Support Board
Date/Time: Fri, 29 Nov 2024 14:43:44 +0000
Download Failed
View Count: 331
| [2023-02-01 17:54:17] |
| Rui S - Posts: 190 |
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Hello SC Support, With SC Evaluator I can't download data for daily charts with the following CBOT Futures: 2YY, 5YY and 30y. I can download data with 10Y though. Also, I can download daily data for all these 4 instruments with my Teton account. It is just failing with SC Evaluator Service. I have tried every "normal" solutions to no avail. Will you help me, please? |
 Charts after loading atempt.jpg / V - Attached On 2023-02-01 17:52:38 UTC - Size: 116.52 KB - 78 views Download Failed Message.jpg / V - Attached On 2023-02-01 17:52:48 UTC - Size: 20.26 KB - 77 views |
| [2023-02-02 14:25:40] |
| Sierra_Chart Engineering - Posts: 17228 |
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We will check on this and resolve.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-02-02 14:25:44
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| [2023-02-02 17:34:32] |
| Sierra_Chart Engineering - Posts: 17228 |
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This is now resolved. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After that: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-02 17:45:00] |
| Rui S - Posts: 190 |
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It's perfect now. Thank you. |
| [2023-02-02 21:24:49] |
| Sierra_Chart Engineering - Posts: 17228 |
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The reason the particular service makes a difference is because each service has its own Symbol Settings and they were not correctly set to download historical daily data from the right source for these symbols for the trading evaluator services.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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