Support Board
Date/Time: Fri, 29 Nov 2024 16:41:04 +0000
Trading evaluator updating very slow including priceline(s) not following pricelabel
View Count: 364
| [2023-01-26 13:56:30] |
| User779524 - Posts: 5 |
|
Dear Reader, I am using the trading evaluator for practice and it is very slow to the point when price changes fast it records the wrong situation. I went through my targets without a stoploss and recorded a loss. on 26-01-2023 just after 15:30 I think that this should not be possible. Thank for your answer! |
| [2023-01-26 15:06:40] |
| Sierra_Chart Engineering - Posts: 17228 |
|
We are not observing any problem with the trading evaluator service. We want to make sure you are getting real-time data. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-26 15:18:59] |
| User779524 - Posts: 5 |
|
Dear Reader, I followed the action in the email have sended the message log. Regards, Software version: 2457 64-bit | 2023-01-26 17:12:34.872 Primary Thread ID: 7376 | 2023-01-26 17:12:34.872 Usage end date: 2023-03-29 | 2023-01-26 17:12:34.872 Enabled for: Advanced Features 2. | 2023-01-26 17:12:34.872 Enabled for: Sierra Chart Historical Data Service. | 2023-01-26 17:12:34.872 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-01-26 17:12:34.872 Enabled for: Delayed Denali Exchange Data Feed. | 2023-01-26 17:12:34.872 Enabled for exchange2: CME | 2023-01-26 17:12:34.872 Enabled for exchange2: fairx_exchange.data | 2023-01-26 17:12:34.872 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-01-26 17:12:34.872 Current selected Data/Trading service: Trading Evaluator | 2023-01-26 17:12:34.872 Custom symbol settings values: disabled | 2023-01-26 17:12:34.872 Chart Update Interval: 500 | 2023-01-26 17:12:34.872 Intraday Data Storage Time Unit: 0 | 2023-01-26 17:12:34.872 Time Zone: +02:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) | 2023-01-26 17:12:34.872 2023-01-26 15:12:34 Local computer time in UTC | 2023-01-26 17:12:34.872 2023-01-26 17:12:34 Local computer time in SC Time Zone | 2023-01-26 17:12:34.872 2023-01-26 11:34:09 Server time in UTC | 2023-01-26 17:12:34.872 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-01-26 17:12:34.872 Program path: C:\SierraChart\ | 2023-01-26 17:12:34.872 Data Files path: C:\SierraChart\Data\ | 2023-01-26 17:12:34.872 OS Version Number: 10.0 | 2023-01-26 17:12:34.872 Locale Setting: C | 2023-01-26 17:12:34.872 DLLs: Emoji Trading Order Flow Suite.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, Zyp Free by Zyp_64.dll, Zyp OrderFlow by Zdislav_64.dll, Zyp Trade_Your_Plan_64.dll | 2023-01-26 17:12:34.872 Allowed protected custom studies: zyp_app | 2023-01-26 17:12:34.872 Crash reporter started: true | 2023-01-26 17:12:34.872 File >> Disconnect selected. | 2023-01-26 17:13:47.645 Trading Evaluator | Waiting for socket receive thread to end | 2023-01-26 17:13:47.650 DTC Client socket (3) | CloseSocket call. | 2023-01-26 17:13:47.650 DTC Client socket (3) | Max send buffers used during socket life: 3 | 2023-01-26 17:13:47.650 DTC Client socket (3) | Max send buffer size during socket life: 500 | 2023-01-26 17:13:47.650 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2023-01-26 17:13:47.650 SC Data - All Services | Waiting for socket receive thread to end | 2023-01-26 17:13:47.650 DTC Client socket (1) | CloseSocket call. | 2023-01-26 17:13:47.651 SC Data - All Services | Disconnected from the server. | 2023-01-26 17:13:47.651 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2023-01-26 17:13:47.651 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-01-26 17:13:47.651 DTC Client socket (2) | CloseSocket call. | 2023-01-26 17:13:47.651 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-26 17:13:47.651 SC DTC Delayed Exchange Data | Disconnected from the server. | 2023-01-26 17:13:47.651 Trading Evaluator | Disconnected. | 2023-01-26 17:13:47.651 DTC Client socket (3) | Socket gracefully closed by remote side. | 2023-01-26 17:13:47.801 DTC Client socket (3) | Closed. | 2023-01-26 17:13:47.801 Trading Evaluator | Connecting to the server tradesimulation2.sierracharts.com. Port 11096 | 2023-01-26 17:13:56.485 DTC Client socket (3) | Creating socket. Using TLS 1.2. | 2023-01-26 17:13:56.485 DTC Client socket (3) | New receive buffer size: 5242880 | 2023-01-26 17:13:56.485 DTC Client socket (3) | Connecting to IP: 142.215.17.188. | 2023-01-26 17:13:56.486 Trading Evaluator | Network connection to server complete. | 2023-01-26 17:13:56.636 Trading Evaluator | Starting socket receive thread. | 2023-01-26 17:13:56.636 Trading Evaluator | Sending encoding request to server: Binary VLS. Compression: none | 2023-01-26 17:13:56.636 Trading Evaluator | Setting DTC encoding to Binary VLS | 2023-01-26 17:13:57.111 Trading Evaluator | Sending logon request message. | 2023-01-26 17:13:57.111 Trading Evaluator | Received logon response. | 2023-01-26 17:13:57.815 Trading Evaluator | Server Name: SC DTC Server. Build=44583. | 2023-01-26 17:13:57.815 Trading Evaluator | Server protocol version: 8. Client protocol version: 8 | 2023-01-26 17:13:57.815 Trading Evaluator | Successfully connected. Connected to SC DTC Protocol server. Service=tradesimulation.dtctrading|SymbolSettings=tradesimulation.dtctrading. | 2023-01-26 17:13:57.815 Trading Evaluator | Trading is supported. | 2023-01-26 17:13:57.815 Trading Evaluator | Order cancel and replace is supported. | 2023-01-26 17:13:57.815 Trading Evaluator | OCO Orders supported. | 2023-01-26 17:13:57.815 Trading Evaluator | Bracket Orders supported. | 2023-01-26 17:13:57.815 Trading Evaluator | Connected to server complete. | 2023-01-26 17:13:57.815 Triggering next historical data download in queue. | 2023-01-26 17:13:57.816 Triggering next historical data download in queue. | 2023-01-26 17:13:57.816 Triggering next historical data download in queue. | 2023-01-26 17:13:57.816 Triggering next historical data download in queue. | 2023-01-26 17:13:57.816 Trading Evaluator | Performing query for most recent Order Activity Date-Time. | 2023-01-26 17:13:57.821 No download requests in the queue to start downloads for. | 2023-01-26 17:13:57.821 No download requests in the queue to start downloads for. | 2023-01-26 17:13:57.821 No download requests in the queue to start downloads for. | 2023-01-26 17:13:57.821 No download requests in the queue to start downloads for. | 2023-01-26 17:13:57.821 Trading Evaluator | Requesting historical order activity from server. Start date-time UTC: 2023-01-26 15:04:50.317093 | 2023-01-26 17:13:57.838 Mapping 6BH23 to 6BH23. Service code: cme | 2023-01-26 17:13:58.012 Using symbol data fast lookup vector | 2023-01-26 17:13:58.012 SC Data - All Services | Starting real-time market data updates for: 6BH23 (6BH23). ID: 1 Service code: cme | 2023-01-26 17:13:58.012 SC Data - All Services | Connecting to the server ds28.sierracharts.com. Port 443 | 2023-01-26 17:13:58.012 SC Data - All Services | Requesting security definition data for: 6BH23 (6BH23). ID: 1 | 2023-01-26 17:13:58.012 Added historical Intraday data request for 6BH23 to the queue. | 2023-01-26 17:13:58.012 Intraday data recording state for symbol 6BH23 is set to download 'Pending'. | 2023-01-26 17:13:58.012 Triggering next historical data download in queue. | 2023-01-26 17:13:58.012 DTC Client socket (4) | Creating socket. | 2023-01-26 17:13:58.013 DTC Client socket (4) | New receive buffer size: 5242880 | 2023-01-26 17:13:58.013 DTC Client socket (4) | Connecting to IP: 142.215.18.147. | 2023-01-26 17:13:58.013 Delaying start of download for 6BH23. | 2023-01-26 17:13:58.021 Trading Evaluator | Received final trade activity snapshot. Count=1. No data. TradeAccount=Test_Vince | 2023-01-26 17:13:58.021 Requesting market depth updates for: 6BH23 if supported. | 2023-01-26 17:13:58.101 Separate subscription for market depth updates not supported. 6BH23 | 2023-01-26 17:13:58.101 Mapping M6BH23 to M6BH23. Service code: cme | 2023-01-26 17:13:58.113 SC Data - All Services | Starting real-time market data updates for: M6BH23 (M6BH23). ID: 2 Service code: cme | 2023-01-26 17:13:58.113 SC Data - All Services | Requesting security definition data for: M6BH23 (M6BH23). ID: 2 | 2023-01-26 17:13:58.113 Added historical Intraday data request for M6BH23 to the queue. | 2023-01-26 17:13:58.113 Intraday data recording state for symbol M6BH23 is set to download 'Pending'. | 2023-01-26 17:13:58.113 Triggering next historical data download in queue. | 2023-01-26 17:13:58.113 SC Data - All Services | Network connection to server complete. | 2023-01-26 17:13:58.196 SC Data - All Services | Starting socket receive thread. | 2023-01-26 17:13:58.196 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-26 17:13:58.196 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: 6BH23 | 2023-01-26 17:13:58.250 Trading Evaluator | Received security definition for symbol 6BH23 | 2023-01-26 17:13:58.250 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: M6BH23 | 2023-01-26 17:13:58.322 Trading Evaluator | Received security definition for symbol M6BH23 | 2023-01-26 17:13:58.322 SC Data - All Services | Setting DTC encoding to Binary VLS | 2023-01-26 17:13:58.360 SC Data - All Services | Sending logon request message. | 2023-01-26 17:13:58.360 Mapping ZNM23 to ZNM23. Service code: cbot | 2023-01-26 17:13:58.495 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ZNM23 (ZNM23). ID: 3 Service code: cbot | 2023-01-26 17:13:58.495 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10043 | 2023-01-26 17:13:58.495 SC DTC Delayed Exchange Data | Requesting security definition data for: ZNM23 (ZNM23). ID: 3 | 2023-01-26 17:13:58.495 Mapping ZNH23 to ZNH23. Service code: cbot | 2023-01-26 17:13:58.495 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ZNH23 (ZNH23). ID: 4 Service code: cbot | 2023-01-26 17:13:58.495 SC DTC Delayed Exchange Data | Requesting security definition data for: ZNH23 (ZNH23). ID: 4 | 2023-01-26 17:13:58.495 Mapping ESM23 to ESM23. Service code: cme | 2023-01-26 17:13:58.495 SC Data - All Services | Starting real-time market data updates for: ESM23 (ESM23). ID: 5 Service code: cme | 2023-01-26 17:13:58.495 SC Data - All Services | Requesting security definition data for: ESM23 (ESM23). ID: 5 | 2023-01-26 17:13:58.495 Mapping ESH23 to ESH23. Service code: cme | 2023-01-26 17:13:58.495 SC Data - All Services | Starting real-time market data updates for: ESH23 (ESH23). ID: 6 Service code: cme | 2023-01-26 17:13:58.495 SC Data - All Services | Requesting security definition data for: ESH23 (ESH23). ID: 6 | 2023-01-26 17:13:58.495 Mapping CLJ23 to CLJ23. Service code: nymex | 2023-01-26 17:13:58.495 SC DTC Delayed Exchange Data | Starting real-time market data updates for: CLJ23 (CLJ23). ID: 7 Service code: nymex | 2023-01-26 17:13:58.495 SC DTC Delayed Exchange Data | Requesting security definition data for: CLJ23 (CLJ23). ID: 7 | 2023-01-26 17:13:58.495 Mapping CLK23 to CLK23. Service code: nymex | 2023-01-26 17:13:58.495 SC DTC Delayed Exchange Data | Starting real-time market data updates for: CLK23 (CLK23). ID: 8 Service code: nymex | 2023-01-26 17:13:58.495 SC DTC Delayed Exchange Data | Requesting security definition data for: CLK23 (CLK23). ID: 8 | 2023-01-26 17:13:58.495 Mapping CLM23 to CLM23. Service code: nymex | 2023-01-26 17:13:58.495 SC DTC Delayed Exchange Data | Starting real-time market data updates for: CLM23 (CLM23). ID: 9 Service code: nymex | 2023-01-26 17:13:58.495 SC DTC Delayed Exchange Data | Requesting security definition data for: CLM23 (CLM23). ID: 9 | 2023-01-26 17:13:58.495 Mapping 6BM23 to 6BM23. Service code: cme | 2023-01-26 17:13:58.495 SC Data - All Services | Starting real-time market data updates for: 6BM23 (6BM23). ID: 10 Service code: cme | 2023-01-26 17:13:58.495 SC Data - All Services | Requesting security definition data for: 6BM23 (6BM23). ID: 10 | 2023-01-26 17:13:58.495 Mapping 6EM23 to 6EM23. Service code: cme | 2023-01-26 17:13:58.495 SC Data - All Services | Starting real-time market data updates for: 6EM23 (6EM23). ID: 11 Service code: cme | 2023-01-26 17:13:58.495 SC Data - All Services | Requesting security definition data for: 6EM23 (6EM23). ID: 11 | 2023-01-26 17:13:58.495 Mapping 6EH23 to 6EH23. Service code: cme | 2023-01-26 17:13:58.495 SC Data - All Services | Starting real-time market data updates for: 6EH23 (6EH23). ID: 12 Service code: cme | 2023-01-26 17:13:58.495 SC Data - All Services | Requesting security definition data for: 6EH23 (6EH23). ID: 12 | 2023-01-26 17:13:58.495 Mapping M6BM23 to M6BM23. Service code: cme | 2023-01-26 17:13:58.495 SC Data - All Services | Starting real-time market data updates for: M6BM23 (M6BM23). ID: 13 Service code: cme | 2023-01-26 17:13:58.495 SC Data - All Services | Requesting security definition data for: M6BM23 (M6BM23). ID: 13 | 2023-01-26 17:13:58.495 Mapping M6BU23 to M6BU23. Service code: cme | 2023-01-26 17:13:58.495 SC Data - All Services | Starting real-time market data updates for: M6BU23 (M6BU23). ID: 14 Service code: cme | 2023-01-26 17:13:58.495 SC Data - All Services | Requesting security definition data for: M6BU23 (M6BU23). ID: 14 | 2023-01-26 17:13:58.495 Mapping M2KH23 to M2KH23. Service code: cme | 2023-01-26 17:13:58.495 SC Data - All Services | Starting real-time market data updates for: M2KH23 (M2KH23). ID: 15 Service code: cme | 2023-01-26 17:13:58.495 SC Data - All Services | Requesting security definition data for: M2KH23 (M2KH23). ID: 15 | 2023-01-26 17:13:58.495 Mapping RTYH23 to RTYH23. Service code: cme | 2023-01-26 17:13:58.495 SC Data - All Services | Starting real-time market data updates for: RTYH23 (RTYH23). ID: 16 Service code: cme | 2023-01-26 17:13:58.495 SC Data - All Services | Requesting security definition data for: RTYH23 (RTYH23). ID: 16 | 2023-01-26 17:13:58.495 Mapping MNQH23 to MNQH23. Service code: cme | 2023-01-26 17:13:58.495 SC Data - All Services | Starting real-time market data updates for: MNQH23 (MNQH23). ID: 17 Service code: cme | 2023-01-26 17:13:58.495 SC Data - All Services | Requesting security definition data for: MNQH23 (MNQH23). ID: 17 | 2023-01-26 17:13:58.495 Mapping NQH23 to NQH23. Service code: cme | 2023-01-26 17:13:58.495 SC Data - All Services | Starting real-time market data updates for: NQH23 (NQH23). ID: 18 Service code: cme | 2023-01-26 17:13:58.495 SC Data - All Services | Requesting security definition data for: NQH23 (NQH23). ID: 18 | 2023-01-26 17:13:58.495 DTC Client socket (5) | Creating socket. | 2023-01-26 17:13:58.495 DTC Client socket (5) | New receive buffer size: 5242880 | 2023-01-26 17:13:58.495 DTC Client socket (5) | Connecting to IP: 142.215.17.190. | 2023-01-26 17:13:58.495 SC DTC Delayed Exchange Data | Network connection to server complete. | 2023-01-26 17:13:58.655 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2023-01-26 17:13:58.655 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-26 17:13:58.655 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: ESM23 | 2023-01-26 17:13:58.656 Trading Evaluator | Received security definition for symbol ESM23 | 2023-01-26 17:13:58.656 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: ESH23 | 2023-01-26 17:13:58.656 Trading Evaluator | Received security definition for symbol ESH23 | 2023-01-26 17:13:58.656 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: 6BM23 | 2023-01-26 17:13:58.656 Trading Evaluator | Received security definition for symbol 6BM23 | 2023-01-26 17:13:58.656 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: 6EM23 | 2023-01-26 17:13:58.715 Trading Evaluator | Received security definition for symbol 6EM23 | 2023-01-26 17:13:58.715 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: 6EH23 | 2023-01-26 17:13:58.715 Trading Evaluator | Received security definition for symbol 6EH23 | 2023-01-26 17:13:58.715 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: M6BM23 | 2023-01-26 17:13:58.715 Trading Evaluator | Received security definition for symbol M6BM23 | 2023-01-26 17:13:58.715 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: M6BU23 | 2023-01-26 17:13:58.715 Trading Evaluator | Received security definition for symbol M6BU23 | 2023-01-26 17:13:58.715 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: M2KH23 | 2023-01-26 17:13:58.715 Trading Evaluator | Received security definition for symbol M2KH23 | 2023-01-26 17:13:58.715 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: RTYH23 | 2023-01-26 17:13:58.715 Trading Evaluator | Received security definition for symbol RTYH23 | 2023-01-26 17:13:58.715 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: MNQH23 | 2023-01-26 17:13:58.715 Trading Evaluator | Received security definition for symbol MNQH23 | 2023-01-26 17:13:58.715 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: NQH23 | 2023-01-26 17:13:58.715 Trading Evaluator | Received security definition for symbol NQH23 | 2023-01-26 17:13:58.715 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2023-01-26 17:13:58.846 SC DTC Delayed Exchange Data | Sending logon request message. | 2023-01-26 17:13:58.846 SC Data - All Services | Received logon response. | 2023-01-26 17:13:59.301 SC Data - All Services | Server Name: SC Realtime Server. | 2023-01-26 17:13:59.301 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2023-01-26 17:13:59.301 SC Data - All Services | Successfully connected. | 2023-01-26 17:13:59.301 SC Data - All Services | Trading is not supported. | 2023-01-26 17:13:59.301 SC Data - All Services | Restarting real-time data updates for symbol: 6BH23 -> 6BH23. Market Depth data restarted. | 2023-01-26 17:13:59.301 SC Data - All Services | Restarting real-time data updates for symbol: 6BM23 -> 6BM23 | 2023-01-26 17:13:59.301 SC Data - All Services | Restarting real-time data updates for symbol: 6EH23 -> 6EH23 | 2023-01-26 17:13:59.301 SC Data - All Services | Restarting real-time data updates for symbol: 6EM23 -> 6EM23 | 2023-01-26 17:13:59.301 SC Data - All Services | Restarting real-time data updates for symbol: ESH23 -> ESH23 | 2023-01-26 17:13:59.301 SC Data - All Services | Restarting real-time data updates for symbol: ESM23 -> ESM23 | 2023-01-26 17:13:59.301 SC Data - All Services | Restarting real-time data updates for symbol: M2KH23 -> M2KH23 | 2023-01-26 17:13:59.301 SC Data - All Services | Restarting real-time data updates for symbol: M6BH23 -> M6BH23 | 2023-01-26 17:13:59.301 SC Data - All Services | Restarting real-time data updates for symbol: M6BM23 -> M6BM23 | 2023-01-26 17:13:59.301 SC Data - All Services | Restarting real-time data updates for symbol: M6BU23 -> M6BU23 | 2023-01-26 17:13:59.301 SC Data - All Services | Restarting real-time data updates for symbol: MNQH23 -> MNQH23 | 2023-01-26 17:13:59.301 SC Data - All Services | Restarting real-time data updates for symbol: NQH23 -> NQH23 | 2023-01-26 17:13:59.301 SC Data - All Services | Restarting real-time data updates for symbol: RTYH23 -> RTYH23 | 2023-01-26 17:13:59.301 SC DTC Delayed Exchange Data | Received logon response. | 2023-01-26 17:13:59.627 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2023-01-26 17:13:59.627 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2023-01-26 17:13:59.627 SC DTC Delayed Exchange Data | Successfully connected. | 2023-01-26 17:13:59.627 SC DTC Delayed Exchange Data | Trading is not supported. | 2023-01-26 17:13:59.627 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: CLJ23 -> CLJ23 | 2023-01-26 17:13:59.627 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: CLK23 -> CLK23 | 2023-01-26 17:13:59.627 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: CLM23 -> CLM23 | 2023-01-26 17:13:59.627 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ZNH23 -> ZNH23 | 2023-01-26 17:13:59.627 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ZNM23 -> ZNM23 | 2023-01-26 17:13:59.627 SC Data - All Services | Clearing market depth for 6BH23 | 2023-01-26 17:13:59.696 SC Data - All Services | Received security definition for symbol 6BH23 | 2023-01-26 17:13:59.696 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\6BH23.2023-01-26.depth | 2023-01-26 17:13:59.696 SC Data - All Services | Received security definition for symbol 6BM23 | 2023-01-26 17:13:59.696 SC Data - All Services | Received security definition for symbol 6EH23 | 2023-01-26 17:13:59.696 SC Data - All Services | Received security definition for symbol 6EM23 | 2023-01-26 17:13:59.696 SC Data - All Services | Received security definition for symbol ESH23 | 2023-01-26 17:13:59.696 SC Data - All Services | Received security definition for symbol ESM23 | 2023-01-26 17:13:59.696 SC Data - All Services | Received security definition for symbol M2KH23 | 2023-01-26 17:13:59.696 SC Data - All Services | Received security definition for symbol M6BH23 | 2023-01-26 17:13:59.696 SC Data - All Services | Received security definition for symbol M6BM23 | 2023-01-26 17:13:59.696 SC Data - All Services | Real-time data for symbol M6BU23 is currently unavailable. | 2023-01-26 17:13:59.697 SC Data - All Services | Received security definition for symbol M6BU23 | 2023-01-26 17:13:59.697 SC Data - All Services | Received security definition for symbol MNQH23 | 2023-01-26 17:13:59.697 SC Data - All Services | Received security definition for symbol NQH23 | 2023-01-26 17:13:59.697 SC Data - All Services | Received security definition for symbol RTYH23 | 2023-01-26 17:13:59.697 SC DTC Delayed Exchange Data | Received security definition for symbol CLJ23 | 2023-01-26 17:13:59.878 SC DTC Delayed Exchange Data | Received security definition for symbol CLK23 | 2023-01-26 17:13:59.878 SC DTC Delayed Exchange Data | Received security definition for symbol CLM23 | 2023-01-26 17:13:59.878 SC DTC Delayed Exchange Data | Received security definition for symbol ZNH23 | 2023-01-26 17:13:59.878 SC DTC Delayed Exchange Data | Received security definition for symbol ZNM23 | 2023-01-26 17:13:59.878 Requesting market depth updates for: M6BH23 if supported. | 2023-01-26 17:14:02.807 SC Data - All Services | Clearing market depth for M6BH23 | 2023-01-26 17:14:02.976 HD Request # 10 | Downloading Intraday chart data for 6BH23 to the file 6BH23.scid. Service: cme | 2023-01-26 17:14:04.764 HD Request # 10 | Download start date-time: 2023-01-26 17:13:44.000000. File last date-time: 2023-01-26 17:13:44.390000 | 2023-01-26 17:14:04.764 HD Request # 10 | Using server: ds26.sierracharts.com port 10150 | 2023-01-26 17:14:04.764 Socket (6) | Creating socket. | 2023-01-26 17:14:04.764 Socket (6) | New receive buffer size: 5242880 | 2023-01-26 17:14:04.764 Socket (6) | Connecting to IP: 142.215.17.188. | 2023-01-26 17:14:04.764 HD Request # 10 | Setting DTC encoding to Binary VLS | 2023-01-26 17:14:05.077 HD Request # 10 | Sending historical data logon request message. | 2023-01-26 17:14:05.077 HD Request # 10 | Requesting Intraday data. Start date-time: 2023-01-26 17:13:44. Record interval: 0. Symbol: 6BH23 | 2023-01-26 17:14:05.779 HD Request # 10 | Decompressing data. | 2023-01-26 17:14:05.930 HD Request # 10 | Receiving Intraday data for 6BH23 starting at 2023-01-26 17:13:44.390000 | 2023-01-26 17:14:05.930 Socket (6) | CloseSocket call. | 2023-01-26 17:14:05.930 Socket (6) | Shutdown started. Waiting for graceful close. | 2023-01-26 17:14:05.930 Historical data download thread signaled to stop. | 2023-01-26 17:14:05.930 HD Request # 10 | Timestamp of first Intraday data file record written: 2023-01-26 17:13:49.109000. | 2023-01-26 17:14:05.930 HD Request # 10 | Received 15 Intraday data records from 2023-01-26 17:13:44.390000 to 2023-01-26 17:14:01.025000 (16.6 seconds) and wrote 14 records for 6BH23 | 2023-01-26 17:14:05.930 HD Request # 10 | Add time&sales data | Remembered last file record date-time: 2023-01-26 15:14:01.025000 | 2023-01-26 17:14:05.934 Added 3 Time and Sales records to Intraday data file for 6BH23 after download. | 2023-01-26 17:14:05.934 HD Request # 10 | Completion time: 1s. | 2023-01-26 17:14:05.934 HD Request # 10 | Intraday data download complete for 6BH23. Unique request ID: 10 | 2023-01-26 17:14:05.934 Removing historical data download ID 10. | 2023-01-26 17:14:05.934 Real-time Intraday chart data file updates started for 6BH23 | 2023-01-26 17:14:05.934 Intraday chart data file opened for 6BH23 | 2023-01-26 17:14:05.934 HD Request # 10 | Enabling Intraday chart updating for symbol. | 2023-01-26 17:14:05.934 Triggering next historical data download in queue. | 2023-01-26 17:14:05.934 HD Request # 11 | Downloading Intraday chart data for M6BH23 to the file M6BH23.scid. Service: cme | 2023-01-26 17:14:05.934 HD Request # 11 | Download start date-time: 2023-01-26 17:13:44.000000. File last date-time: 2023-01-26 17:13:44.390001 | 2023-01-26 17:14:05.935 HD Request # 11 | Using server: ds28.sierracharts.com port 10149 | 2023-01-26 17:14:05.935 Socket (7) | Creating socket. | 2023-01-26 17:14:05.935 Socket (7) | New receive buffer size: 5242880 | 2023-01-26 17:14:05.935 Socket (7) | Connecting to IP: 142.215.18.147. | 2023-01-26 17:14:05.935 Socket (6) | Socket gracefully closed by remote side. | 2023-01-26 17:14:06.082 Socket (6) | Closed. | 2023-01-26 17:14:06.082 : Array is unallocated. | 2023-01-26 17:14:06.193 : Array is unallocated. | 2023-01-26 17:14:06.193 Chart #3 has tagged chart #17 for full recalculation. Chartbook: GBPUSD 2 .Cht | 2023-01-26 17:14:06.193 HD Request # 11 | Setting DTC encoding to Binary VLS | 2023-01-26 17:14:06.249 HD Request # 11 | Sending historical data logon request message. | 2023-01-26 17:14:06.249 M6BH23[M] Renko 3t #17 | Performing a full recalculation because it has been tagged. Chartbook: GBPUSD 2 .Cht | 2023-01-26 17:14:06.624 : Array is unallocated. | 2023-01-26 17:14:06.697 : Array is unallocated. | 2023-01-26 17:14:06.697 HD Request # 11 | Requesting Intraday data. Start date-time: 2023-01-26 17:13:44. Record interval: 0. Symbol: M6BH23 | 2023-01-26 17:14:06.935 HD Request # 11 | Decompressing data. | 2023-01-26 17:14:07.103 HD Request # 11 | Receiving Intraday data for M6BH23 starting at 2023-01-26 17:13:44.390000 | 2023-01-26 17:14:07.104 Socket (7) | CloseSocket call. | 2023-01-26 17:14:07.104 Historical data download thread signaled to stop. | 2023-01-26 17:14:07.104 Socket (7) | Shutdown started. Waiting for graceful close. | 2023-01-26 17:14:07.104 HD Request # 11 | Received 2 Intraday data records from 2023-01-26 17:13:44.390000 to 2023-01-26 17:13:44.390001 (0.0 seconds) and wrote 0 records for M6BH23 | 2023-01-26 17:14:07.104 HD Request # 11 | Add time&sales data | Remembered last file record date-time: 2023-01-26 15:13:44.390001 | 2023-01-26 17:14:07.104 HD Request # 11 | Completion time: 2s. | 2023-01-26 17:14:07.104 HD Request # 11 | Intraday data download complete for M6BH23. Unique request ID: 11 | 2023-01-26 17:14:07.104 Removing historical data download ID 11. | 2023-01-26 17:14:07.104 Real-time Intraday chart data file updates started for M6BH23 | 2023-01-26 17:14:07.104 Intraday chart data file opened for M6BH23 | 2023-01-26 17:14:07.104 HD Request # 11 | Enabling Intraday chart updating for symbol. | 2023-01-26 17:14:07.104 Triggering next historical data download in queue. | 2023-01-26 17:14:07.104 No download requests in the queue to start downloads for. | 2023-01-26 17:14:07.104 Chart #17 has tagged chart #3 for full recalculation. Chartbook: GBPUSD 2 .Cht | 2023-01-26 17:14:07.183 6BH23/M6BH23[M] Renko 3t #3 | Performing a full recalculation because it has been tagged. Chartbook: GBPUSD 2 .Cht | 2023-01-26 17:14:07.242 Socket (7) | Socket gracefully closed by remote side. | 2023-01-26 17:14:07.257 Socket (7) | Closed. | 2023-01-26 17:14:07.257 : Array is unallocated. | 2023-01-26 17:14:07.289 : Array is unallocated. | 2023-01-26 17:14:07.289 : Array is unallocated. | 2023-01-26 17:14:07.717 : Array is unallocated. | 2023-01-26 17:14:07.717 Opened cached Intraday file: C:\SierraChart\Data\6BH23.scid. Thread ID: 14628 | 2023-01-26 17:14:11.567 Opened cached Intraday file: C:\SierraChart\Data\M6BH23.scid. Thread ID: 14628 | 2023-01-26 17:14:11.568 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (6) | Creating socket. Using TLS 1.2. | 2023-01-26 17:15:11.756 The message log has been sent to support. | 2023-01-26 17:15:11.756 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (6) | New receive buffer size: 32768 | 2023-01-26 17:15:11.756 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (6) | Connecting to IP: 95.216.233.104. | 2023-01-26 17:15:11.756 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2023-01-26 17:15:12.326 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (6) | CloseSocket call. | 2023-01-26 17:15:12.592 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (6) | Shutdown started. Waiting for graceful close. | 2023-01-26 17:15:12.592 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (6) | Socket gracefully closed by remote side. | 2023-01-26 17:15:12.729 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (6) | Closed. | 2023-01-26 17:15:12.730 DTC Client socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-01-26 17:16:10.996 DTC Client socket (1) | Closed. | 2023-01-26 17:16:10.996 DTC Client socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-01-26 17:16:10.996 DTC Client socket (2) | Closed. | 2023-01-26 17:16:10.996 DTC Client socket (1) | Deleting network socket now after delay. | 2023-01-26 17:16:41.002 DTC Client socket (2) | Deleting network socket now after delay. | 2023-01-26 17:16:41.002 Saved Chartbook: GBPUSD 2 .Cht. Time: 0.0197 seconds. | 2023-01-26 17:17:59.611 |
| [2023-01-26 23:35:55] |
| Sierra_Chart Engineering - Posts: 17228 |
|
We need to know specifically what symbol you are having a problem with. This is critical.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-26 23:36:23
|
| [2023-01-27 12:39:35] |
| User779524 - Posts: 5 |
|
Dear Reader, The symbols are 6BH23/M6BH23 Regards, |
| [2023-01-27 16:21:37] |
| Sierra_Chart Engineering - Posts: 17228 |
|
Open a separate chart for one of those symbols. And do not use the Trade and Current Quote Symbol setting. Keep that blank. See if you still notice the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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