Support Board
Date/Time: Fri, 29 Nov 2024 04:53:17 +0000
Cannot open any chart in New instance mode
View Count: 299
| [2023-03-02 11:37:28] |
| User361939 - Posts: 165 |
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Since yesterday i cannot open any chart in New Instance. I attached preentscreen how sierra looks after opening any chart + plus log. Problem happened on version 2480 i updated ver to 2484 and still no progress. I got on this 55GB free space so it shouldn't be an issue, especially that main sierra works fine. How can i fix this? Date Time Of Last Edit: 2023-03-02 11:40:55
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 NOCHART.png / V - Attached On 2023-03-02 11:34:53 UTC - Size: 10.17 KB - 74 views |
| [2023-03-02 13:40:04] |
| Sierra_Chart Engineering - Posts: 17218 |
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In that new instance, follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings If you still have an issue: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-02 13:40:09
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| [2023-03-02 13:57:12] |
| User361939 - Posts: 165 |
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NO HELP Software version: 2484 64-bit | 2023-03-02 14:47:30.157 OpenGL enabled (ATI Technologies Inc./AMD Radeon RX 580 2048SP) | 2023-03-02 14:47:30.157 Primary Thread ID: 23132 | 2023-03-02 14:47:30.157 Usage end date: 2023-03-04 | 2023-03-02 14:47:30.157 Enabled for: Advanced Features 2. | 2023-03-02 14:47:30.157 Enabled for: Sierra Chart Historical Data Service. | 2023-03-02 14:47:30.157 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-03-02 14:47:30.157 Enabled for: Delayed Denali Exchange Data Feed. | 2023-03-02 14:47:30.157 Enabled for exchange2: CME (Trading Account Required) | 2023-03-02 14:47:30.157 Enabled for exchange2: CBOT (Trading Account Required) | 2023-03-02 14:47:30.157 Enabled for exchange2: COMEX (Trading Account Required) | 2023-03-02 14:47:30.157 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-03-02 14:47:30.157 Enabled for exchange2: fairx_exchange.data | 2023-03-02 14:47:30.157 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-03-02 14:47:30.157 Current selected Data/Trading service: DTC - Sub Instance | 2023-03-02 14:47:30.157 Custom symbol settings values: disabled | 2023-03-02 14:47:30.157 Chart Update Interval: 40 | 2023-03-02 14:47:30.157 Intraday Data Storage Time Unit: 0 | 2023-03-02 14:47:30.157 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2023-03-02 14:47:30.157 2023-03-02 13:47:30 Local computer time in UTC | 2023-03-02 14:47:30.157 2023-03-02 14:47:30 Local computer time in SC Time Zone | 2023-03-02 14:47:30.157 2023-03-02 13:46:19 Server time in UTC | 2023-03-02 14:47:30.157 Local computer UTC time and Server UTC time difference: 22 seconds. | 2023-03-02 14:47:30.158 Notice: Your computer's clock is off by 22 seconds. For help with this, press the 'Send for Analysis' button. | 2023-03-02 14:47:30.158 Program path: C:\SierraChart\SierraChartInstance_2\ | 2023-03-02 14:47:30.158 Data Files path: C:\SierraChart\SierraChartInstance_2\Data\ | 2023-03-02 14:47:30.158 OS Version Number: 10.0 | 2023-03-02 14:47:30.158 Locale Setting: C | 2023-03-02 14:47:30.158 Crash reporter started: true | 2023-03-02 14:47:30.160 Added historical Intraday data request for 6EH23_FUT_CME to the queue. | 2023-03-02 14:47:54.937 Intraday data recording state for symbol 6EH23_FUT_CME is set to download 'Pending'. | 2023-03-02 14:47:54.937 Triggering next historical data download in queue. | 2023-03-02 14:47:54.937 HD Request # 2 | Downloading Intraday chart data for 6EH23_FUT_CME to the file 6EH23_FUT_CME.scid. Service: cme | 2023-03-02 14:47:54.937 Reloading all charts with filename: 6EH23_FUT_CME.scid | 2023-03-02 14:47:54.984 HD Request # 2 | Download start date-time: 2022-08-28 15:47:54.000000. File last date-time: 00:00:00.000000 | 2023-03-02 14:47:54.986 HD Request # 2 | Using server: ds28.sierracharts.com port 10150 | 2023-03-02 14:47:54.986 6EH23_FUT_CME 5 Min #1 | Reloading chart. | 2023-03-02 14:47:54.991 Socket (3) | Creating socket. | 2023-03-02 14:47:54.993 Socket (3) | New receive buffer size: 5242880 | 2023-03-02 14:47:54.993 Socket (3) | Connecting to IP: 142.215.18.147. | 2023-03-02 14:47:54.993 6EH23_FUT_CME 5 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartInstance_2\Data\6EH23_FUT_CME.scid | 2023-03-02 14:47:55.008 HD Request # 2 | Setting DTC encoding to Binary VLS | 2023-03-02 14:47:55.259 HD Request # 2 | Sending historical data logon request message. | 2023-03-02 14:47:55.259 HD Request # 2 | Requesting Intraday data. Start date-time: 2022-08-28 15:47:54. Record interval: 0. Symbol: 6EH23 | 2023-03-02 14:47:55.927 HD Request # 2 | Decompressing data. | 2023-03-02 14:47:56.058 HD Request # 2 | Receiving Intraday data for 6EH23_FUT_CME starting at 2022-08-29 00:00:00.000000 | 2023-03-02 14:47:56.595 HD Request # 2 | Timestamp of first Intraday data file record written: 2022-08-29 00:00:00.000000. | 2023-03-02 14:47:57.522 Socket (3) | CloseSocket call. | 2023-03-02 14:48:28.498 Socket (3) | Shutdown started. Waiting for graceful close. | 2023-03-02 14:48:28.498 Historical data download thread signaled to stop. | 2023-03-02 14:48:28.498 HD Request # 2 | Received 6378232 Intraday data records from 2022-08-29 00:00:00.000000 to 2023-03-02 14:48:05.687000 (185.7 days) and wrote 6378232 records for 6EH23_FUT_CME | 2023-03-02 14:48:28.499 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2023-03-02 13:48:05.687000 | 2023-03-02 14:48:28.502 HD Request # 2 | Completion time: 34s. | 2023-03-02 14:48:28.502 HD Request # 2 | Intraday data download complete for 6EH23_FUT_CME. Unique request ID: 2 | 2023-03-02 14:48:28.502 Removing historical data download ID 2. | 2023-03-02 14:48:28.502 Real-time Intraday chart data file updates started for 6EH23_FUT_CME | 2023-03-02 14:48:28.502 Intraday chart data file opened for 6EH23_FUT_CME | 2023-03-02 14:48:28.502 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2023-03-02 14:48:28.502 Triggering next historical data download in queue. | 2023-03-02 14:48:28.502 No download requests in the queue to start downloads for. | 2023-03-02 14:48:28.502 Socket (3) | Socket gracefully closed by remote side. | 2023-03-02 14:48:28.629 Socket (3) | Closed. | 2023-03-02 14:48:28.629 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\6EH23_FUT_CME.scid. Thread ID: 10848 | 2023-03-02 14:48:32.304 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-03-02 14:49:03.125 |
| [2023-03-02 15:48:57] |
| Sierra_Chart Engineering - Posts: 17218 |
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The data certainly has been received in the sub instance: HD Request # 2 | Received 6378232 Intraday data records from 2022-08-29 00:00:00.000000 to 2023-03-02 14:48:05.687000 (185.7 days) and wrote 6378232 records for 6EH23_FUT_CME | 2023-03-02 14:48:28.499
Therefore, refer to the other possibilities here: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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