Support Board
Date/Time: Fri, 29 Nov 2024 10:34:36 +0000
Cannot connect to data on either Denali or CQG
View Count: 293
| [2023-02-14 15:08:29] |
| BIGNASTY - Posts: 4 |
|
Hello Sierra Chart, > > I have been using the denali data feed with no issues for a few > months. The other day I get a connection error and I cannot connect > to denali anymore. I have read over the help docs several times. I > swtiched to CQG, however Ninjatrader does not offer this connection > anymore, and I believe sierra chart does not allow for ninjatrader > accounts on denali. > > Could you please take a minute and let me know how I can get back > connected? Seems I can't use CQG or Denali anymore with a Ninjatrader > Account? > > Please advise and thank you for your time > Drew |
| [2023-02-14 15:14:01] |
| John - SC Support - Posts: 36350 |
|
Everything on your account looks good, so you should be able to get the real-time data for the CME group. Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-14 15:32:56] |
| BIGNASTY - Posts: 4 |
|
Thank you, I belive I have posted my log file after following the instructions.
|
| [2023-02-14 16:39:33] |
| John - SC Support - Posts: 36350 |
|
We responded to your posting about your Message Log. Next time, just post the Message Log as another entry in this same ticket. You do not need to open (and should not open) a new ticket. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: