Support Board
Date/Time: Mon, 21 Apr 2025 23:36:10 +0000
Strange Teton Routing Error this morning
View Count: 427
| [2023-02-16 18:27:05] |
| User414522 - Posts: 19 |
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Woke up this morning to a Service Connection Error Pop up: "Logon error received from server: Secondary instance is not allowing connections to this server." What does this mean? I do not use the instance feature in Sierra Chart and I run everything from the main instance. Please advise. Thanks!
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 Screenshot_20230216_074606.png / V - Attached On 2023-02-16 18:23:43 UTC - Size: 115.15 KB - 102 views |
| [2023-02-16 22:33:46] |
| Sierra_Chart Engineering - Posts: 19290 |
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You can safely disregard that. That is the backup Teton order routing server that got connected to due to a connection problem you had to the primary server. The backup server is not allowing connections unless the primary server is down.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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