Support Board
Date/Time: Fri, 29 Nov 2024 08:36:02 +0000
$VIX Chart Help
View Count: 292
| [2023-02-22 05:26:20] |
| gwadams - Posts: 2 |
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I am trying to get a $VIX chart and struggling to get it to load. Enclosed are screenshots of the error I am receiving - "user is not authorized for one or more of the specified symbols". I have followed all the instructions - CFE exchange agreement is complete, I have activated top of book for the CFE. I am connected to Denali and it is set to SC - Data all services. Not sure what to do next. Thank you for your assistance.
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 CFE Exchange Agreements.jpg / V - Attached On 2023-02-22 05:23:58 UTC - Size: 57.75 KB - 65 views CFE Exchange Activation.jpg / V - Attached On 2023-02-22 05:24:08 UTC - Size: 278.86 KB - 60 views |
| [2023-02-22 19:51:41] |
| John - SC Support - Posts: 36350 |
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There are two different VIX items out there. One is the VIX Futures, the other is the $VIX index. You have signed up for the VIX futures, for which the symbol is (with SC Data - All Services selected) VX?##_FUT_CFE and is listed under Futures-CFE on the Find Symbol window. In order to get the $VIX index, you need to use the Sierra Chart Exchange Data Feed and activate the CBOE Indices. You will find the instructions for this at the following link: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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