Support Board
Date/Time: Mon, 21 Apr 2025 13:08:36 +0000
Cannot connect to Rithmic
View Count: 372
| [2023-02-09 16:41:55] |
| Jezz - Posts: 33 |
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I am trying to connect to Rithmic Account from my PK3 and i could not. By reading the info in the web, I think is is possible but I cannot. Am I doing something wrong ? Thanks |
| [2023-02-09 17:20:42] |
| John - SC Support - Posts: 39362 |
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What is a "PK3"? Are you able to run Sierra Chart? If so, then have you setup your Sierra Chart to connect to Rithmic using the following instructions: Rithmic Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-09 17:56:59] |
| Jezz - Posts: 33 |
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PK3 = Service Package 3 and yes I have followed those instructions |
| [2023-02-09 18:19:16] |
| John - SC Support - Posts: 39362 |
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You can not connect to any trading or data service on package 3. The Base packages are intended for instructional purposes, as you have access to the Delayed Streaming data. In order to connect to Rithmic, you need to be on one of the Integrated packages. Package 10 is the equivalent of Package 3, but allows for external connectivity. Refer to the information for the packages here: Description of Service Packages and Pricing: Packages To change your package, follow these instructions: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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