.363 Socket (6) | New receive buffer size: 5242880 | 2023-03-07 11:31:38.363 Socket (6) | Connecting to IP: 162.251.232.245. | 2023-03-07 11:31:38.363 Socket (4) | Socket gracefully closed by remote side. | 2023-03-07 11:31:38.393 Socket (4) | Closed. | 2023-03-07 11:31:38.393 HD Request # 99 | Setting DTC encoding to Binary VLS | 2023-03-07 11:31:38.492 HD Request # 99 | Sending historical data logon request message. | 2023-03-07 11:31:38.492 Chart #7 has tagged chart #19 for full recalculation. Chartbook: Es Default.Cht | 2023-03-07 11:31:38.600 Chart: GCJ3.COMEX [CBV][M] 500 Volume #7 | Study: Buy & Sell Pressure | You are not allowed to use this study; contact Haus Trades via Twitter @haustrades for access | 2023-03-07 11:31:38.603 * ESH3.CME [CBV][M] 1500 Volume #19 | Performing a full recalculation because it has been tagged. Chartbook: Es Default.Cht | 2023-03-07 11:31:38.604 Opened cached Intraday file: C:\SierraChart\Data\TICK-NYSE.scid. Thread ID: 32596 | 2023-03-07 11:31:38.965 HD Request # 99 | Requesting Intraday data. Start date-time: 2023-03-07 11:31:13. Record interval: 0. Symbol: TRIN-NYSE | 2023-03-07 11:31:39.200 HD Request # 99 | Decompressing data. | 2023-03-07 11:31:39.265 HD Request # 99 | Receiving Intraday data for TRIN-NYSE starting at 2023-03-07 11:31:13.000000 | 2023-03-07 11:31:39.266 Socket (6) | CloseSocket call. | 2023-03-07 11:31:39.266 Socket (6) | Shutdown started. Waiting for graceful close. | 2023-03-07 11:31:39.266 Socket (6) | Socket gracefully closed by remote side. | 2023-03-07 11:31:39.329 Socket (6) | Closed. | 2023-03-07 11:31:39.329 Historical data download thread signaled to stop. | 2023-03-07 11:31:42.071 HD Request # 99 | Timestamp of first Intraday data file record written: 2023-03-07 11:31:14.000000. | 2023-03-07 11:31:42.072 HD Request # 99 | Received 26 Intraday data records from 2023-03-07 11:31:13.000000 to 2023-03-07 11:31:38.000000 (25.0 seconds) and wrote 25 records for TRIN-NYSE | 2023-03-07 11:31:42.072 HD Request # 99 | Add time&sales data | Remembered last file record date-time: 2023-03-07 16:31:38.000000 | 2023-03-07 11:31:42.076 Added 42 Time and Sales records to Intraday data file for TRIN-NYSE after download. | 2023-03-07 11:31:42.076 HD Request # 99 | Completion time: 4s. | 2023-03-07 11:31:42.076 HD Request # 99 | Intraday data download complete for TRIN-NYSE. Unique request ID: 99 | 2023-03-07 11:31:42.076 Removing historical data download ID 99. | 2023-03-07 11:31:42.076 Real-time Intraday chart data file updates started for TRIN-NYSE | 2023-03-07 11:31:42.076 Intraday chart data file opened for TRIN-NYSE | 2023-03-07 11:31:42.076 HD Request # 99 | Enabling Intraday chart updating for symbol. | 2023-03-07 11:31:42.076 ESH3.CME [CB][M] 15 Min #25 | Historical data download for additional symbol TRIN-NYSE with ID 99 has completed. | 2023-03-07 11:31:42.076 Triggering next historical data download in queue. | 2023-03-07 11:31:42.076 Delaying start of download for GCQ2.COMEX. | 2023-03-07 11:31:42.076 |
| [2023-03-07 16:36:49] |
| Sierra_Chart Engineering - Posts: 17218 |
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What symbol are you having an issue with? We just see market statistics symbols here.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-07 16:40:57] |
| moveupwithmike - Posts: 25 |
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Right now I have closed all chartbooks but ES Software version: 2459 64-bit | 2023-03-07 11:40:02.244 Primary Thread ID: 30980 | 2023-03-07 11:40:02.244 Usage end date: 2023-04-07 | 2023-03-07 11:40:02.244 Enabled for: Advanced Features 2. | 2023-03-07 11:40:02.244 Enabled for: Sierra Chart Historical Data Service. | 2023-03-07 11:40:02.244 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-03-07 11:40:02.244 Enabled for: Delayed Denali Exchange Data Feed. | 2023-03-07 11:40:02.244 Enabled for exchange2: CME (Trading Account Required) | 2023-03-07 11:40:02.244 Enabled for exchange2: CBOT (Trading Account Required) | 2023-03-07 11:40:02.244 Enabled for exchange2: COMEX (Trading Account Required) | 2023-03-07 11:40:02.244 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-03-07 11:40:02.244 Enabled for exchange2: fairx_exchange.data | 2023-03-07 11:40:02.244 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-03-07 11:40:02.244 Current selected Data/Trading service: Rithmic Direct - DTC | 2023-03-07 11:40:02.244 Custom symbol settings values: enabled | 2023-03-07 11:40:02.244 Chart Update Interval: 500 | 2023-03-07 11:40:02.244 Intraday Data Storage Time Unit: 0 | 2023-03-07 11:40:02.244 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-03-07 11:40:02.244 2023-03-07 16:40:02 Local computer time in UTC | 2023-03-07 11:40:02.244 2023-03-07 11:40:02 Local computer time in SC Time Zone | 2023-03-07 11:40:02.244 2023-03-07 15:52:41 Server time in UTC | 2023-03-07 11:40:02.244 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-03-07 11:40:02.244 Program path: C:\SierraChart\ | 2023-03-07 11:40:02.244 Data Files path: C:\SierraChart\Data\ | 2023-03-07 11:40:02.244 OS Version Number: 10.0 | 2023-03-07 11:40:02.244 Locale Setting: C | 2023-03-07 11:40:02.244 DLLs: BuySellPressure_64.dll, CoT_64.dll, ETOFSv3_64.dll, HausBalance_64.dll, HausDelta_64.dll, HausFVG_64.dll, HausTradesV7_64.dll, HausTradeTrailingStops_64.dll, MultiTimeFrameSignals_64.dll, StochasticRSI_64.dll, TrendBender_64.dll, TrenderBender.dll, TWFX_FREE_2151_64.dll, TWFX_FREE_64.dll, TWFX_FREE_SWS_64.dll, TWFX_FREE_ZZS_64.dll, UserContributedStudies_64.dll | 2023-03-07 11:40:02.245 Allowed protected custom studies: TWFX_Free | 2023-03-07 11:40:02.245 Crash reporter started: true | 2023-03-07 11:40:02.245 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-03-07 11:40:07.955 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-03-07 11:40:07.959 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-03-07 11:40:07.962 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-03-07 11:40:07.962 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2023-03-07 11:40:07.962 Rithmic Direct - DTC | Network connection to server complete. | 2023-03-07 11:40:08.000 Rithmic Direct - DTC | Starting socket receive thread. | 2023-03-07 11:40:08.000 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-03-07 11:40:08.000 Rithmic Direct - DTC | Sending logon request message. | 2023-03-07 11:40:08.000 Rithmic Direct - DTC | Received logon response. | 2023-03-07 11:40:08.113 Rithmic Direct - DTC | Server Name: . | 2023-03-07 11:40:08.113 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-03-07 11:40:08.113 Rithmic Direct - DTC | Successfully connected. | 2023-03-07 11:40:08.113 Rithmic Direct - DTC | Trading is supported. | 2023-03-07 11:40:08.113 Rithmic Direct - DTC | Order cancel and replace is supported. | 2023-03-07 11:40:08.113 Rithmic Direct - DTC | OCO Orders supported. | 2023-03-07 11:40:08.113 Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2023-03-07 11:40:08.113 Rithmic Direct - DTC | Connected to server complete. | 2023-03-07 11:40:08.113 Triggering next historical data download in queue. | 2023-03-07 11:40:08.118 Triggering next historical data download in queue. | 2023-03-07 11:40:08.118 Triggering next historical data download in queue. | 2023-03-07 11:40:08.118 Triggering next historical data download in queue. | 2023-03-07 11:40:08.118 Updated verified funded futures trading account ending date to: 2023-04-06 16:40:08 | 2023-03-07 11:40:08.118 No download requests in the queue to start downloads for. | 2023-03-07 11:40:08.118 No download requests in the queue to start downloads for. | 2023-03-07 11:40:08.118 No download requests in the queue to start downloads for. | 2023-03-07 11:40:08.118 No download requests in the queue to start downloads for. | 2023-03-07 11:40:08.118 Mapping ESH3.CME to ESH23. Service code: cme | 2023-03-07 11:40:08.566 Using symbol data fast lookup vector | 2023-03-07 11:40:08.566 SC Data - All Services | Starting real-time market data updates for: ESH3.CME (ESH23). ID: 1 Service code: cme | 2023-03-07 11:40:08.566 SC Data - All Services | Connecting to the server ds28.sierracharts.com. Port 443 | 2023-03-07 11:40:08.566 SC Data - All Services | Requesting security definition data for: ESH3.CME (ESH23). ID: 1 | 2023-03-07 11:40:08.566 Added historical Intraday data request for ESH3.CME to the queue. | 2023-03-07 11:40:08.566 Intraday data recording state for symbol ESH3.CME is set to download 'Pending'. | 2023-03-07 11:40:08.566 Triggering next historical data download in queue. | 2023-03-07 11:40:08.566 DTC Client socket (3) | Creating socket. | 2023-03-07 11:40:08.566 DTC Client socket (3) | New receive buffer size: 5242880 | 2023-03-07 11:40:08.566 DTC Client socket (3) | Connecting to IP: 142.215.18.147. | 2023-03-07 11:40:08.566 Delaying start of download for ESH3.CME. | 2023-03-07 11:40:08.573 SC Data - All Services | Network connection to server complete. | 2023-03-07 11:40:08.601 SC Data - All Services | Starting socket receive thread. | 2023-03-07 11:40:08.601 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2023-03-07 11:40:08.601 SC Data - All Services | Setting DTC encoding to Binary VLS | 2023-03-07 11:40:08.656 SC Data - All Services | Sending logon request message. | 2023-03-07 11:40:08.656 SC Data - All Services | Received logon response. | 2023-03-07 11:40:10.309 SC Data - All Services | Server Name: RealTime Server. | 2023-03-07 11:40:10.309 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2023-03-07 11:40:10.309 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-03-07 11:40:10.309 SC Data - All Services | Waiting for socket receive thread to end | 2023-03-07 11:40:10.309 DTC Client socket (3) | CloseSocket call. | 2023-03-07 11:40:10.309 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2023-03-07 11:40:10.309 SC Data - All Services | Disconnected from the server. | 2023-03-07 11:40:10.309 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2023-03-07 11:40:10.309 DTC Client socket (3) | Socket gracefully closed by remote side. | 2023-03-07 11:40:10.343 DTC Client socket (3) | Closed. | 2023-03-07 11:40:10.343 Updated verified funded futures trading account ending date to: 2023-04-06 16:40:12 | 2023-03-07 11:40:12.395 |
| [2023-03-07 16:42:08] |
| Sierra_Chart Engineering - Posts: 17218 |
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This is the problem: SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-03-07 11:40:10.309 You have another Sierra Chart running on another computer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-07 16:42:36
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| [2023-03-07 16:47:22] |
| moveupwithmike - Posts: 25 |
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I only have SC running on this desktop. As I going through the help links you provided, I did see something suggesting new instance. So I tried that, but have closed that out before sending you these logs. This is the only place I have Sierra Open. In fact, I even restarted this desktop a moment ago. This is the only place I have it open.
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| [2023-03-07 18:17:25] |
| moveupwithmike - Posts: 25 |
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Is there a way to disconnect another instance. I only have this one computer running. But is there a master disconnect.
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| [2023-03-07 18:20:57] |
| John - SC Support - Posts: 36350 |
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We show connections from the following IP Addresses: 172.107.174.33 and 68.73.200.121 We do not have a way to disconnect systems. You need to figure out why that other computer is running and disconnect it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-07 19:11:13] |
| Sierra_Chart Engineering - Posts: 17218 |
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You can also for now pay another exchange fee to support two systems and work around the problem for now. You can set the number of systems here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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