Support Board
Date/Time: Mon, 25 Nov 2024 01:25:39 +0000
Connecting to my broker in singapore
View Count: 623
| [2023-02-20 15:54:45] |
| User916918 - Posts: 8 |
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Hi, does SC support connecting to Phillip Nova (in Singapore) ? Thanks
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| [2023-02-20 16:17:16] |
| Sierra_Chart Engineering - Posts: 17166 |
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If they use CQG or Rithmic or Teton order routing, then yes. Supported trading platform services are listed here: Supported Data and Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-02-20 16:17:58
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| [2023-02-21 08:03:53] |
| User916918 - Posts: 8 |
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Thanks. my broker are using CQG order routing. how do i connect the data to SC, can you share with me the documentation ?
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| [2023-02-21 16:15:24] |
| John - SC Support - Posts: 36238 |
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You can connect to your CQG account by following the instructions at the following link: CQG Trading Platform Service In order for you to make this connection, you can not be on a trial. We have therefore converted your current Trial time to Package 11. Also, keep in mind that we do not support data from CQG for the CME Group and EUREX. So you will need to get this data from our Denali Exchange Data Feed. Refer to the instructions to set this up at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-21 16:35:46] |
| User916918 - Posts: 8 |
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Thanks John, i intended to use cqg data for hong kong stock exchange trading.SC does support that no?
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| [2023-02-21 16:44:54] |
| Sierra_Chart Engineering - Posts: 17166 |
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If CQG supports the Hong Kong Stock exchange you can certainly trade that. You will need to obtain the data through CQG.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-03 01:36:27] |
| User916918 - Posts: 8 |
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Hi, i can connect sierra chart with cqg web api, however i could not loan historical charts. after hours finding solution still do not solved the problem, can you assist me in this? thanks I'm looking for futures contract in BMD, thanks |
| [2023-03-03 13:58:54] |
| Sierra_Chart Engineering - Posts: 17166 |
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Update to prerelease version 2485 following these instructions: Software Download: Fast Update After that: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-03 14:16:07] |
| User916918 - Posts: 8 |
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Thanks. I have updated to version 2485, but the data downloading process still failed. system shows' Error downloading F.US.MPOK23. User is not authorized to execute query for one or more of the specificed symbols'. Please advise. thanks
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| [2023-03-03 14:25:57] |
| Sierra_Chart Engineering - Posts: 17166 |
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Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-03 14:47:57] |
| User916918 - Posts: 8 |
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Still failed to download the data. here's the message log Triggering next historical data download in queue. | 2023-03-03 09:45:07.329 No download requests in the queue to start downloads for. | 2023-03-03 09:45:07.329 CQG WebSocket socket (5) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-03-03 09:45:12.892 CQG WebSocket socket (5) | Closed. | 2023-03-03 09:45:12.892 DTC Client socket (6) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-03-03 09:45:12.892 DTC Client socket (6) | Closed. | 2023-03-03 09:45:12.892 DTC Client socket (7) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-03-03 09:45:12.892 DTC Client socket (7) | Closed. | 2023-03-03 09:45:12.892 CQG WebSocket socket (5) | Deleting network socket now after delay. | 2023-03-03 09:45:42.900 DTC Client socket (6) | Deleting network socket now after delay. | 2023-03-03 09:45:42.900 DTC Client socket (7) | Deleting network socket now after delay. | 2023-03-03 09:45:42.900 |
| [2023-03-03 15:09:53] |
| Sierra_Chart Engineering - Posts: 17166 |
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This is what we see: HD Request # 131 | Error downloading historical Intraday data for F.US.MPOK23. Data for instrument F.US.MPO (corresponding to ID 2) is not allowed. Result=103. Num Quotes=0 | 2023-03-03 09:45:07.328 Contact your broker and give them this error message. It comes from CQG. If they need help they need to contact CQG. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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