Support Board
Date/Time: Fri, 29 Nov 2024 08:39:48 +0000
Refund for rest of month
View Count: 306
| [2023-02-22 18:44:15] |
| User196355 - Posts: 1 |
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Hello, I won't be using Sierra for the remaining time I have left, is it possible to have the remaining usage refunded so I can use it in the future instead? Thanks
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| [2023-02-22 19:43:33] |
| Sierra_Chart Engineering - Posts: 17225 |
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Yes we can do that for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-22 21:24:17] |
| John - SC Support - Posts: 36350 |
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We have removed the remaining 25 days of Package 5 Usage Time that you had left. When you are ready to use Sierra Chart again, open an Account Support Ticket letting us know that you have 25 days of Package 5 Usage time available and would like them added back to your account. You can access the Account Support Tickets at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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