Support Board
Date/Time: Tue, 26 Nov 2024 22:24:11 +0000
How to check account activity for additional service balance?
View Count: 1128
| [2014-06-09 11:42:02] |
| User51760 - Posts: 108 |
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Hello Support Team, where can I check payments/fees dispatched from my additional service balance? My balance is not matching my Market Data Feed Features and Exchanges Monthly Cost and I need to figure out the account activity. Thank you for your answer, Best, Chris |
| [2014-06-09 16:26:39] |
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We will manually provide this information to you by email and we will be developing the capability to view all of the Additional Services transactions.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-25 14:30:22] |
| conr - Posts: 204 |
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I have package 3 and and use Transact/Sierra data feed charting ES. Is the CME fee, {I believe it's approx. $38/ month), automatically withdrawn from my available balance the first of each month?
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| [2014-06-25 16:21:26] |
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The fees for the Sierra Chart Exchange Data Feed are deducted at the beginning of the month. They are deducted against the Additional Services Balance, so make sure that is topped up sufficiently just before the end of the month. You can see your balance here: https://www.sierrachart.com/usercp.php?page=MarketDataFeedFeatures For your account you will be charged 38.25USD at the beginning of the month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-06-25 16:22:12
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