Support Board
Date/Time: Fri, 29 Nov 2024 10:44:53 +0000
trial not working
View Count: 335
| [2023-02-15 15:11:12] |
| Nilesh Ghodasara - Posts: 7 |
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Hello I activated my trial this morning, but I cannot see any historical data for instance, simulation of data coming in for mini S&P 500 on the DOM. All i see is a blank black screen and although loaded the chart.
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| [2023-02-15 16:27:50] |
| John - SC Support - Posts: 36350 |
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We see that your trial has been activated, so you should not be having any further issues. If you are still having problems then let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-15 16:32:59] |
| Nilesh Ghodasara - Posts: 7 |
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Hello Yes I am still having problems. I am currently logged in. Thank you
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| [2023-02-15 18:23:01] |
| John - SC Support - Posts: 36350 |
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What is the symbol for the chart for which you are having an issue? Also, get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-15 19:26:20] |
| Nilesh Ghodasara - Posts: 7 |
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thank all sorted.
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