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Support Board

Date/Time: Fri, 29 Nov 2024 03:55:27 +0000

How to Post a Message for Support

Data subscription

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[2023-02-03 15:14:07] #1 [Go To First Post]
User505988 - Posts: 3
Hello i have a big problem when I open my profile. I have à blank space and I have the follwing message "service client does not support market data subscriptions ,click for symbol information" https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=75905

[2023-02-03 17:56:05] #2 [Go To First Post]
John - SC Support - Posts: 36350
What is the setting of Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service set to? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-02-03 22:05:51] #3 [Go To First Post]
User505988 - Posts: 3
It sets to trading evaluator[trading]

[2023-02-03 22:31:01] #4 [Go To First Post]
John - SC Support - Posts: 36350
You are only setup to get the Delayed Streaming Data. As such, you need to set the Current Selected Service to Trading Evaluator - Delayed. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-02-03 23:04:28] #5 [Go To First Post]
User505988 - Posts: 3
What delay data means? Does it mean I will not have the data on real time?

[2023-02-06 15:55:45] #6 [Go To First Post]
John - SC Support - Posts: 36350
Refer to the information for our Delayed Streaming Data at the following link: Delayed Exchange Data Feed If you want real-time data, then you will need to be on one of the Integrated Packages and pay the exchange fees. Refer to the information for our Denali Exchange Data Feed here: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-03-07 20:27:32] #7 [Go To First Post]
Tin43 - Posts: 90
Hi John... I recently renew my service (Package 10). I'm struggling to load a chartobook from a course I bought. There are "configured" chartbooks to CL and ES futures. the problem is that i found the exact same message as to OP in this post when i try to load any of those 2 chartbooks.. I set my sim trading to Trading evaluator delayed. What am i missing? Apologies for my English.

[2023-03-07 23:08:59] #8 [Go To First Post]
John - SC Support - Posts: 36350
After you open the Chartbooks select Edit >> Translate Symbols to Current Service. Most likely the charts in those chartbooks are not setup with the symbols you need for the Trading Evaluator. This is not unusual, as every service uses a different symbol. If you prefer to write in your native language, you are free to do so. We use Google Translate to translate messages into English for us. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-03-08 08:00:05] #9 [Go To First Post]
Tin43 - Posts: 90
Thank you so much. That worked!! I will do the effort to write in English. I imagine you have hundreds of queries a day or so.. I will try to ease a little bit that so you dont waste time translating. BIG thanks as always.

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