Support Board
Date/Time: Fri, 29 Nov 2024 08:40:59 +0000
SC takes long to switch between DOM charts and screen flickers
View Count: 449
| [2023-02-09 21:55:59] |
| User396 - Posts: 55 |
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When I switch from one DOM window to another, SC flickers and takes about 8-12 seconds. No issue for regular charts. Computer is fast with nvidia RTX 3080, 80G RAM and M2 SSD. I was not trading for few months and I never had this issue before. Is something changed that causing this problem? What am I doing wrong? in other words, How can I fix this? Thanks, User396 |
| [2023-02-09 22:44:08] |
| John - SC Support - Posts: 36350 |
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We did have an issue with OpenGL a few releases ago that could be related to this (we do not know for sure). Please update to the latest release (or Pre-Release) and see if you continue to have the same issue.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-09 23:28:56] |
| User396 - Posts: 55 |
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Thank you, John. fyi: It is definitely better than previous version but it still take little longer than version I had few months back. now it takes about 5-7 seconds to switch. |
| [2023-02-10 15:21:32] |
| John - SC Support - Posts: 36350 |
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This sounds like an Operating System issue, as the process of showing/hiding windows is all done through the Operating System. Have you rebooted your system recently? If not, then we recommend doing so, and then starting Sierra Chart by itself (avoid starting any other unnecessary programs) and see it makes any difference.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-10 19:58:18] |
| Sierra_Chart Engineering - Posts: 17225 |
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No this is not related to OpenGL. This relates to the users system. Flickering and a brief a flash of blue or white when a window appears is strictly a garbage Windows operating system problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-02-10 19:58:26
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| [2023-02-10 22:02:11] |
| User396 - Posts: 55 |
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you are correct i have updated driver and restarted the system and now it behaves much better. thank you once again |
| [2023-02-15 03:49:18] |
| User396 - Posts: 55 |
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Unfortunately this problem has not resolved. Currently I am using separate instance of SC and it works flawlessly. I think there are some changes in settings which cause this problem. I am getting following message all the time. So I thought let me check with you. Do you see any abnormal log message here? esp regarding market depth Thank you, User396 NQH23_FUT_CME #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-02-14 22:34:21.084 Mapping NQH23_FUT_CME to NQH23. Service code: cme | 2023-02-14 22:34:21.103 Denali Data Feed | Starting real-time market data updates for: NQH23_FUT_CME (NQH23). ID: 4 Service code: cme | 2023-02-14 22:34:21.104 Denali Data Feed | Requesting security definition data for: NQH23_FUT_CME (NQH23). ID: 4 | 2023-02-14 22:34:21.104 Requesting market depth updates for: NQH23_FUT_CME if supported. | 2023-02-14 22:34:21.104 NQH23_FUT_CME #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-02-14 22:34:21.123 NQH23_FUT_CME #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-02-14 22:34:21.148 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: NQH23_FUT_CME | 2023-02-14 22:34:21.152 Teton CME Order Routing | Received security definition for symbol NQH23_FUT_CME | 2023-02-14 22:34:21.152 Denali Data Feed | Received security definition for symbol NQH23_FUT_CME | 2023-02-14 22:34:21.153 Denali Data Feed | Market Depth data has been rejected for symbol: NQH23_FUT_CME. Not authorized for market depth. | 2023-02-14 22:34:21.153 NQH23_FUT_CME #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-02-14 22:34:21.172 Added historical Intraday data request for NQH23_FUT_CME to the queue. | 2023-02-14 22:34:21.202 Intraday data recording state for symbol NQH23_FUT_CME is set to download 'Pending'. | 2023-02-14 22:34:21.202 Triggering next historical data download in queue. | 2023-02-14 22:34:21.202 Delaying start of download for NQH23_FUT_CME. | 2023-02-14 22:34:21.205 NQH23_FUT_CME #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-02-14 22:34:21.448 HD Request # 7 | Downloading Intraday chart data for NQH23_FUT_CME to the file NQH23_FUT_CME.scid. Service: cme | 2023-02-14 22:34:26.830 HD Request # 7 | Download start date-time: 2022-08-12 23:34:26.000000. File last date-time: 00:00:00.000000 | 2023-02-14 22:34:26.830 HD Request # 7 | Using server: ds28.sierracharts.com port 10149 | 2023-02-14 22:34:26.830 Socket (27) | Creating socket. | 2023-02-14 22:34:26.831 Socket (27) | New receive buffer size: 5242880 | 2023-02-14 22:34:26.831 Socket (27) | Connecting to IP: 142.215.18.147. | 2023-02-14 22:34:26.831 HD Request # 7 | Setting DTC encoding to Binary VLS | 2023-02-14 22:34:26.888 HD Request # 7 | Sending historical data logon request message. | 2023-02-14 22:34:26.888 HD Request # 7 | Requesting Intraday data. Start date-time: 2022-08-12 23:34:26. Record interval: 0. Symbol: NQH23 | 2023-02-14 22:34:27.429 HD Request # 7 | Decompressing data. | 2023-02-14 22:34:27.457 HD Request # 7 | Receiving Intraday data for NQH23_FUT_CME starting at 2022-08-15 09:51:12.556000 | 2023-02-14 22:34:27.581 HD Request # 7 | Timestamp of first Intraday data file record written: 2022-08-15 09:51:12.556000. | 2023-02-14 22:34:27.720 Socket (27) | CloseSocket call. | 2023-02-14 22:35:13.648 Socket (27) | Shutdown started. Waiting for graceful close. | 2023-02-14 22:35:13.648 Historical data download thread signaled to stop. | 2023-02-14 22:35:13.648 HD Request # 7 | Received 24122798 Intraday data records from 2022-08-15 09:51:12.556000 to 2023-02-14 22:35:14.493000 (183.6 days) and wrote 24122798 records for NQH23_FUT_CME | 2023-02-14 22:35:13.649 HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2023-02-15 03:35:14.493000 | 2023-02-14 22:35:13.656 Added 2 Time and Sales records to Intraday data file for NQH23_FUT_CME after download. | 2023-02-14 22:35:13.656 HD Request # 7 | Completion time: 47s. | 2023-02-14 22:35:13.656 HD Request # 7 | Intraday data download complete for NQH23_FUT_CME. Unique request ID: 7 | 2023-02-14 22:35:13.656 Removing historical data download ID 7. | 2023-02-14 22:35:13.656 Real-time Intraday chart data file updates started for NQH23_FUT_CME | 2023-02-14 22:35:13.656 Intraday chart data file opened for NQH23_FUT_CME | 2023-02-14 22:35:13.656 HD Request # 7 | Enabling Intraday chart updating for symbol. | 2023-02-14 22:35:13.656 Triggering next historical data download in queue. | 2023-02-14 22:35:13.656 No download requests in the queue to start downloads for. | 2023-02-14 22:35:13.657 Socket (27) | Socket gracefully closed by remote side. | 2023-02-14 22:35:13.676 Socket (27) | Closed. | 2023-02-14 22:35:13.676 Opened cached Intraday file: D:\SC4\Data\NQH23_FUT_CME.scid. Thread ID: 24828 | 2023-02-14 22:35:17.288 GCJ23_FUT_CME [CBV][M] #1 | Reloading chart. | 2023-02-14 22:35:20.187 GCJ23_FUT_CME [CBV][M] #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-02-14 22:35:20.203 GCJ23_FUT_CME [CBV][M] #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-02-14 22:35:22.443 NQH23_FUT_CME[M] #7 | Reloading chart. | 2023-02-14 22:35:51.192 NQH23_FUT_CME[M] #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-02-14 22:35:51.285 NQH23_FUT_CME[M] #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-02-14 22:35:52.823 Saved Chartbook: 09-25 NQ-DOM.Cht. Time: 0.0018 seconds. | 2023-02-14 22:39:10.237 Saved Chartbook: 09-25 NQ-DOM.Cht. Time: 0.0047 seconds. | 2023-02-14 22:41:29.975 Saved Chartbook: 09-25 NQ-DOM.Cht. Time: 0.0023 seconds. | 2023-02-14 22:42:15.661 Unsubscribed from market depth data for NQH23_FUT_CME | 2023-02-14 22:42:16.555 Unsubscribed from market depth data for GCJ23_FUT_CME | 2023-02-14 22:43:33.806 |
| [2023-02-15 07:39:41] |
| Sierra_Chart Engineering - Posts: 17225 |
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We do not see anything unusual here in the log. What message are you referring to?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-02-15 07:40:01
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| [2023-02-16 12:29:28] |
| User396 - Posts: 55 |
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I would like to resolve this issue of unusual delays. There is no flicker with this version. I have 100s of firefox tabs opened and 10s of other applications. I do not see any noticeable delay when I switch in and out of these applications including SC. I have SC with 5+ chartbooks and as many as 25 charts. There is no delay when I switch between chartbooks or charts. Only for the DOM chartbooks. What are the processes run when DOM get focused or defocused? which settings affect them? I do not think it is a bug with SC. I think it is a setting somewhere that I have messed up inadvertently. Thank you, User396 Date Time Of Last Edit: 2023-02-16 21:37:51
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| [2023-02-22 20:30:36] |
| Sierra_Chart Engineering - Posts: 17225 |
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Usually this is the result, of a lot of time with drawing of charts/Trading DOMs. So increasing the Chart Update Interval will make a difference. More information is here: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.5 - Chart Update Interval Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-02-22 20:30:50
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