Support Board
Date/Time: Fri, 29 Nov 2024 14:49:03 +0000
connection and data not appearing on chartbooks
View Count: 271
| [2023-02-01 02:33:36] |
| itrade4bklyn - Posts: 3 |
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no data is appearing on my chartbooks... also i was told by the maker (g7fx) of the chartbooks that i only need service package 5 to use the chart books... i was told by your staff before that i needed service package 11 to use the chartbooks... can you please verify?
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| [2023-02-01 05:42:45] |
| Sierra_Chart Engineering - Posts: 17228 |
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The required Service Package depends upon whether you require real-time data and for what symbols. You will need service package 11 for Real time CME Group data. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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