Support Board
Date/Time: Wed, 30 Oct 2024 22:56:06 +0000
Broken TPO charts in v2476
View Count: 670
| [2023-01-27 20:48:31] |
| User719512 - Posts: 253 |
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Hi Sierra, Not sure what changed in v2475 (when I first noticed) and now re-checked in v2476 latest version, but TPO charts seems totally broken. See attached for difference in same chart from the 2 versions. Going back to v2466 for now. Please investigate and fix with utmost urgency. Thanks! |
 Sierra busted TPO v2476.png / V - Attached On 2023-01-27 20:47:53 UTC - Size: 331.89 KB - 118 views |
| [2023-01-27 21:09:01] |
| John - SC Support - Posts: 35639 |
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In version 2476, check the color settings for the subgraphs for TPO Letter/Block Color and Value Area Color. See if these are set to black for some reason and then change them to what you want them to be and see if everything looks correct.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-27 21:20:09] |
| User719512 - Posts: 253 |
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Checked, and they are white/blue between both versions. Also, as you can see from the attached pic, only M period is showing, so as expected the white/blue colors are painting, just no other periods except M, but I do get green boxes for SG30 for each period. Same chartbook...switch back to 2466, it works as it has been for many months. Update to v2475+ (unsure on anything between 2467-2474), and it breaks. Date Time Of Last Edit: 2023-01-27 21:22:01
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| TPO v2476.png / V - Attached On 2023-01-27 21:21:51 UTC - Size: 123.7 KB - 94 views |
| [2023-01-27 22:06:00] |
| John - SC Support - Posts: 35639 |
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Please get us the Chartbook that has this issue so we can take a look. Hopefully we will be able to reproduce the issues. Refer to the following for how to attach a Chartbook to a thread: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-27 22:17:14] |
| User719512 - Posts: 253 |
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Attaching chartbook that works as expected in v2466 and does not in v2476. Chart #1 was a new chart originally created in v2476. Chart #2 is from my larger chartbook that I duplicated.
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Attachment Deleted. Private File |
| [2023-01-28 17:46:48] |
| User719512 - Posts: 253 |
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Please also see this issue for more issues in v2476: Text Display for Study and Text Display for Study From Chart broken in v2476 |
| [2023-01-29 04:09:43] |
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Disable Use Open GL for now: Graphics Settings: Use OpenGL for Chart Graphics (Global Settings >> Graphics Settings >> Other) And restart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-29 05:15:12] |
| User719512 - Posts: 253 |
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Hello Sierra, [+] Turning off OpenGL made the charts work. I hope this is not the final solution, as using OpenGL gives me about 2x performance. I am using NVIDIA RTX 2080 with latest driver, 528.24. (Win11 22H2) |
| [2023-01-30 17:47:07] |
| Dan_Pitt - Posts: 2 |
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I am having this issue as well. Rather than turn off OpenGL, I rolled my SC back to the previous version. I have an RTX 2080 Super, and I value the performance it gives me in SC. I can provide screenshots and/or my Chartbook upon request.
Date Time Of Last Edit: 2023-01-30 17:48:33
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| [2023-01-30 18:13:44] |
| User719512 - Posts: 253 |
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It appears this is fixed in pre-release v2477. I would be great if Sierra could update the Version Notes for breaking changes, and new features, etc. on the What's New page at https://www.sierrachart.com/index.php?page=doc/Whats_New.php. The last update there is for v2458. A separator for "Current" and "Pre-Release" would make it easier to know if/when/why one might want to upgrade builds as well.
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| [2023-01-30 18:40:13] |
| THANOS929 - Posts: 23 |
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I also noticed performance issues with open gl and reverted back to previous version.
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