Support Board
Date/Time: Fri, 29 Nov 2024 14:36:17 +0000
Trading Evaluator issue this morning
View Count: 395
| [2023-01-30 16:11:16] |
| User414533 - Posts: 106 |
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Trading evaluator issue this morning around 9:50 am CST. Order changes were rejected even though parent was filled. Stoploss and limit order line said, "order sent" and just hung there... had to flatten. I sent you my message log for review. Thanks. |
| [2023-01-30 16:13:50] |
| User414533 - Posts: 106 |
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TradeActivity files query time: 0.283573 seconds. Entries: 0. Current queries: 2 | 2023-01-30 09:20:03.375 TradeActivity files query time: 0.001745 seconds. Entries: 4. Current queries: 1 | 2023-01-30 09:20:03.377 Trading Evaluator | Requesting trade accounts from server. | 2023-01-30 09:20:10.531 TradeActivity files query time: 0.002078 seconds. Entries: 0. Current queries: 1 | 2023-01-30 09:20:10.533 Trading Evaluator | Performing query for most recent order fills Date-Time for Trade Account: EvalAcct1. | 2023-01-30 09:20:10.564 Trading Evaluator | Performing query for most recent account balances Date-Time for Trade Account: EvalAcct1. | 2023-01-30 09:20:10.564 Trading Evaluator | Performing query for most recent order fills Date-Time for Trade Account: EvalAcct2. | 2023-01-30 09:20:10.564 Trading Evaluator | Performing query for most recent account balances Date-Time for Trade Account: EvalAcct2. | 2023-01-30 09:20:10.564 Trading Evaluator | Received 2 accounts from service. | 2023-01-30 09:20:10.564 TradeActivity files query time: 0.007169 seconds. Entries: 0. Current queries: 4 | 2023-01-30 09:20:10.571 Trading Evaluator | Requesting historical order fills for account EvalAcct1. Start Date-Time UTC: 2023-01-12 15:51:47 | 2023-01-30 09:20:10.571 TradeActivity files query time: 0.003351 seconds. Entries: 0. Current queries: 3 | 2023-01-30 09:20:10.574 Trading Evaluator | Requesting historical account balances for account EvalAcct1. Start date-time UTC: 2023-01-12 15:51:41 | 2023-01-30 09:20:10.574 TradeActivity files query time: 0.001785 seconds. Entries: 0. Current queries: 2 | 2023-01-30 09:20:10.576 Trading Evaluator | Requesting historical order fills for account EvalAcct2. Start Date-Time UTC: 2023-01-12 15:35:41 | 2023-01-30 09:20:10.576 TradeActivity files query time: 0.001774 seconds. Entries: 0. Current queries: 1 | 2023-01-30 09:20:10.578 Trading Evaluator | Requesting historical account balances for account EvalAcct2. Start date-time UTC: 2023-01-12 15:35:36 | 2023-01-30 09:20:10.578 Trading Evaluator | Received 1 order fills for account: EvalAcct1. Inserting the ones that do not exist. | 2023-01-30 09:20:10.683 RemoveDuplicateFillActivity | TradeAccount: EvalAcct1. DatesOfRecordsToInsert: 2023-01-12, . MostRecentFileNameSearched: TradeActivityLog_2023-01-12_UTC.EvalAcct1.data. DuplicateRecordsRemovedCount: 1. OriginalRecordsToInsertCount: 1. RecordsToInsertCount: 0 | 2023-01-30 09:20:10.688 TradeActivity files query time: 0.004685 seconds. Entries: 0. Current queries: 1 | 2023-01-30 09:20:10.688 Trading Evaluator | Received 2 historical account balance updates for account: EvalAcct1. Inserting. | 2023-01-30 09:20:10.765 Trading Evaluator | Received 0 order fills for account: EvalAcct2. Inserting the ones that do not exist. | 2023-01-30 09:20:10.765 Trading Evaluator | Received 2 historical account balance updates for account: EvalAcct2. Inserting. | 2023-01-30 09:20:10.765 Trading Evaluator | Requesting Trade Positions data. | 2023-01-30 09:20:10.790 TradeActivity files query time: 0.243956 seconds. Entries: 0. Current queries: 1 | 2023-01-30 09:20:46.959 TradeActivity files query time: 0.010349 seconds. Entries: 100. Current queries: 2 | 2023-01-30 09:20:47.026 TradeActivity files query time: 0.010285 seconds. Entries: 100. Current queries: 3 | 2023-01-30 09:20:47.290 TradeActivity files query time: 0.012010 seconds. Entries: 78. Current queries: 4 | 2023-01-30 09:20:47.605 TradeActivity files query time: 0.012773 seconds. Entries: 100. Current queries: 1 | 2023-01-30 09:20:48.114 TradeActivity files query time: 0.009004 seconds. Entries: 78. Current queries: 1 | 2023-01-30 09:20:50.591 TradeActivity files query time: 0.010208 seconds. Entries: 100. Current queries: 1 | 2023-01-30 09:20:53.091 TradeActivity files query time: 0.010356 seconds. Entries: 100. Current queries: 2 | 2023-01-30 09:20:53.208 SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-01-30 09:20:54.271 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2023-01-30 09:20:54.271 TradeActivity files query time: 0.011116 seconds. Entries: 0. Current queries: 1 | 2023-01-30 09:20:55.106 TradeActivity files query time: 0.001940 seconds. Entries: 4. Current queries: 1 | 2023-01-30 09:20:59.307 TradeActivity files query time: 0.003729 seconds. Entries: 30. Current queries: 1 | 2023-01-30 09:21:03.878 Order modification failed (InternalOrderID) | Price and quantity (4066.50, 1) for order modification are the same as existing order. | ESH23[M] 30 Sec #2 | User order modification. Internal Order ID: 811. Service Order ID: (none). Symbol: ESH23. Account: EvalAcct1 | 2023-01-30 09:50:13.393 * Order modification failed (InternalOrderID) | Price and quantity (4066.50, 1) for order modification are the same as existing order. | ESH23[M] 30 Sec #2 | User order modification. Internal Order ID: 811. Service Order ID: (none). Symbol: ESH23. Account: EvalAcct1 | 2023-01-30 09:50:19.493 * Order modification failed (InternalOrderID) | Price and quantity (4066.50, 1) for order modification are the same as existing order. | ESH23[M] 30 Sec #2 | User order modification. Internal Order ID: 811. Service Order ID: (none). Symbol: ESH23. Account: EvalAcct1 | 2023-01-30 09:50:35.154 * Requesting order status for non-responsive order. Time since last action: 62.7 seconds | Symbol: ESH23 | TradeAccount: EvalAcct1 | InternalOrderID: 810 | Current Status: Order Sent | 2023-01-30 09:51:13.226 * Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 810. Service Order ID: (none). Symbol: ESH23. Account: EvalAcct1 | 2023-01-30 09:51:43.115 * Not connected to the Trading service. Select 'File >> Connect to Data Feed' to connect. You may need to reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed' | 2023-01-30 09:52:13.446 * Trading Evaluator | Requesting trade accounts from server. | 2023-01-30 09:52:13.625 TradeActivity files query time: 0.007247 seconds. Entries: 0. Current queries: 1 | 2023-01-30 09:52:13.632 Trading Evaluator | Performing query for most recent order fills Date-Time for Trade Account: EvalAcct1. | 2023-01-30 09:52:13.664 Trading Evaluator | Performing query for most recent account balances Date-Time for Trade Account: EvalAcct1. | 2023-01-30 09:52:13.664 Trading Evaluator | Performing query for most recent order fills Date-Time for Trade Account: EvalAcct2. | 2023-01-30 09:52:13.664 Trading Evaluator | Performing query for most recent account balances Date-Time for Trade Account: EvalAcct2. | 2023-01-30 09:52:13.664 Trading Evaluator | Received 2 accounts from service. | 2023-01-30 09:52:13.664 TradeActivity files query time: 0.004147 seconds. Entries: 0. Current queries: 4 | 2023-01-30 09:52:13.668 TradeActivity files query time: 0.000562 seconds. Entries: 0. Current queries: 4 | 2023-01-30 09:52:13.669 TradeActivity files query time: 0.002078 seconds. Entries: 0. Current queries: 4 | 2023-01-30 09:52:13.671 TradeActivity files query time: 0.000268 seconds. Entries: 0. Current queries: 4 | 2023-01-30 09:52:13.671 Trading Evaluator | Requesting historical order fills for account EvalAcct1. Start Date-Time UTC: 2023-01-30 14:50:01 | 2023-01-30 09:52:13.690 Trading Evaluator | Requesting historical account balances for account EvalAcct1. Start date-time UTC: 2023-01-30 14:49:55 | 2023-01-30 09:52:13.690 Trading Evaluator | Requesting historical order fills for account EvalAcct2. Start Date-Time UTC: 2023-01-12 15:35:41 | 2023-01-30 09:52:13.690 Trading Evaluator | Requesting historical account balances for account EvalAcct2. Start date-time UTC: 2023-01-30 14:20:05 | 2023-01-30 09:52:13.690 Trading Evaluator | Received 1 order fills for account: EvalAcct1. Inserting the ones that do not exist. | 2023-01-30 09:52:13.782 RemoveDuplicateFillActivity | TradeAccount: EvalAcct1. DatesOfRecordsToInsert: 2023-01-30, . MostRecentFileNameSearched: TradeActivityLog_2023-01-30_UTC.EvalAcct1.data. DuplicateRecordsRemovedCount: 1. OriginalRecordsToInsertCount: 1. RecordsToInsertCount: 0 | 2023-01-30 09:52:13.788 TradeActivity files query time: 0.005876 seconds. Entries: 0. Current queries: 1 | 2023-01-30 09:52:13.788 Trading Evaluator | Received 1 historical account balance updates for account: EvalAcct1. Inserting. | 2023-01-30 09:52:13.853 Trading Evaluator | Received 0 order fills for account: EvalAcct2. Inserting the ones that do not exist. | 2023-01-30 09:52:13.853 Trading Evaluator | Received 0 historical account balance updates for account: EvalAcct2. Inserting. | 2023-01-30 09:52:13.853 Trading Evaluator | Requesting Trade Positions data. | 2023-01-30 09:52:13.936 SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-01-30 09:52:14.523 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2023-01-30 09:52:14.523 ESH23[M] 30 Sec #12 | User order entry | Unable to Flatten/Reverse. Position does not exist | Symbol: ESH23 | TradeAccount: EvalAcct2 | 2023-01-30 11:00:14.920 * ESH23[M] 30 Sec #2 | User order entry | Unable to Flatten/Reverse. Position does not exist | Symbol: ESH23 | TradeAccount: EvalAcct1 | 2023-01-30 11:00:17.567 * Here's some info from the trade service log at the time. |
| [2023-01-31 01:44:03] |
| Sierra_Chart Engineering - Posts: 17228 |
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Follow the instructions here for just one order only: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis Once again one order only. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-31 01:44:14
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