Support Board
Date/Time: Fri, 29 Nov 2024 16:42:46 +0000
Main chart is completely unresponsive
View Count: 288
| [2023-01-27 14:46:40] |
| ssangha84 - Posts: 122 |
|
Hello, I am not sure what happened but I was using the charts just fine today. But all of a sudden my main chart became completely unresponsive. I have a picture attached, when I click the sierra chart logo, the main screen is the white one, and absolutely nothing happens when I click on it. This is happening with both instances. I tried restarting my computer and its still doing the same thing. I tried pressing alt + tab to get to it, and same thing, no response whatsoever.
|
 ChartGlitch.jpg / V - Attached On 2023-01-27 14:46:18 UTC - Size: 251.45 KB - 76 views |
| [2023-01-27 15:31:41] |
| Sierra_Chart Engineering - Posts: 17228 |
|
Restart Sierra Chart, if you have to terminate the process, then do that, and then on the login window disable Open Files on Startup: Sierra Chart - Software Login Instructions: Disabling Automatically Opening Files on Startup And then see if Sierra Chart is responsive without any Chartbooks open. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-27 15:32:24
|
| [2023-01-27 16:36:01] |
| ssangha84 - Posts: 122 |
|
Thank you, I went to Window>Reset windows and that took care of it |
To post a message in this thread, you need to log in with your Sierra Chart account: