Support Board
Date/Time: Mon, 21 Apr 2025 13:05:39 +0000
Market Price is stagnant
View Count: 326
| [2023-02-06 15:09:35] |
| Vuyeya Pearl Monyela - Posts: 1 |
|
Hi, I noticed on my Sierrachart platform, "current market price" is stagnant it doesn't move, even after I refresh the chart by clicking on "EDIT" then clicked on "Translate Symbols To Current Service". It still doesn't work. Please help me resolve this issue as soon as possible. Thanks. |
| [2023-02-06 15:30:22] |
| Sierra_Chart Engineering - Posts: 19285 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-08 23:48:03] |
| John - SC Support - Posts: 39362 |
|
Log as sent through email: Reading Internal Order ID file. | 2023-02-08 18:02:23.019 Reading Trade Orders file. | 2023-02-08 18:02:23.062 Reading Trade Positions file. | 2023-02-08 18:02:23.062 Reading Trade Account Data files. | 2023-02-08 18:02:23.062 Software version: 2457 64-bit | 2023-02-08 18:02:23.077 Primary Thread ID: 52280 | 2023-02-08 18:02:23.077 Usage end date: 2023-03-18 | 2023-02-08 18:02:23.077 Enabled for: Advanced Features 2. | 2023-02-08 18:02:23.077 Enabled for: Sierra Chart Historical Data Service. | 2023-02-08 18:02:23.077 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-02-08 18:02:23.077 Enabled for: Delayed Denali Exchange Data Feed. | 2023-02-08 18:02:23.077 Enabled for exchange2: CME (Trading Account Required) | 2023-02-08 18:02:23.077 Enabled for exchange2: CBOT (Trading Account Required) | 2023-02-08 18:02:23.077 Enabled for exchange2: COMEX (Trading Account Required) | 2023-02-08 18:02:23.077 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-02-08 18:02:23.077 Enabled for exchange2: fairx_exchange.data | 2023-02-08 18:02:23.077 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-02-08 18:02:23.077 Current selected Data/Trading service: Teton CME Order Routing | 2023-02-08 18:02:23.077 Custom symbol settings values: enabled | 2023-02-08 18:02:23.077 Chart Update Interval: 500 | 2023-02-08 18:02:23.077 Intraday Data Storage Time Unit: 0 | 2023-02-08 18:02:23.077 Time Zone: +00:00:00 (UTC+00) | 2023-02-08 18:02:23.077 2023-02-08 18:02:23 Local computer time in UTC | 2023-02-08 18:02:23.077 2023-02-08 18:02:23 Local computer time in SC Time Zone | 2023-02-08 18:02:23.078 2023-02-08 18:02:21 Server time in UTC | 2023-02-08 18:02:23.078 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-02-08 18:02:23.078 Program path: C:\SierraChart\ | 2023-02-08 18:02:23.078 Data Files path: C:\SierraChart\Data\ | 2023-02-08 18:02:23.078 OS Version Number: 10.0 | 2023-02-08 18:02:23.078 Locale Setting: C | 2023-02-08 18:02:23.078 DLLs: UserContributedStudies_64.dll | 2023-02-08 18:02:23.078 Allowed protected custom studies: | 2023-02-08 18:02:23.078 Crash reporter started: true | 2023-02-08 18:02:23.078 Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. | 2023-02-08 18:02:23.090 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-02-08 18:02:23.120 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-02-08 18:02:23.365 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-02-08 18:02:23.365 Received 5 login tokens. | 2023-02-08 18:02:23.880 Symbol settings MD5 received. Request ID: 1. | 2023-02-08 18:02:25.211 Symbol settings are up-to-date for sc_futures_direct.dtc.trading. | 2023-02-08 18:02:25.211 Files to Open on Startup | Opening file: ExampleChartbook.cht | 2023-02-08 18:02:28.146 Teton CME Order Routing | Firm: Dorman | 2023-02-08 18:02:30.157 Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11091 | 2023-02-08 18:02:30.157 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-02-08 18:02:30.366 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-02-08 18:02:30.366 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2023-02-08 18:02:30.366 Teton CME Order Routing | Network connection to server complete. | 2023-02-08 18:02:30.655 Teton CME Order Routing | Starting socket receive thread. | 2023-02-08 18:02:30.655 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2023-02-08 18:02:30.655 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2023-02-08 18:02:31.558 Teton CME Order Routing | Sending logon request message. | 2023-02-08 18:02:31.558 Teton CME Order Routing | Received logon response. | 2023-02-08 18:02:32.323 Teton CME Order Routing | Server Name: SC DTC Server. Build=44641. | 2023-02-08 18:02:32.323 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2023-02-08 18:02:32.323 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2023-02-08 18:02:32.323 Teton CME Order Routing | Trading is supported. | 2023-02-08 18:02:32.323 Teton CME Order Routing | Order cancel and replace is supported. | 2023-02-08 18:02:32.323 Teton CME Order Routing | OCO Orders supported. | 2023-02-08 18:02:32.323 Teton CME Order Routing | Bracket Orders supported. | 2023-02-08 18:02:32.323 Teton CME Order Routing | Connected to server complete. | 2023-02-08 18:02:32.323 Triggering next historical data download in queue. | 2023-02-08 18:02:32.324 Triggering next historical data download in queue. | 2023-02-08 18:02:32.324 Triggering next historical data download in queue. | 2023-02-08 18:02:32.324 Triggering next historical data download in queue. | 2023-02-08 18:02:32.324 Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2023-02-08 18:02:32.334 No download requests in the queue to start downloads for. | 2023-02-08 18:02:32.334 No download requests in the queue to start downloads for. | 2023-02-08 18:02:32.334 No download requests in the queue to start downloads for. | 2023-02-08 18:02:32.335 No download requests in the queue to start downloads for. | 2023-02-08 18:02:32.335 Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 00:00:00.000000 | 2023-02-08 18:02:32.410 Updated verified funded futures trading account ending date to: 2023-03-10 18:02:32 | 2023-02-08 18:02:32.625 Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=44488 | 2023-02-08 18:02:32.703 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Creating socket. Using TLS 1.2. | 2023-02-08 18:07:42.504 The message log has been sent to support. | 2023-02-08 18:07:42.504 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | New receive buffer size: 32768 | 2023-02-08 18:07:42.504 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Connecting to IP: 95.216.233.104. | 2023-02-08 18:07:42.504 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2023-02-08 18:07:43.909 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | CloseSocket call. | 2023-02-08 18:07:44.165 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Shutdown started. Waiting for graceful close. | 2023-02-08 18:07:44.166 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Socket gracefully closed by remote side. | 2023-02-08 18:07:44.393 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Closed. | 2023-02-08 18:07:44.393 6BH23-CME [CV] 5 Min #1 | Reloading chart. | 2023-02-08 18:10:00.972 6BH23-CME [CV] 5 Min #1 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2023-02-08 18:10:00.972 6BH23-CME [CV] 5 Min #1 | There are no continuous futures contract symbols. Loading data normally. | 2023-02-08 18:10:00.972 Loading DLL: C:\SierraChart\Data\UserContributedStudies.dll (UserContributedStudies_64.dll). Handle: 7ffbf5a50000 | 2023-02-08 18:10:01.060 6BH23-CME [CBV] Flex Renko 6-4-1 #2 | Reloading chart. | 2023-02-08 18:10:01.095 6BH23-CME [CBV] Flex Renko 6-4-1 #2 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2023-02-08 18:10:01.095 6BH23-CME [CBV] Flex Renko 6-4-1 #2 | There are no continuous futures contract symbols. Loading data normally. | 2023-02-08 18:10:01.095 6BH23-CME [CV] #3 | Reloading chart. | 2023-02-08 18:10:01.132 6BH23-CME [CV] #3 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2023-02-08 18:10:01.132 6BH23-CME [CV] #3 | There are no continuous futures contract symbols. Loading data normally. | 2023-02-08 18:10:01.132 6BH23-CME [C] #4 | Reloading chart. | 2023-02-08 18:10:01.221 6BH23-CME [C] #4 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2023-02-08 18:10:01.221 6BH23-CME [C] #4 | There are no continuous futures contract symbols. Loading data normally. | 2023-02-08 18:10:01.221 6BH23-CME [C] #5 | Reloading chart. | 2023-02-08 18:10:01.262 6BH23-CME [C] #5 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2023-02-08 18:10:01.262 6BH23-CME [C] #5 | There are no continuous futures contract symbols. Loading data normally. | 2023-02-08 18:10:01.262 6BH23-CME [CV] #7 | Reloading chart. | 2023-02-08 18:10:01.744 6BH23-CME [CV] #7 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2023-02-08 18:10:01.744 6BH23-CME [CV] #7 | There are no continuous futures contract symbols. Loading data normally. | 2023-02-08 18:10:01.744 6BH23-CME [CV] #8 | Reloading chart. | 2023-02-08 18:10:01.832 6BH23-CME [CV] #8 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2023-02-08 18:10:01.832 6BH23-CME [CV] #8 | There are no continuous futures contract symbols. Loading data normally. | 2023-02-08 18:10:01.832 6BH23-CME [CV] Flex Renko 6-3-1 #10 | Reloading chart. | 2023-02-08 18:10:02.044 6BH23-CME [CV] Flex Renko 6-3-1 #10 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2023-02-08 18:10:02.044 6BH23-CME [CV] Flex Renko 6-3-1 #10 | There are no continuous futures contract symbols. Loading data normally. | 2023-02-08 18:10:02.044 6BH23-CME [C] #16 | Reloading chart. | 2023-02-08 18:10:02.478 6BH23-CME [C] #16 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2023-02-08 18:10:02.478 6BH23-CME [C] #16 | There are no continuous futures contract symbols. Loading data normally. | 2023-02-08 18:10:02.478 Loading market depth data. | 2023-02-08 18:10:02.512 Loaded depth data records for 6BH23-CME 2023-01-13 from 00:00:00.000000 to 00:00:00.000000. | 2023-02-08 18:10:02.568 6BH23-CME [CV-D] #3 | StartDateTimeForLoadingOrderFills: 2023-01-09 19:29:14 | 2023-02-08 18:10:02.570 Loaded depth data records for 6BH23-CME 2023-01-16 from 2023-01-16 11:24:44.658000 to 2023-01-16 14:49:03.317000. | 2023-02-08 18:10:02.622 Loaded depth data records for 6BH23-CME 2023-01-17 from 2023-01-17 03:46:27.918000 to 2023-01-17 20:50:59.380030. | 2023-02-08 18:10:02.669 6BH23-CME [C-D] #4 | StartDateTimeForLoadingOrderFills: 2022-06-16 13:35:00 | 2023-02-08 18:10:02.721 Loaded depth data records for 6BH23-CME 2023-01-18 from 2023-01-18 15:24:30.766000 to 2023-01-18 19:09:31.518390. | 2023-02-08 18:10:02.763 6BH23-CME [CV-D] 5 Min #1 | StartDateTimeForLoadingOrderFills: 2022-11-25 00:35:00 | 2023-02-08 18:10:02.886 Loaded depth data records for 6BH23-CME 2023-01-19 from 2023-01-19 12:42:43.173000 to 2023-01-19 20:23:16.359942. | 2023-02-08 18:10:02.915 Loaded depth data records for 6BH23-CME 2023-01-20 from 2023-01-20 15:13:53.716000 to 2023-01-20 22:00:00.088000. | 2023-02-08 18:10:03.011 Loaded depth data records for 6BH23-CME 2023-01-23 from 2023-01-23 08:09:16.515000 to 2023-01-23 19:29:14.189000. | 2023-02-08 18:10:03.207 Chart #3 has tagged chart #4 for full recalculation. Chartbook: GBP GOVATRADINGACADEMY (1).Cht | 2023-02-08 18:10:03.338 Loading market depth data. | 2023-02-08 18:10:03.514 Loaded depth data records for 6BH23-CME 2023-01-23 from 2023-01-23 08:09:16.515000 to 2023-01-23 19:29:14.189000. | 2023-02-08 18:10:03.666 Using symbol data fast lookup vector | 2023-02-08 18:10:03.957 Teton CME Order Routing | Starting real-time market data updates for: 6BH23-CME. ID: 1 | 2023-02-08 18:10:03.957 Teton CME Order Routing | Subscribing to streaming market data in the service client is not supported. Symbol: 6BH23-CME | 2023-02-08 18:10:03.994 Teton CME Order Routing | Requesting security definition data for: 6BH23-CME. ID: 1 | 2023-02-08 18:10:03.994 No historical data client is currently set to download historical Intraday data for 6BH23-CME. | 2023-02-08 18:10:03.994 Real-time Intraday chart data file updates started for 6BH23-CME | 2023-02-08 18:10:03.994 Intraday chart data file opened for 6BH23-CME | 2023-02-08 18:10:03.994 6BH23-CME [CBV-D] Flex Renko 6-4-1 #2 | Reloading chart. | 2023-02-08 18:10:04.194 6BH23-CME [CBV-D] Flex Renko 6-4-1 #2 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2023-02-08 18:10:04.194 6BH23-CME [CBV-D] Flex Renko 6-4-1 #2 | There are no continuous futures contract symbols. Loading data normally. | 2023-02-08 18:10:04.194 Requesting market depth updates for: 6BH23-CME if supported. | 2023-02-08 18:10:04.298 Separate subscription for market depth updates not supported. 6BH23-CME | 2023-02-08 18:10:04.298 Teton CME Order Routing | Received security definition for symbol 6BH23-CME | 2023-02-08 18:10:04.407 Loading market depth data. | 2023-02-08 18:10:04.969 Loaded depth data records for 6BH23-CME 2023-01-13 from 00:00:00.000000 to 00:00:00.000000. | 2023-02-08 18:10:05.015 Loaded depth data records for 6BH23-CME 2023-01-16 from 2023-01-16 11:24:44.658000 to 2023-01-16 14:49:03.317000. | 2023-02-08 18:10:05.074 Loaded depth data records for 6BH23-CME 2023-01-17 from 2023-01-17 03:46:27.918000 to 2023-01-17 20:50:59.380030. | 2023-02-08 18:10:05.109 Loaded depth data records for 6BH23-CME 2023-01-18 from 2023-01-18 15:24:30.766000 to 2023-01-18 19:09:31.518390. | 2023-02-08 18:10:05.184 Loaded depth data records for 6BH23-CME 2023-01-19 from 2023-01-19 12:42:43.173000 to 2023-01-19 20:23:16.359942. | 2023-02-08 18:10:05.280 Loaded depth data records for 6BH23-CME 2023-01-20 from 2023-01-20 15:13:53.716000 to 2023-01-20 22:00:00.088000. | 2023-02-08 18:10:05.384 Loaded depth data records for 6BH23-CME 2023-01-23 from 2023-01-23 08:09:16.515000 to 2023-01-23 19:29:14.189000. | 2023-02-08 18:10:05.634 Teton CME Order Routing | Waiting for socket receive thread to end | 2023-02-08 18:10:32.622 DTC Client socket (1) | CloseSocket call. | 2023-02-08 18:10:32.623 DTC Client socket (1) | Max send buffers used during socket life: 3 | 2023-02-08 18:10:32.623 DTC Client socket (1) | Max send buffer size during socket life: 329 | 2023-02-08 18:10:32.623 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-02-08 18:10:32.623 Teton CME Order Routing | Disconnected. | 2023-02-08 18:10:32.623 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-02-08 18:10:32.630 6BH23_FUT_CME [CV-D] 5 Min #1 | Reloading chart. | 2023-02-08 18:10:32.659 6BH23_FUT_CME [CV-D] 5 Min #1 | Performing continuous chart historical Daily data download for symbol 6BH23_FUT_CME starting at last date in file. | 2023-02-08 18:10:32.702 Starting DelayedDownloadMonitoringTimer | 2023-02-08 18:10:32.702 Starting HDTimeoutTimer | 2023-02-08 18:10:32.702 Added historical Daily data request for 6BH23_FUT_CME to the queue. | 2023-02-08 18:10:32.703 Triggering next historical data download in queue. | 2023-02-08 18:10:32.703 6BH23_FUT_CME [CV-D] 5 Min #1 | Waiting for historical downloads to complete with the IDs: 1, | 2023-02-08 18:10:32.742 Mapping 6BH23_FUT_CME to 6BH23. Service code: cme | 2023-02-08 18:10:32.748 HD Request # 1 | Downloading Historical Daily chart data for 6BH23_FUT_CME. Starting date: 2023-02-02. Service: sc_futures_direct.dtc.trading | 2023-02-08 18:10:32.750 6BH23_FUT_CME [CV-D] #8 | Reloading chart. | 2023-02-08 18:10:32.753 Starting DelayedDownloadMonitoringTimer | 2023-02-08 18:10:32.827 Starting HDTimeoutTimer | 2023-02-08 18:10:32.827 Added historical Intraday data request for 6BU20_FUT_CME to the queue. | 2023-02-08 18:10:32.827 Triggering next historical data download in queue. | 2023-02-08 18:10:32.827 Added historical Intraday data request for 6BM21_FUT_CME to the queue. | 2023-02-08 18:10:32.909 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-02-08 18:10:32.925 DTC Client socket (1) | Closed. | 2023-02-08 18:10:32.926 Added historical Intraday data request for 6BU21_FUT_CME to the queue. | 2023-02-08 18:10:32.929 Added historical Intraday data request for 6BZ21_FUT_CME to the queue. | 2023-02-08 18:10:32.943 Added historical Intraday data request for 6BH22_FUT_CME to the queue. | 2023-02-08 18:10:32.957 Added historical Intraday data request for 6BM22_FUT_CME to the queue. | 2023-02-08 18:10:32.975 Added historical Intraday data request for 6BU22_FUT_CME to the queue. | 2023-02-08 18:10:32.988 Added historical Intraday data request for 6BZ22_FUT_CME to the queue. | 2023-02-08 18:10:33.004 6BH23_FUT_CME [CV-D] #8 | Waiting for historical downloads to complete with the IDs: 1, 2, 3, 4, 5, 6, 7, 8, 9, | 2023-02-08 18:10:33.159 Mapping 6BU20_FUT_CME to 6BU20. Service code: cme | 2023-02-08 18:10:33.164 HD Request # 2 | Downloading Intraday chart data for 6BU20_FUT_CME to the file 6BU20_FUT_CME.scid. Service: cme | 2023-02-08 18:10:33.164 HD Request # 2 | Download start date-time: 2020-05-28 00:00:00.000000. File last date-time: 00:00:00.000000 | 2023-02-08 18:10:33.165 HD Request # 2 | Using server: ds26.sierracharts.com port 10150 | 2023-02-08 18:10:33.165 6BH23_FUT_CME [C-D] #16 | Reloading chart. | 2023-02-08 18:10:33.182 6BH23_FUT_CME [C-D] #16 | Waiting for historical downloads to complete with the IDs: 3, 4, 5, 6, 7, 8, 9, | 2023-02-08 18:10:33.186 6BH23_FUT_CME [CV-D] Flex Renko 6-3-1 #10 | Reloading chart. | 2023-02-08 18:10:33.193 6BH23_FUT_CME [CV-D] Flex Renko 6-3-1 #10 | Waiting for historical downloads to complete with the IDs: 1, 9, | 2023-02-08 18:10:33.218 6BH23_FUT_CME [CV-D] #3 | Reloading chart. | 2023-02-08 18:10:33.221 Socket (1) | Creating socket. | 2023-02-08 18:10:33.232 Socket (1) | New receive buffer size: 5242880 | 2023-02-08 18:10:33.232 Socket (1) | Connecting to IP: 142.215.17.188. | 2023-02-08 18:10:33.232 6BH23_FUT_CME [CV-D] #3 | Waiting for historical downloads to complete with the IDs: 1, | 2023-02-08 18:10:33.240 6BH23_FUT_CME [CBV-D] Flex Renko 6-4-1 #2 | Reloading chart. | 2023-02-08 18:10:33.251 6BH23_FUT_CME [CBV-D] Flex Renko 6-4-1 #2 | Waiting for historical downloads to complete with the IDs: 1, 9, | 2023-02-08 18:10:33.300 6BH23_FUT_CME [C-D] #4 | Reloading chart. | 2023-02-08 18:10:33.305 6BH23_FUT_CME [C-D] #4 | Waiting for historical downloads to complete with the IDs: 2, 3, 4, 5, 6, 7, 8, 9, | 2023-02-08 18:10:33.363 6BH23_FUT_CME [CV-D] #7 | Reloading chart. | 2023-02-08 18:10:33.373 Added historical Intraday data request for 6BZ17_FUT_CME to the queue. | 2023-02-08 18:10:33.426 Triggering next historical data download in queue. | 2023-02-08 18:10:33.426 Added historical Intraday data request for 6BH18_FUT_CME to the queue. | 2023-02-08 18:10:33.460 Added historical Intraday data request for 6BM18_FUT_CME to the queue. | 2023-02-08 18:10:33.480 Added historical Intraday data request for 6BU18_FUT_CME to the queue. | 2023-02-08 18:10:33.502 Added historical Intraday data request for 6BZ18_FUT_CME to the queue. | 2023-02-08 18:10:33.524 Added historical Intraday data request for 6BH19_FUT_CME to the queue. | 2023-02-08 18:10:33.542 Added historical Intraday data request for 6BM19_FUT_CME to the queue. | 2023-02-08 18:10:33.563 Added historical Intraday data request for 6BU19_FUT_CME to the queue. | 2023-02-08 18:10:33.578 Added historical Intraday data request for 6BZ19_FUT_CME to the queue. | 2023-02-08 18:10:33.593 Added historical Intraday data request for 6BH20_FUT_CME to the queue. | 2023-02-08 18:10:33.608 Added historical Intraday data request for 6BM20_FUT_CME to the queue. | 2023-02-08 18:10:33.619 HD Request # 2 | Setting DTC encoding to Binary VLS | 2023-02-08 18:10:33.852 HD Request # 2 | Sending historical data logon request message. | 2023-02-08 18:10:33.852 6BH23_FUT_CME [CV-D] #7 | Waiting for historical downloads to complete with the IDs: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, | 2023-02-08 18:10:33.938 6BH23_FUT_CME [C-D] #5 | Reloading chart. | 2023-02-08 18:10:33.948 6BH23_FUT_CME [C-D] #5 | Waiting for historical downloads to complete with the IDs: 2, 3, 4, 5, 6, 7, 8, 9, 15, 16, 17, 18, 19, 20, | 2023-02-08 18:10:33.953 HD Request # 1 | Requesting historical Daily data for B6H23 starting at 2023-02-01. SC External HD service. | 2023-02-08 18:10:34.019 Teton CME Order Routing | Firm: Dorman | 2023-02-08 18:10:34.625 Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11091 | 2023-02-08 18:10:34.625 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-02-08 18:10:34.626 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-02-08 18:10:34.626 DTC Client socket (2) | Connecting to IP: 208.185.224.129. | 2023-02-08 18:10:34.626 HD Request # 2 | Requesting Intraday data. Start date-time: 2020-05-28 00:00:00. Record interval: 0. Symbol: 6BU20 | 2023-02-08 18:10:34.651 Teton CME Order Routing | Network connection to server complete. | 2023-02-08 18:10:34.942 Teton CME Order Routing | Starting socket receive thread. | 2023-02-08 18:10:34.942 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2023-02-08 18:10:34.942 HD Request # 2 | Decompressing data. | 2023-02-08 18:10:34.956 HD Request # 1 | Receiving historical Daily data for 6BH23_FUT_CME starting at 2023-02-02. | 2023-02-08 18:10:35.467 HD Request # 1 | Writing historical Daily data to the file 6BH23_FUT_CME.dly. | 2023-02-08 18:10:35.469 HD Request # 1 | Bytes received: 291 | 2023-02-08 18:10:35.527 HD Request # 1 | Received 5 Daily data records from 2023-02-02 00:00:00 to 2023-02-07 00:00:00 (6.0 days) and wrote 4 records for 6BH23_FUT_CME | 2023-02-08 18:10:35.527 HD Request # 1 | Completion time: 3s. | 2023-02-08 18:10:35.528 HD Request # 1 | Daily data download complete for 6BH23_FUT_CME. Unique request ID: 1 | 2023-02-08 18:10:35.528 Removing historical data download ID 1. | 2023-02-08 18:10:35.528 Triggering next historical data download in queue. | 2023-02-08 18:10:35.528 No download requests in the queue to start downloads for. | 2023-02-08 18:10:35.528 6BH23_FUT_CME [CV-D] 5 Min #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-02-08 18:10:35.578 6BH23_FUT_CME [CV] 5 Min #1 | Reloading chart. | 2023-02-08 18:10:35.580 6BH23_FUT_CME [CV] 5 Min #1 | Reloading chart. | 2023-02-08 18:10:35.733 6BH23_FUT_CME [CV] 5 Min #1 | Waiting for historical downloads to complete with the IDs: 9, | 2023-02-08 18:10:35.782 6BH23_FUT_CME [CV-D] #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-02-08 18:10:35.787 6BH23_FUT_CME [CV] #3 | Reloading chart. | 2023-02-08 18:10:35.788 HD Request # 2 | Receiving Intraday data for 6BU20_FUT_CME starting at 2020-05-28 01:53:46.000000 | 2023-02-08 18:10:35.845 6BH23_FUT_CME [CV] #3 | StartDateTimeForLoadingOrderFills: 2023-01-25 17:25:28 | 2023-02-08 18:10:35.853 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2023-02-08 18:10:35.860 Teton CME Order Routing | Sending logon request message. | 2023-02-08 18:10:35.860 6BH23_FUT_CME [CV] #3 | Reloading chart. | 2023-02-08 18:10:36.290 6BH23_FUT_CME [CV] #3 | StartDateTimeForLoadingOrderFills: 2023-01-25 17:25:28 | 2023-02-08 18:10:36.354 Teton CME Order Routing | Received logon response. | 2023-02-08 18:10:36.673 Teton CME Order Routing | Server Name: SC DTC Server. Build=44641. | 2023-02-08 18:10:36.673 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2023-02-08 18:10:36.673 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2023-02-08 18:10:36.673 Teton CME Order Routing | Trading is supported. | 2023-02-08 18:10:36.673 Teton CME Order Routing | Order cancel and replace is supported. | 2023-02-08 18:10:36.673 Teton CME Order Routing | OCO Orders supported. | 2023-02-08 18:10:36.673 Teton CME Order Routing | Bracket Orders supported. | 2023-02-08 18:10:36.673 Teton CME Order Routing | Connected to server complete. | 2023-02-08 18:10:36.673 Triggering next historical data download in queue. | 2023-02-08 18:10:36.674 Triggering next historical data download in queue. | 2023-02-08 18:10:36.674 Triggering next historical data download in queue. | 2023-02-08 18:10:36.674 Triggering next historical data download in queue. | 2023-02-08 18:10:36.674 Updated verified funded futures trading account ending date to: 2023-03-10 18:10:36 | 2023-02-08 18:10:36.674 Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2023-02-08 18:10:36.674 No download requests in the queue to start downloads for. | 2023-02-08 18:10:36.674 No download requests in the queue to start downloads for. | 2023-02-08 18:10:36.674 No download requests in the queue to start downloads for. | 2023-02-08 18:10:36.674 Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 00:00:00.000000 | 2023-02-08 18:10:36.701 6BH23_FUT_CME [CV] 5 Min #1 | StartDateTimeForLoadingOrderFills: 2022-12-15 23:00:00 | 2023-02-08 18:10:36.740 Mapping 6BH23_FUT_CME to 6BH23. Service code: cme | 2023-02-08 18:10:36.894 Using symbol data fast lookup vector | 2023-02-08 18:10:36.894 SC Data - All Services | Starting real-time market data updates for: 6BH23_FUT_CME (6BH23). ID: 1 Service code: cme | 2023-02-08 18:10:36.895 SC Data - All Services | Connecting to the server ds28-2.sierracharts.com. Port 443 | 2023-02-08 18:10:36.895 DTC Client socket (3) | Creating socket. | 2023-02-08 18:10:36.896 DTC Client socket (3) | New receive buffer size: 5242880 | 2023-02-08 18:10:36.896 DTC Client socket (3) | Connecting to IP: 142.215.18.148. | 2023-02-08 18:10:36.896 SC Data - All Services | Requesting security definition data for: 6BH23_FUT_CME (6BH23). ID: 1 | 2023-02-08 18:10:36.896 Added historical Intraday data request for 6BH23_FUT_CME to the queue. | 2023-02-08 18:10:36.897 Intraday data recording state for symbol 6BH23_FUT_CME is set to download 'Pending'. | 2023-02-08 18:10:36.897 Triggering next historical data download in queue. | 2023-02-08 18:10:36.897 Updated verified funded futures trading account ending date to: 2023-03-10 18:10:36 | 2023-02-08 18:10:36.967 Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=44488 | 2023-02-08 18:10:36.989 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: 6BH23_FUT_CME | 2023-02-08 18:10:37.193 Teton CME Order Routing | Received security definition for symbol 6BH23_FUT_CME | 2023-02-08 18:10:37.193 SC Data - All Services | Network connection to server complete. | 2023-02-08 18:10:37.197 SC Data - All Services | Starting socket receive thread. | 2023-02-08 18:10:37.197 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2023-02-08 18:10:37.197 SC Data - All Services | Setting DTC encoding to Binary VLS | 2023-02-08 18:10:37.522 SC Data - All Services | Sending logon request message. | 2023-02-08 18:10:37.522 SC Data - All Services | Received logon response. | 2023-02-08 18:10:38.877 SC Data - All Services | Server Name: SC Realtime Server. | 2023-02-08 18:10:38.877 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2023-02-08 18:10:38.877 SC Data - All Services | Successfully connected. | 2023-02-08 18:10:38.877 SC Data - All Services | Trading is not supported. | 2023-02-08 18:10:38.877 SC Data - All Services | Restarting real-time data updates for symbol: 6BH23_FUT_CME -> 6BH23 | 2023-02-08 18:10:38.877 SC Data - All Services | Received security definition for symbol 6BH23_FUT_CME | 2023-02-08 18:10:39.218 Requesting market depth updates for: 6BH23_FUT_CME if supported. | 2023-02-08 18:10:41.676 SC Data - All Services | Clearing market depth for 6BH23_FUT_CME | 2023-02-08 18:10:43.255 HD Request # 2 | Timestamp of first Intraday data file record written: 2020-05-28 01:53:46.000000. | 2023-02-08 18:10:46.990 The message log has been sent to support. | 2023-02-08 18:12:21.726 * HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (4) | Creating socket. Using TLS 1.2. | 2023-02-08 18:12:21.726 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (4) | New receive buffer size: 32768 | 2023-02-08 18:12:21.726 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (4) | Connecting to IP: 95.216.233.104. | 2023-02-08 18:12:21.727 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2023-02-08 18:12:24.289 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (4) | CloseSocket call. | 2023-02-08 18:12:24.557 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (4) | Shutdown started. Waiting for graceful close. | 2023-02-08 18:12:24.557 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (4) | Socket gracefully closed by remote side. | 2023-02-08 18:12:24.801 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (4) | Closed. | 2023-02-08 18:12:24.801 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (4) | Creating socket. Using TLS 1.2. | 2023-02-08 18:15:03.968 The message log has been sent to support. | 2023-02-08 18:15:03.968 * HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (4) | New receive buffer size: 32768 | 2023-02-08 18:15:03.968 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (4) | Connecting to IP: 95.216.233.104. | 2023-02-08 18:15:03.968 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2023-02-08 18:15:06.483 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (4) | CloseSocket call. | 2023-02-08 18:15:06.740 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (4) | Shutdown started. Waiting for graceful close. | 2023-02-08 18:15:06.740 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (4) | Socket gracefully closed by remote side. | 2023-02-08 18:15:06.998 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (4) | Closed. | 2023-02-08 18:15:06.998 Socket (1) | CloseSocket call. | 2023-02-08 18:18:27.760 Socket (1) | Shutdown started. Waiting for graceful close. | 2023-02-08 18:18:27.761 Historical data download thread signaled to stop. | 2023-02-08 18:18:27.761 HD Request # 2 | Received 3262933 Intraday data records from 2020-05-28 01:53:46.000000 to 2020-09-14 14:15:06.073000 (109.5 days) and wrote 3262933 records for 6BU20_FUT_CME | 2023-02-08 18:18:27.763 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2020-09-14 14:15:06.073000 | 2023-02-08 18:18:27.786 HD Request # 2 | Completion time: 7m 54s. | 2023-02-08 18:18:27.786 HD Request # 2 | Intraday data download complete for 6BU20_FUT_CME. Unique request ID: 2 | 2023-02-08 18:18:27.786 Removing historical data download ID 2. | 2023-02-08 18:18:27.786 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2023-02-08 18:18:27.786 Triggering next historical data download in queue. | 2023-02-08 18:18:27.786 Initiating new historical data download for 6BU20_FUT_CME to get the latest data since the download was started while not connected to primary service. | 2023-02-08 18:18:27.786 Added historical Intraday data request for 6BU20_FUT_CME to the queue. | 2023-02-08 18:18:27.786 Mapping 6BU20_FUT_CME to 6BU20. Service code: cme | 2023-02-08 18:18:27.786 HD Request # 3 | Downloading Intraday chart data for 6BU20_FUT_CME to the file 6BU20_FUT_CME.scid. Service: cme | 2023-02-08 18:18:27.786 HD Request # 3 | Download start date-time: 2020-09-14 14:15:06.000000. File last date-time: 2020-09-14 14:15:06.073000 | 2023-02-08 18:18:27.788 HD Request # 3 | Using server: ds28.sierracharts.com port 10149 | 2023-02-08 18:18:27.788 Socket (4) | Creating socket. | 2023-02-08 18:18:27.832 Socket (4) | New receive buffer size: 5242880 | 2023-02-08 18:18:27.832 Socket (4) | Connecting to IP: 142.215.18.147. | 2023-02-08 18:18:27.832 Socket (1) | Socket gracefully closed by remote side. | 2023-02-08 18:18:28.074 Socket (1) | Closed. | 2023-02-08 18:18:28.074 HD Request # 3 | Setting DTC encoding to Binary VLS | 2023-02-08 18:18:28.427 HD Request # 3 | Sending historical data logon request message. | 2023-02-08 18:18:28.427 HD Request # 3 | Requesting Intraday data. Start date-time: 2020-09-14 14:15:06. Record interval: 0. Symbol: 6BU20 | 2023-02-08 18:18:29.236 HD Request # 3 | Decompressing data. | 2023-02-08 18:18:29.574 HD Request # 3 | Receiving Intraday data for 6BU20_FUT_CME starting at 2020-09-14 14:15:06.073000 | 2023-02-08 18:18:29.575 Socket (4) | CloseSocket call. | 2023-02-08 18:18:29.575 Historical data download thread signaled to stop. | 2023-02-08 18:18:29.575 HD Request # 3 | Received 1 Intraday data record from 2020-09-14 14:15:06.073000 to 2020-09-14 14:15:06.073000 (0.0 seconds) and wrote 0 records for 6BU20_FUT_CME | 2023-02-08 18:18:29.575 Socket (4) | Shutdown started. Waiting for graceful close. | 2023-02-08 18:18:29.576 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2020-09-14 14:15:06.073000 | 2023-02-08 18:18:29.580 HD Request # 3 | Completion time: 2s. | 2023-02-08 18:18:29.581 HD Request # 3 | Intraday data download complete for 6BU20_FUT_CME. Unique request ID: 22 | 2023-02-08 18:18:29.581 Removing historical data download ID 22. | 2023-02-08 18:18:29.581 Real-time Intraday chart data file updates started for 6BU20_FUT_CME | 2023-02-08 18:18:29.581 Intraday chart data file opened for 6BU20_FUT_CME | 2023-02-08 18:18:29.581 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2023-02-08 18:18:29.581 Triggering next historical data download in queue. | 2023-02-08 18:18:29.581 Mapping 6BM21_FUT_CME to 6BM21. Service code: cme | 2023-02-08 18:18:29.581 HD Request # 4 | Downloading Intraday chart data for 6BM21_FUT_CME to the file 6BM21_FUT_CME.scid. Service: cme | 2023-02-08 18:18:29.582 HD Request # 4 | Download start date-time: 2021-04-30 15:03:01.000000. File last date-time: 2021-04-30 15:03:01.261000 | 2023-02-08 18:18:29.584 HD Request # 4 | Using server: ds23.sierracharts.com port 10150 | 2023-02-08 18:18:29.584 Socket (1) | Creating socket. | 2023-02-08 18:18:29.585 Socket (1) | New receive buffer size: 5242880 | 2023-02-08 18:18:29.585 Socket (1) | Connecting to IP: 142.215.17.190. | 2023-02-08 18:18:29.585 Socket (4) | Socket gracefully closed by remote side. | 2023-02-08 18:18:29.873 Socket (4) | Closed. | 2023-02-08 18:18:29.873 HD Request # 4 | Setting DTC encoding to Binary VLS | 2023-02-08 18:18:31.071 HD Request # 4 | Sending historical data logon request message. | 2023-02-08 18:18:31.072 HD Request # 4 | Requesting Intraday data. Start date-time: 2021-04-30 15:03:01. Record interval: 0. Symbol: 6BM21 | 2023-02-08 18:18:31.883 HD Request # 4 | Decompressing data. | 2023-02-08 18:18:32.233 HD Request # 4 | Receiving Intraday data for 6BM21_FUT_CME starting at 2021-04-30 15:03:01.090000 | 2023-02-08 18:18:33.844 HD Request # 4 | Timestamp of first Intraday data file record written: 2021-04-30 15:03:01.821000. | 2023-02-08 18:18:40.378 Socket (1) | CloseSocket call. | 2023-02-08 18:22:13.337 Historical data download thread signaled to stop. | 2023-02-08 18:22:13.337 Socket (1) | Shutdown started. Waiting for graceful close. | 2023-02-08 18:22:13.337 HD Request # 4 | Received 1416924 Intraday data records from 2021-04-30 15:03:01.090000 to 2021-06-14 13:38:31.121000 (44.9 days) and wrote 1416913 records for 6BM21_FUT_CME | 2023-02-08 18:22:13.338 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2021-06-14 13:38:31.121000 | 2023-02-08 18:22:13.391 HD Request # 4 | Completion time: 3m 44s. | 2023-02-08 18:22:13.391 HD Request # 4 | Intraday data download complete for 6BM21_FUT_CME. Unique request ID: 3 | 2023-02-08 18:22:13.391 Removing historical data download ID 3. | 2023-02-08 18:22:13.391 Real-time Intraday chart data file updates started for 6BM21_FUT_CME | 2023-02-08 18:22:13.391 Intraday chart data file opened for 6BM21_FUT_CME | 2023-02-08 18:22:13.391 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2023-02-08 18:22:13.391 Triggering next historical data download in queue. | 2023-02-08 18:22:13.391 Mapping 6BU21_FUT_CME to 6BU21. Service code: cme | 2023-02-08 18:22:13.392 HD Request # 5 | Downloading Intraday chart data for 6BU21_FUT_CME to the file 6BU21_FUT_CME.scid. Service: cme | 2023-02-08 18:22:13.392 HD Request # 5 | Download start date-time: 2021-05-27 00:00:00.000000. File last date-time: 00:00:00.000000 | 2023-02-08 18:22:13.394 HD Request # 5 | Using server: ds26.sierracharts.com port 10149 | 2023-02-08 18:22:13.394 Socket (4) | Creating socket. | 2023-02-08 18:22:13.395 Socket (4) | New receive buffer size: 5242880 | 2023-02-08 18:22:13.395 Socket (4) | Connecting to IP: 142.215.17.188. | 2023-02-08 18:22:13.395 Socket (1) | Socket gracefully closed by remote side. | 2023-02-08 18:22:13.654 Socket (1) | Closed. | 2023-02-08 18:22:13.654 HD Request # 5 | Setting DTC encoding to Binary VLS | 2023-02-08 18:22:14.028 HD Request # 5 | Sending historical data logon request message. | 2023-02-08 18:22:14.028 HD Request # 5 | Requesting Intraday data. Start date-time: 2021-05-27 00:00:00. Record interval: 0. Symbol: 6BU21 | 2023-02-08 18:22:14.856 HD Request # 5 | Decompressing data. | 2023-02-08 18:22:15.330 HD Request # 5 | Receiving Intraday data for 6BU21_FUT_CME starting at 2021-05-27 00:19:31.491000 | 2023-02-08 18:22:15.331 HD Request # 5 | Timestamp of first Intraday data file record written: 2021-05-27 00:19:31.491000. | 2023-02-08 18:22:17.646 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-08 23:51:07] |
| John - SC Support - Posts: 39362 |
|
Initially in your log it shows that you had the wrong symbols, but then it looks like you updated the symbols and after that you are getting the data just fine. Are you still having an issue? If so, what is the symbol for one chart for which you are having a problem? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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