Support Board
Date/Time: Fri, 29 Nov 2024 14:43:36 +0000
Denali Data
View Count: 386
| [2023-01-30 01:52:13] |
| User716575 - Posts: 24 |
|
Hi I looks like I'm getting CQG data instead of Denali. I'm not sure what happened. Can I please be changed back to Denali which I have been using for some time now. Thanks.
|
| [2023-01-30 02:07:25] |
| Sierra_Chart Engineering - Posts: 17228 |
|
You should be getting data from the Denali Data Feed. We can check. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-30 03:40:29] |
| User716575 - Posts: 24 |
|
Software version: 2466 64-bit | 2023-01-29 22:32:42.795 OpenGL enabled (ATI Technologies Inc./AMD Radeon HD 6450) | 2023-01-29 22:32:42.799 Primary Thread ID: 10736 | 2023-01-29 22:32:42.799 Usage end date: 2023-02-26 | 2023-01-29 22:32:42.799 Enabled for: Advanced Features 2. | 2023-01-29 22:32:42.799 Enabled for: Sierra Chart Historical Data Service. | 2023-01-29 22:32:42.799 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-01-29 22:32:42.799 Enabled for: Delayed Denali Exchange Data Feed. | 2023-01-29 22:32:42.799 Enabled for exchange2: CME | 2023-01-29 22:32:42.799 Enabled for exchange2: fairx_exchange.data | 2023-01-29 22:32:42.799 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-01-29 22:32:42.799 Current selected Data/Trading service: CQG WebAPI | 2023-01-29 22:32:42.799 Custom symbol settings values: disabled | 2023-01-29 22:32:42.799 Chart Update Interval: 500 | 2023-01-29 22:32:42.799 Intraday Data Storage Time Unit: 0 | 2023-01-29 22:32:42.799 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-01-29 22:32:42.799 2023-01-30 03:32:42 Local computer time in UTC | 2023-01-29 22:32:42.799 2023-01-29 22:32:42 Local computer time in SC Time Zone | 2023-01-29 22:32:42.799 2023-01-25 14:52:06 Server time in UTC | 2023-01-29 22:32:42.799 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-01-29 22:32:42.799 Program path: C:\SierraChart\ | 2023-01-29 22:32:42.799 Data Files path: C:\SierraChart\Data\ | 2023-01-29 22:32:42.799 OS Version Number: 10.0 | 2023-01-29 22:32:42.800 Locale Setting: C | 2023-01-29 22:32:42.800 DLLs: GomBang.dll, sst_ateam.dll, sst_ateam_2151_64.dll, sst_ateam_2273_64.dll, sst_ateam_64.dll, SST_ATEAM_RX_2151_64.dll, SST_ATEAM_RX_64.dll, sst_FreeBundle.dll, sst_FreeBundle_2151.dll, sst_FreeBundle_2151_64.dll, sst_FreeBundle_2273_64.dll, sst_FreeBundle_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2023-01-29 22:32:42.801 Allowed protected custom studies: SST_ATEAM, SST_ATEAM_PS, SST_FreeBundle | 2023-01-29 22:32:42.801 Crash reporter started: true | 2023-01-29 22:32:42.801 File >> Disconnect selected. | 2023-01-29 22:35:06.827 CQG WebAPI | Sending Web API Logoff message. | 2023-01-29 22:35:06.903 CQG WebSocket socket (1) | CloseSocket call. | 2023-01-29 22:35:06.903 CQG WebSocket socket (1) | Max send buffers used during socket life: 3 | 2023-01-29 22:35:06.903 CQG WebSocket socket (1) | Max send buffer size during socket life: 309 | 2023-01-29 22:35:06.903 CQG WebSocket | WebSocket closed. | 2023-01-29 22:35:06.903 CQG WebAPI | WebSocket closed. | 2023-01-29 22:35:06.903 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2023-01-29 22:35:06.903 SC Data - All Services | Waiting for socket receive thread to end | 2023-01-29 22:35:06.904 DTC Client socket (2) | CloseSocket call. | 2023-01-29 22:35:06.905 DTC Client socket (2) | Max send buffers used during socket life: 3 | 2023-01-29 22:35:06.905 DTC Client socket (2) | Max send buffer size during socket life: 348 | 2023-01-29 22:35:06.905 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-29 22:35:06.905 SC Data - All Services | Disconnected from the server. | 2023-01-29 22:35:06.905 CQG WebAPI | Disconnected. | 2023-01-29 22:35:06.906 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2023-01-29 22:35:06.946 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2023-01-29 22:35:06.946 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-01-29 22:35:06.946 DTC Client socket (2) | Closed. | 2023-01-29 22:35:06.946 CQG WebAPI | Connecting to server api.cqg.com | 2023-01-29 22:35:34.788 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2023-01-29 22:35:34.788 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2023-01-29 22:35:34.876 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2023-01-29 22:35:34.877 CQG WebSocket socket (2) | Connecting to IP: 208.48.16.17. | 2023-01-29 22:35:34.877 CQG WebSocket | Opening WebSocket. | 2023-01-29 22:35:35.924 CQG WebSocket | Sending WebSocket handshake. | 2023-01-29 22:35:35.924 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2023-01-29 22:35:36.374 CQG WebSocket | Server header | Connection: upgrade | 2023-01-29 22:35:36.374 CQG WebSocket | Server header | Sec-WebSocket-Accept: LySTIPWz73kowMXJGyPaWvtLffg= | 2023-01-29 22:35:36.374 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2023-01-29 22:35:36.374 CQG WebSocket | Server header | Upgrade: websocket | 2023-01-29 22:35:36.374 CQG WebSocket | Server header | | 2023-01-29 22:35:36.374 CQG WebSocket | Web socket state is now open. | 2023-01-29 22:35:36.374 CQG WebAPI | WebSocket connected. | 2023-01-29 22:35:36.374 CQG WebAPI | Sending market data logon message. | 2023-01-29 22:35:36.375 CQG WebAPI | Base Time: 2023-01-22T14:52:50. 2023-01-22 14:52:50 | 2023-01-29 22:35:36.509 CQG WebAPI | Logon successful. Session Token = KL/ETRc4AzkI2LrnRZ5rrwf+CAYtpfviS+LoLB7VtW8zHIFqNF0eN/bhAffvKinP6HD3Tu9cQw7 | 2023-01-29 22:35:36.509 CQG WebAPI | Connected to server complete. | 2023-01-29 22:35:36.509 Triggering next historical data download in queue. | 2023-01-29 22:35:36.530 Triggering next historical data download in queue. | 2023-01-29 22:35:36.530 Triggering next historical data download in queue. | 2023-01-29 22:35:36.530 Triggering next historical data download in queue. | 2023-01-29 22:35:36.530 Updated verified funded futures trading account ending date to: 2023-03-01 03:35:36 | 2023-01-29 22:35:36.530 CQG WebAPI | Sending Trade Accounts request message. | 2023-01-29 22:35:36.601 No download requests in the queue to start downloads for. | 2023-01-29 22:35:36.601 No download requests in the queue to start downloads for. | 2023-01-29 22:35:36.601 No download requests in the queue to start downloads for. | 2023-01-29 22:35:36.601 No download requests in the queue to start downloads for. | 2023-01-29 22:35:36.601 Mapping F.US.EPH23 to ESH23. Service code: cme | 2023-01-29 22:35:36.604 Using symbol data fast lookup vector | 2023-01-29 22:35:36.604 SC Data - All Services | Starting real-time market data updates for: F.US.EPH23 (ESH23). ID: 1 Service code: cme | 2023-01-29 22:35:36.604 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10048 | 2023-01-29 22:35:36.604 CQG WebAPI | Sending symbol resolution request for F.US.EPH23. ID: 414078 | 2023-01-29 22:35:36.606 SC Data - All Services | Requesting security definition data for: F.US.EPH23 (ESH23). ID: 1 | 2023-01-29 22:35:36.606 Added historical Intraday data request for F.US.EPH23 to the queue. | 2023-01-29 22:35:36.606 Intraday data recording state for symbol F.US.EPH23 is set to download 'Pending'. | 2023-01-29 22:35:36.606 Triggering next historical data download in queue. | 2023-01-29 22:35:36.606 Delaying start of download for F.US.EPH23. | 2023-01-29 22:35:36.619 DTC Client socket (3) | Creating socket. | 2023-01-29 22:35:36.625 DTC Client socket (3) | New receive buffer size: 5242880 | 2023-01-29 22:35:36.625 DTC Client socket (3) | Connecting to IP: 216.1.90.129. | 2023-01-29 22:35:36.626 CQG WebAPI | Received symbol resolution report for symbol F.US.EPH23. Search Symbol: F.US.EPH23. Request ID: 414078. Contract ID: 1. | 2023-01-29 22:35:36.669 CQG WebAPI | Brokerage name: AMP. Account Name: 94319 | 2023-01-29 22:35:36.669 Updated verified funded futures trading account ending date to: 2023-03-01 03:35:36 | 2023-01-29 22:35:36.669 CQG WebAPI | Sending collateral subscribe request. | 2023-01-29 22:35:36.669 SC Data - All Services | Network connection to server complete. | 2023-01-29 22:35:36.670 SC Data - All Services | Starting socket receive thread. | 2023-01-29 22:35:36.670 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-29 22:35:36.670 SC Data - All Services | Setting DTC encoding to Binary VLS | 2023-01-29 22:35:37.067 SC Data - All Services | Sending logon request message. | 2023-01-29 22:35:37.067 DTC Client socket (3) | Socket gracefully closed by remote side. | 2023-01-29 22:35:38.081 SC Data - All Services | Received logon response. | 2023-01-29 22:35:38.176 SC Data - All Services | Server Name: RealTime Server. | 2023-01-29 22:35:38.176 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2023-01-29 22:35:38.176 SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2023-01-29 22:35:38.176 SC Data - All Services | Waiting for socket receive thread to end | 2023-01-29 22:35:38.176 DTC Client socket (3) | CloseSocket call. | 2023-01-29 22:35:38.176 SC Data - All Services | Disconnected from the server. | 2023-01-29 22:35:38.177 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2023-01-29 22:35:38.177 DTC Client socket (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-01-29 22:35:38.177 DTC Client socket (3) | Closed. | 2023-01-29 22:35:38.177 Requesting market depth updates for: F.US.EPH23 if supported. | 2023-01-29 22:35:38.283 Separate subscription for market depth updates not supported. F.US.EPH23 | 2023-01-29 22:35:38.283 CQG WebAPI | Sending positions subscribe request. RequestID: 414080 | 2023-01-29 22:35:40.008 CQG WebAPI | Sending orders subscribe request. RequestID: 414081 | 2023-01-29 22:35:40.009 SC Data - All Services | Connecting to the server ds13.sierracharts.com. Port 443 | 2023-01-29 22:35:42.862 DTC Client socket (3) | Creating socket. | 2023-01-29 22:35:42.878 DTC Client socket (3) | New receive buffer size: 5242880 | 2023-01-29 22:35:42.878 DTC Client socket (3) | Connecting to IP: 162.251.232.244. | 2023-01-29 22:35:42.878 SC Data - All Services | Network connection to server complete. | 2023-01-29 22:35:43.309 SC Data - All Services | Starting socket receive thread. | 2023-01-29 22:35:43.309 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-29 22:35:43.309 SC Data - All Services | Setting DTC encoding to Binary VLS | 2023-01-29 22:35:43.421 SC Data - All Services | Sending logon request message. | 2023-01-29 22:35:43.421 DTC Client socket (3) | Socket gracefully closed by remote side. | 2023-01-29 22:35:44.427 SC Data - All Services | Received logon response. | 2023-01-29 22:35:44.577 SC Data - All Services | Server Name: RealTime Server. | 2023-01-29 22:35:44.577 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2023-01-29 22:35:44.577 SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2023-01-29 22:35:44.577 SC Data - All Services | Waiting for socket receive thread to end | 2023-01-29 22:35:44.577 DTC Client socket (3) | CloseSocket call. | 2023-01-29 22:35:44.578 SC Data - All Services | Disconnected from the server. | 2023-01-29 22:35:44.578 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2023-01-29 22:35:44.578 DTC Client socket (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-01-29 22:35:44.578 DTC Client socket (3) | Closed. | 2023-01-29 22:35:44.578 SC Data - All Services | Connecting to the server ds23-2.sierracharts.com. Port 10048 | 2023-01-29 22:35:48.451 DTC Client socket (3) | Creating socket. | 2023-01-29 22:35:48.467 DTC Client socket (3) | New receive buffer size: 5242880 | 2023-01-29 22:35:48.467 DTC Client socket (3) | Connecting to IP: 142.215.17.187. | 2023-01-29 22:35:48.467 SC Data - All Services | Network connection to server complete. | 2023-01-29 22:35:48.560 SC Data - All Services | Starting socket receive thread. | 2023-01-29 22:35:48.560 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-29 22:35:48.560 SC Data - All Services | Setting DTC encoding to Binary VLS | 2023-01-29 22:35:49.765 SC Data - All Services | Sending logon request message. | 2023-01-29 22:35:49.765 SC Data - All Services | Received logon response. | 2023-01-29 22:35:50.884 SC Data - All Services | Server Name: SC Realtime Server. | 2023-01-29 22:35:50.884 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2023-01-29 22:35:50.884 SC Data - All Services | Successfully connected. | 2023-01-29 22:35:50.884 SC Data - All Services | Trading is not supported. | 2023-01-29 22:35:50.884 SC Data - All Services | Restarting real-time data updates for symbol: F.US.EPH23 -> ESH23. Market Depth data restarted. | 2023-01-29 22:35:50.884 SC Data - All Services | Clearing market depth for F.US.EPH23 | 2023-01-29 22:35:51.335 SC Data - All Services | Received security definition for symbol F.US.EPH23 | 2023-01-29 22:35:51.335 Enabling compression for file: C:\SierraChart\Data\MarketDepthData\F.US.EPH23.2023-01-30.depth. This may take a while. | 2023-01-29 22:35:51.359 File compression enabled. C:\SierraChart\Data\MarketDepthData\F.US.EPH23.2023-01-30.depth. CompressionState=0 | 2023-01-29 22:35:51.359 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\F.US.EPH23.2023-01-30.depth | 2023-01-29 22:35:51.419 HD Request # 19 | Downloading Intraday chart data for F.US.EPH23 to the file F.US.EPH23.scid. Service: cme | 2023-01-29 22:35:56.942 HD Request # 19 | Download start date-time: 2023-01-29 22:35:02.000000. File last date-time: 2023-01-29 22:35:02.382001 | 2023-01-29 22:35:56.943 HD Request # 19 | Using server: ds23.sierracharts.com port 10149 | 2023-01-29 22:35:56.943 Socket (4) | Creating socket. | 2023-01-29 22:35:56.961 Socket (4) | New receive buffer size: 5242880 | 2023-01-29 22:35:56.961 Socket (4) | Connecting to IP: 142.215.17.190. | 2023-01-29 22:35:56.961 HD Request # 19 | Setting DTC encoding to Binary VLS | 2023-01-29 22:35:57.058 HD Request # 19 | Sending historical data logon request message. | 2023-01-29 22:35:57.058 HD Request # 19 | Requesting Intraday data. Start date-time: 2023-01-29 22:35:02. Record interval: 0. Symbol: ESH23 | 2023-01-29 22:35:57.618 HD Request # 19 | Decompressing data. | 2023-01-29 22:35:57.663 HD Request # 19 | Receiving Intraday data for F.US.EPH23 starting at 2023-01-29 22:35:02.381000 | 2023-01-29 22:35:57.664 Socket (4) | CloseSocket call. | 2023-01-29 22:35:57.665 Socket (4) | Shutdown started. Waiting for graceful close. | 2023-01-29 22:35:57.665 Socket (4) | Socket gracefully closed by remote side. | 2023-01-29 22:35:57.714 Socket (4) | Closed. | 2023-01-29 22:35:57.714 Historical data download thread signaled to stop. | 2023-01-29 22:35:58.516 HD Request # 19 | Timestamp of first Intraday data file record written: 2023-01-29 22:35:05.196000. | 2023-01-29 22:35:58.516 HD Request # 19 | Received 164 Intraday data records from 2023-01-29 22:35:02.381000 to 2023-01-29 22:35:52.247016 (49.9 seconds) and wrote 150 records for F.US.EPH23 | 2023-01-29 22:35:58.517 HD Request # 19 | Add time&sales data | Remembered last file record date-time: 2023-01-30 03:35:52.247016 | 2023-01-29 22:35:58.523 Added 8 Time and Sales records to Intraday data file for F.US.EPH23 after download. | 2023-01-29 22:35:58.523 HD Request # 19 | Completion time: 2s. | 2023-01-29 22:35:58.523 HD Request # 19 | Intraday data download complete for F.US.EPH23. Unique request ID: 17 | 2023-01-29 22:35:58.523 Removing historical data download ID 17. | 2023-01-29 22:35:58.523 Real-time Intraday chart data file updates started for F.US.EPH23 | 2023-01-29 22:35:58.523 Intraday chart data file opened for F.US.EPH23 | 2023-01-29 22:35:58.523 HD Request # 19 | Enabling Intraday chart updating for symbol. | 2023-01-29 22:35:58.523 Triggering next historical data download in queue. | 2023-01-29 22:35:58.523 No download requests in the queue to start downloads for. | 2023-01-29 22:35:58.523 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPH23.scid. Thread ID: 7316 | 2023-01-29 22:36:01.496 Chart #7 has tagged chart #2 for full recalculation. Chartbook: Chartbook19.Cht | 2023-01-29 22:36:01.877 Chart #7 has tagged chart #3 for full recalculation. Chartbook: Chartbook19.Cht | 2023-01-29 22:36:01.877 Chart #6 has tagged chart #12 for full recalculation. Chartbook: Chartbook19.Cht | 2023-01-29 22:36:01.890 Chart #6 has tagged chart #8 for full recalculation. Chartbook: Chartbook19.Cht | 2023-01-29 22:36:01.890 Chart #6 has tagged chart #9 for full recalculation. Chartbook: Chartbook19.Cht | 2023-01-29 22:36:01.890 F.US.EPH23[M] 10 Sec #8 | Performing a full recalculation because it has been tagged. Chartbook: Chartbook19.Cht | 2023-01-29 22:36:01.934 F.US.EPH23[M] 500 Trades #3 | Performing a full recalculation because it has been tagged. Chartbook: Chartbook19.Cht | 2023-01-29 22:36:03.345 Chart: F.US.EPH23[M] 500 Trades #3 | Study: ATEAM - Signal Receiver Plot Study - Rectangles | This plot study ID#32 is not connected to the Signal Receiver Connection Study. Check the reference setting and the existence of the connection study. | 2023-01-29 22:36:03.347 * Chart: F.US.EPH23[M] 500 Trades #3 | Study: ATEAM - Signal Receiver Plot Study - Click Marker | This plot study ID#12 is not connected to the Signal Receiver Connection Study. Check the reference setting and the existence of the connection study. | 2023-01-29 22:36:03.397 * F.US.EPH23[M] 1000 Trades #9 | Performing a full recalculation because it has been tagged. Chartbook: Chartbook19.Cht | 2023-01-29 22:36:03.401 F.US.EPH23[M] 500 Trades #2 | Performing a full recalculation because it has been tagged. Chartbook: Chartbook19.Cht | 2023-01-29 22:36:03.953 Chart: F.US.EPH23[M] 500 Trades #2 | Study: ATEAM - Signal Receiver Plot Study - Rectangles | This plot study ID#32 is not connected to the Signal Receiver Connection Study. Check the reference setting and the existence of the connection study. | 2023-01-29 22:36:03.955 * F.US.EPH23 [C][M] Rev. 25t #12 | Performing a full recalculation because it has been tagged. Chartbook: Chartbook19.Cht | 2023-01-29 22:36:05.707 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-01-29 22:37:08.532 CQG WebSocket socket (1) | Closed. | 2023-01-29 22:37:08.532 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2023-01-29 22:37:38.536 |
| [2023-01-30 14:14:12] |
| User716575 - Posts: 24 |
|
Hi did you figure anything out on your end ? Thanks
|
| [2023-01-30 16:22:42] |
| Sierra_Chart Engineering - Posts: 17228 |
|
The data is definitely coming from the Denali Data Feed. SC Data - All Services | Restarting real-time data updates for symbol: F.US.EPH23 -> ESH23. Market Depth data restarted. | 2023-01-29 22:35:50.884
SC Data - All Services | Clearing market depth for F.US.EPH23 | 2023-01-29 22:35:51.335 SC Data - All Services | Received security definition for symbol F.US.EPH23 | 2023-01-29 22:35:51.335 What is the issue you are having? If any. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-30 18:23:48] |
| User716575 - Posts: 24 |
|
I can't see the depth study that is on my 10 second chart and 500 tick. It stopped populating last Thursday. That's why I thought denali wasn't working properly.
|
| [2023-01-30 18:34:20] |
| User716575 - Posts: 24 |
|
It looks like it's fixed now. I had to go back a few versions on the install. The newest version was not working properly with the study. Thnaks for your time.
|
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