Support Board
Date/Time: Fri, 29 Nov 2024 12:49:30 +0000
Edit Trade Account - Can't find this window anymore
View Count: 431
| [2023-02-04 16:28:05] |
| Rui S - Posts: 190 |
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Hello Support, I can't find the window "Edit Trade Account" anymore. Is that me or is it not available anymore? Thank you. |
 Trade Account Settings Window.png / V - Attached On 2023-02-04 16:27:38 UTC - Size: 52.99 KB - 81 views |
| [2023-02-04 17:27:08] |
| Sierra_Chart Engineering - Posts: 17226 |
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That is only available for Simulated Futures Trading Accounts: Simulated Futures Trading Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-04 18:19:19] |
| Rui S - Posts: 190 |
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Thank you for your reply. So you mean it is not available anymore, because it used to be available in previous versions of SC for my Teton account. Please update the related information, to save users time searching for something that doesn't exist and to save your time as well answering to questions like mine. Thank you. |
| [2023-02-05 12:21:13] |
| Sierra_Chart Engineering - Posts: 17226 |
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You certainly cannot edit the account in the case of a live Teton account, but you can see the settings. And what is the related information you are referring to? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-05 13:01:12] |
| Rui S - Posts: 190 |
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You certainly cannot edit the account in the case of a live Teton account, but you can see the settings.
Thank you for you reply. That´s exactly my point. I know I cannot edit the account nor I did want to, but I wanted to review my account's current settings (e.g. margin - max. number of contracts I can trade) and also check the updated trade fees for 2023. Checking it directly from SC menu was definitely simpler than emailing my broker back and forth. But I can live with that, no worries. Thanks again. Date Time Of Last Edit: 2023-02-05 13:02:25
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| [2023-02-05 18:03:54] |
| Sierra_Chart Engineering - Posts: 17226 |
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Here are the instructions: Trade Account and Risk Management: Edit Trade Account Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-05 21:30:12] |
| Rui S - Posts: 190 |
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Here are the instructions:
Trade Account and Risk Management: Edit Trade Account Sorry, you lost me here. Do you mean that I can have access to the window "Edit Trade Account" again? If the answer is yes, should I then upgrade for the latest release? Thank you. |
| [2023-02-06 02:46:37] |
| Sierra_Chart Engineering - Posts: 17226 |
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You should update but that is not necessary. What is the exact problem you are having when you follow the instructions? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-02-06 02:46:54
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| [2023-02-06 16:51:26] |
| Rui S - Posts: 190 |
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My problem is I can't find the "Edit Trade Account" window (see attached picture). Will you please tell me the path to get there? Thank you. |
| Trade Account Settings Window.png / V - Attached On 2023-02-06 16:51:16 UTC - Size: 52.99 KB - 73 views |
| [2023-02-06 22:27:45] |
| John - SC Support - Posts: 36350 |
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The instructions as the are given at the above link give you the precise directions to get to the window to edit your Trade Account. First - in order to have access to that window, you need to have your Current Selected Service set to one of the following: - Trading Evaluator - Trading Evaluator - Delayed - Teton CME Order Routing Any other setting will only show you the Account Balances window and you will not be able to edit the settings. Please follow the instructions and if you have an issue in the process, let us know what it is (which step in particular is not working for you). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-07 12:04:07] |
| Rui S - Posts: 190 |
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Hi John, Thank you for your reply and your patience. I was doing it wrong, of course. I was trying to find the "Edit Trade Account" window directly from the "Global Settings / Data/Trade Service Settings" menu, instead of going through the "Trade Account Monitor". My apologies. Thank you. |
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