Support Board
Date/Time: Fri, 29 Nov 2024 12:54:25 +0000
Numbers bars aren't showing up
View Count: 290
| [2023-02-06 15:39:44] |
| User478452 - Posts: 1 |
|
Hello, I'm trying to get footprint data to show up, however the loading message tells me that service package doesn't support it. I believe I signed up for service package 10 with nasdaq data feed. I was looking at apple. Also I'm not a full funded traded or anything but I trade on my personal account. I wanted to try out Sierra to see if it fits me. For some reason I can't figure out what data feeds I need. When I went to go select all market depth it was asking for funded account which I don't have so I signed up for nasdaq, but I assume I should also sign up For CME and NYSE individually? |
| [2023-02-06 21:59:52] |
| John - SC Support - Posts: 36350 |
|
First - the Footprint (Numbers Bars) are not showing as you need to be on the Advanced package in order to use that study. Refer to the following for how to change your package: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. With regards to the data, you have signed up for the NASDAQ TotalView data, which includes all U.S. Stocks and ETFs. So you not need to sign up for anything from the NYSE, as you already have access to this data. If you want data from the CME Group, then first you need to understand that the CME Group has a requirement that you have a live, funded, futures trading account in order to get their data at the non-professional rate. Refer to the information here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you do not have an account for the above, then we recommend the solution outlined at the following link: Easy Solution to CME Funded Trading Account Requirement Once you have the above worked out, then you will follow the instructions at the following link to setup the CME Group data: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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