Support Board
Date/Time: Fri, 29 Nov 2024 08:49:39 +0000
Trading is disabled error
View Count: 509
| [2023-02-17 15:37:53] |
| murray12dm - Posts: 4 |
|
Hello, I am trying to execute in SC (via Ironbeam/edgeclear) for the first time. I get a "trading is disabled" error when I attempt to put in order on the DOM in my live account. Am I missing a step somewhere? Thanks, Dan |
| [2023-02-17 16:48:04] |
| John - SC Support - Posts: 36350 |
|
Make sure the option for Trading >> Trading Locked is not enabled. If this is not the issue, then we need to see the log that has the error in it so we can see the exact message. Please post it to this thread. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-21 18:32:58] |
| murray12dm - Posts: 4 |
|
TradeActivity files query time: 0.335254 seconds. Entries: 0. Current queries: 2 | 2023-02-21 06:08:00.409 TradeActivity files query time: 0.119984 seconds. Entries: 14304. Current queries: 1 | 2023-02-21 06:08:00.529 TradeActivity files query time: 0.104905 seconds. Entries: 0. Current queries: 1 | 2023-02-21 06:08:08.323 Teton CME Order Routing | Requesting trade accounts from server. | 2023-02-21 06:08:08.390 TradeActivity files query time: 0.011731 seconds. Entries: 0. Current queries: 1 | 2023-02-21 06:08:08.402 Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 40233529. | 2023-02-21 06:08:08.421 Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 40233529. | 2023-02-21 06:08:08.421 Teton CME Order Routing | Received 1 accounts from service. | 2023-02-21 06:08:08.421 TradeActivity files query time: 0.077841 seconds. Entries: 0. Current queries: 2 | 2023-02-21 06:08:08.499 Teton CME Order Routing | Requesting historical order fills for account 40233529. Start Date-Time UTC: 2022-10-20 12:08:08 | 2023-02-21 06:08:08.499 TradeActivity files query time: 0.000698 seconds. Entries: 0. Current queries: 1 | 2023-02-21 06:08:08.499 Teton CME Order Routing | Requesting historical account balances for account 40233529. Start date-time UTC: 2023-02-21 11:34:37 | 2023-02-21 06:08:08.500 Teton CME Order Routing | Received 0 order fills for account: 40233529. Inserting the ones that do not exist. | 2023-02-21 06:08:08.551 Teton CME Order Routing | Received 0 historical account balance updates for account: 40233529. Inserting. | 2023-02-21 06:08:08.551 Teton CME Order Routing | Requesting Trade Positions data. | 2023-02-21 06:08:08.641 Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-02-21 06:08:09.253 Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2023-02-21 06:08:09.253 TradeActivity files query time: 0.410792 seconds. Entries: 630. Current queries: 1 | 2023-02-21 06:09:32.829 TradeActivity files query time: 0.371168 seconds. Entries: 630. Current queries: 2 | 2023-02-21 06:09:55.857 TradeActivity files query time: 0.349824 seconds. Entries: 14. Current queries: 3 | 2023-02-21 06:10:07.632 Teton CME Order Routing | Requesting trade accounts from server. | 2023-02-21 07:07:53.082 TradeActivity files query time: 0.120037 seconds. Entries: 0. Current queries: 1 | 2023-02-21 07:07:53.202 Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 40233529. | 2023-02-21 07:07:53.255 Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 40233529. | 2023-02-21 07:07:53.255 Teton CME Order Routing | Received 1 accounts from service. | 2023-02-21 07:07:53.255 TradeActivity files query time: 0.207807 seconds. Entries: 0. Current queries: 2 | 2023-02-21 07:07:53.463 TradeActivity files query time: 0.001071 seconds. Entries: 0. Current queries: 2 | 2023-02-21 07:07:53.464 Teton CME Order Routing | Requesting historical order fills for account 40233529. Start Date-Time UTC: 2022-10-20 13:07:53 | 2023-02-21 07:07:53.538 Teton CME Order Routing | Requesting historical account balances for account 40233529. Start date-time UTC: 2023-02-21 12:08:03 | 2023-02-21 07:07:53.539 Teton CME Order Routing | Received 0 order fills for account: 40233529. Inserting the ones that do not exist. | 2023-02-21 07:07:53.597 Teton CME Order Routing | Received 0 historical account balance updates for account: 40233529. Inserting. | 2023-02-21 07:07:53.597 Teton CME Order Routing | Requesting Trade Positions data. | 2023-02-21 07:07:54.150 Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-02-21 07:07:54.609 Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2023-02-21 07:07:54.609 Teton CME Order Routing | Requesting trade accounts from server. | 2023-02-21 08:17:03.384 Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 40233529. | 2023-02-21 08:17:03.486 Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 40233529. | 2023-02-21 08:17:03.486 Teton CME Order Routing | Received 1 accounts from service. | 2023-02-21 08:17:03.486 TradeActivity files query time: 0.297469 seconds. Entries: 0. Current queries: 3 | 2023-02-21 08:17:03.682 Teton CME Order Routing | Requesting Trade Positions data. | 2023-02-21 08:17:04.602 TradeActivity files query time: 3.085589 seconds. Entries: 0. Current queries: 2 | 2023-02-21 08:17:06.768 TradeActivity files query time: 0.025725 seconds. Entries: 0. Current queries: 2 | 2023-02-21 08:17:06.793 Teton CME Order Routing | Requesting historical order fills for account 40233529. Start Date-Time UTC: 2022-10-20 14:17:06 | 2023-02-21 08:17:06.811 Teton CME Order Routing | Requesting historical account balances for account 40233529. Start date-time UTC: 2023-02-21 14:16:59 | 2023-02-21 08:17:06.811 Teton CME Order Routing | Received 0 order fills for account: 40233529. Inserting the ones that do not exist. | 2023-02-21 08:17:06.906 Teton CME Order Routing | Received 0 historical account balance updates for account: 40233529. Inserting. | 2023-02-21 08:17:06.907 Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-02-21 08:17:07.696 Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2023-02-21 08:17:07.696 TradeActivity files query time: 0.185983 seconds. Entries: 14. Current queries: 1 | 2023-02-21 08:31:04.757 TradeActivity files query time: 0.006594 seconds. Entries: 0. Current queries: 1 | 2023-02-21 08:31:18.185 TradeActivity files query time: 0.007652 seconds. Entries: 0. Current queries: 1 | 2023-02-21 08:31:19.022 TradeActivity files query time: 0.006639 seconds. Entries: 0. Current queries: 1 | 2023-02-21 08:31:20.969 Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 3648. Service Order ID: (none). Symbol: MNQH23_FUT_CME. Account: 40233529 | 2023-02-21 08:31:31.465 * Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 3649. Service Order ID: (none). Symbol: MNQH23_FUT_CME. Account: 40233529 | 2023-02-21 08:31:31.509 * Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 3650. Service Order ID: (none). Symbol: MNQH23_FUT_CME. Account: 40233529 | 2023-02-21 08:31:31.509 * Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 3651. Service Order ID: (none). Symbol: MNQH23_FUT_CME. Account: 40233529 | 2023-02-21 08:31:31.509 * Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 3652. Service Order ID: (none). Symbol: MNQH23_FUT_CME. Account: 40233529 | 2023-02-21 08:31:31.509 * Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 3653. Service Order ID: (none). Symbol: MNQH23_FUT_CME. Account: 40233529 | 2023-02-21 08:31:31.509 * Teton CME Order Routing | Requesting trade accounts from server. | 2023-02-21 10:15:43.203 TradeActivity files query time: 0.024979 seconds. Entries: 0. Current queries: 1 | 2023-02-21 10:15:43.229 Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 40233529. | 2023-02-21 10:15:43.284 Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 40233529. | 2023-02-21 10:15:43.284 Teton CME Order Routing | Received 1 accounts from service. | 2023-02-21 10:15:43.284 TradeActivity files query time: 0.139571 seconds. Entries: 0. Current queries: 2 | 2023-02-21 10:15:43.423 TradeActivity files query time: 0.011647 seconds. Entries: 0. Current queries: 2 | 2023-02-21 10:15:43.435 Teton CME Order Routing | Requesting historical order fills for account 40233529. Start Date-Time UTC: 2022-10-20 16:15:43 | 2023-02-21 10:15:43.496 Teton CME Order Routing | Requesting historical account balances for account 40233529. Start date-time UTC: 2023-02-21 14:16:59 | 2023-02-21 10:15:43.497 Teton CME Order Routing | Received 0 order fills for account: 40233529. Inserting the ones that do not exist. | 2023-02-21 10:15:43.545 Teton CME Order Routing | Received 0 historical account balance updates for account: 40233529. Inserting. | 2023-02-21 10:15:43.545 Teton CME Order Routing | Requesting Trade Positions data. | 2023-02-21 10:15:44.023 Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-02-21 10:15:46.824 Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2023-02-21 10:15:46.824 Teton CME Order Routing | Requesting trade accounts from server. | 2023-02-21 11:47:52.607 TradeActivity files query time: 0.055931 seconds. Entries: 0. Current queries: 1 | 2023-02-21 11:47:52.663 Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 40233529. | 2023-02-21 11:47:52.704 Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 40233529. | 2023-02-21 11:47:52.704 Teton CME Order Routing | Received 1 accounts from service. | 2023-02-21 11:47:52.704 TradeActivity files query time: 0.267584 seconds. Entries: 0. Current queries: 2 | 2023-02-21 11:47:52.971 TradeActivity files query time: 0.001151 seconds. Entries: 0. Current queries: 2 | 2023-02-21 11:47:52.973 Teton CME Order Routing | Requesting historical order fills for account 40233529. Start Date-Time UTC: 2022-10-20 17:47:53 | 2023-02-21 11:47:53.049 Teton CME Order Routing | Requesting historical account balances for account 40233529. Start date-time UTC: 2023-02-21 16:15:39 | 2023-02-21 11:47:53.049 Teton CME Order Routing | Received 0 order fills for account: 40233529. Inserting the ones that do not exist. | 2023-02-21 11:47:53.140 Teton CME Order Routing | Received 0 historical account balance updates for account: 40233529. Inserting. | 2023-02-21 11:47:53.140 Teton CME Order Routing | Requesting Trade Positions data. | 2023-02-21 11:47:53.518 Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-02-21 11:47:53.959 Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2023-02-21 11:47:53.959 Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 3654. Service Order ID: (none). Symbol: MNQH23_FUT_CME. Account: 40233529 | 2023-02-21 12:32:27.370 * Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 3655. Service Order ID: (none). Symbol: MNQH23_FUT_CME. Account: 40233529 | 2023-02-21 12:32:27.371 * Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 3656. Service Order ID: (none). Symbol: MNQH23_FUT_CME. Account: 40233529 | 2023-02-21 12:32:27.371 * Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 3657. Service Order ID: (none). Symbol: MNQH23_FUT_CME. Account: 40233529 | 2023-02-21 12:32:27.371 * Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 3658. Service Order ID: (none). Symbol: MNQH23_FUT_CME. Account: 40233529 | 2023-02-21 12:32:27.445 * Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 3659. Service Order ID: (none). Symbol: MNQH23_FUT_CME. Account: 40233529 | 2023-02-21 12:32:27.445 * |
| [2023-02-21 21:38:38] |
| John - SC Support - Posts: 36350 |
|
You need to call your broker and ask them why you are getting this message.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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